Purple Garden Arvostelua 

I tried the supposed ‘top psychics’ such as Fares, only to find that I get a computer-generated reading that was verbatim to a different reading I received on the same platform. I tried to leave a review, but you can only leave a review after having 3 readings with the same psychic, which is ridiculous. So the reviews are misleading, the psychic readings are overpriced, and predictions are inaccurate.

I am here to warn everyone not to engage an "advisor", Divino Oraculo, services. She lies and tries to drag your time while spending your credits.

This company is a rip off their psychics. Take a very long time to reply to messages while you are wasting your money, you pay by the minute and they totally drag it out so that you’re not even getting what you paid for bite extremely low responses in the middle of a reading and they give you generic readings and then to top it off, they cut your time off when your time is up and you can’t even read with the Psychic wrote so you never even know what the answer was because they deleted highway robbery wouldn’t use this company

This platform operates as a predatory, high-dollar transaction mill that actively condones consumer deception and systematic censorship to protect its top-earning advisors.I paid premium funds for what was advertised as authentic, time-sensitive professional insight from a highly rated advisor ("Neveah"). Instead, this advisor utilized basic cold-reading tactics, fabricated fictional scenarios, provided unverified dates, and engaged in circular "double-talk." This behavior was strictly designed to run up billable chat minutes and force continuous, incremental fund top-offs during the session. Her own profile disclaimer explicitly states that she rejects traditional tarot meanings and parameters, which is a built-in legal shield to evade professional accountability for completely failed predictions.The most alarming aspect of this company is its active manipulation of customer feedback. I posted multiple concise, respectful, and brutally honest negative reviews based on my experience with this costly fraud to warn potential clients. The platform initially deleted my most recent, top-listed reviews to bury my warnings from public view. When I edited my remaining active reviews to explicitly call out this censorship, the platform came back and completely erased those entries as well.When a company systematically removes honest consumer warnings to preserve a false illusion of credibility and protect its daily revenue streams, it is actively participating in fraud. I have formally opened an official support ticket regarding this censorship and services not rendered, and I am actively disputing all incremental charges with my bank. Do not trust the ratings on this app. They are actively hiding the truth from paying consumers.

Tried using this app and had issues with adding funds despite trying a credit and debit card. Finally got it to work and added funds, only for my account to be locked out for an unknown reason and support hasn’t been a help.

The platform can be a little confusing to operate but cs was responsive when I asked for a satisfaction refund. I'd say connecting with a really good cartomancer, Stelios, has been one of the more positive things. I'll stay on the site just to connect with him when I need help!

I got a reading a year ago from 2 different unhelpful psychics on the site and then stopped using the site. Now a year later each month I am getting charged a "maintenance fee" of $5.00 because my account "has been inactive for more than 12 months." There is no way to delete the purple garden account yourself - you have to email support to ask them to delete your account. I wrote them last month to delete my account and received an automated response stating "Your request has been received and is being reviewed by our support team. You should receive a response within 2 business days." That was the response I received last month after asking them to stop charging my account and to delete it. Now again a month later, after being charged and requesting them to delete my account, I am getting charged money again for having an inactive account.

I asked them to close the account and refund my money but they stopped responding and not returning money. Making up reasons to deduct money from my account which is not legal. DO NOT CREATE ANY ACCOUNT HERE.

Myself and another Top Accuracy advisor as you can see written here MF got terminated with no reason given on the same day. On the App Store Purple Ocean updated their public response FOUR times insisting they will discuss with me to tell me the reason but over a month later I still have never been given a response which leads me to believe this was some sort of technical glitch/ bot which terminated me.

I am happy to take down this review once my account is reinstated.

I dedicated over 7 years to this app- for 5 of these years I logged in almost daily. I had the Top Accuracy banner and went above and beyond doing my best with readings and ample follow up questions to clients. The exact same thing just happened to another Top Accuracy advisor of 7 years- terminated and no reason given on the same day. I hadn’t logged in that day and the day before I did 5 rush order- 4 were repeat clients (one who ordered two of these readings orders every readings every time I logged in all these years- she even followed me to PO from another app and she ordered two that day). Other clients you can see I went above and beyond with follow up comments (one client the message exchange was around 30 follow up messages in which as always I am happy to do so).

My last interaction with customer service two days before was just being sent a link to send my passport and photo recognition (which I did) since mid conversation in a customer service query I suddenly got a response “I don’t know who you are or have record of any of your previous emails” (keep in mind I had been using the same email address for Purple Ocean since 2019 and never changed it- with the app update they changed my email address to a random email which was not my one and mid conversation too suddenly saying they don’t know who I am and no record of me).

I notice also now on the latest client version of Purple Garden that the Top Accuracy banner is gone and every single advisor is now under the Top Accuracy section. So I wonder if this connected to this situation.

Until now I have received no response from customer service about what happened. The response I have received from customer service the next day after being terminated was a copy and paste “ We were hoping to hear back from you regarding the topic in question.
As it's been a while and you have not yet replied, I wanted to let you know that your query is marked as closed for now.”
which doesn’t make sense since it’s me who has sent around 9 emails to please explain what happened.

Amazing options and a variety of choices

I’ve been able to get clarity and guidance

I fear they are you using a.i pictures the advisors they stated were 'stylized' no I ran these pictures through A.I. detectors.They are , in fact , a.i. , not stylized , these people lie..

I used their service once several years ago, and at the time everything seemed fine. However, in March this year, I received an unexpected email stating that I would be charged an account maintenance fee. I did have credit in the account, and they went ahead and took £5 from it.

Because of this, I asked for my account to be deleted, not just deactivated. However, instead of processing my request, they have repeatedly tried to guide me toward deactivating the account myself through their app, not a full deletion.

The process has been frustrating and unnecessarily complicated. There are plenty of other companies offering the same services, and I have never experienced this level of difficulty elsewhere.

Surely this is against the law?
The fee was not mentioned at sign-up
They didn’t clearly notify you before taking the £5
The account was dormant for years and suddenly charged
I was not given a reasonable chance to close the account first

Good reading - some items spot on.

After nearly seven years of service, during which I have always kept a good reputation among customers and with the support team, with high ratings, high earnings for the platform, and an accuracy badge, my profile was terminated with no previous warning.

I would love to know which TOU was violated, as I have always informed customers about topics that were not permitted by the app, reported to the support about customers with multiple accounts (not always possible to remember, but when I did, I reported), never shared personal information, never had any sort of unethical behavior towards any customer and always informed the support about delicate situations.

A while ago, the platform tried to give me a warning for missing tryouts, which I was able to collect information, and all the time I reported to the support about a missed tryout, they would agree that it was a third-party provider issue and not mine (there are several emails with this sort of scenario, where the chat would end alone before being answered, regardless of being a tryout or a regular chat). So, considering all of that, I really would love to understand why this happened.

I was a go-to advisor when the support team would need to test a new feature or understand an issue more in-depth, so we always kept a good relationship. All the times when I asked the support about my performance or profile details, they always addressed positive things, so this was really shocking and sad. I felt really sad to see that we are nothing for the platform.

The Psychics are bang on it was shocking to see their accuracy.

Purple Garden are a scam, an unethical immoral and questionably legal company, extorting all topped up or leftover credit, from everyone who don't buy readings every 365 days, not agreeing to share any of the data they hold on you when requesting a data export, thus breaking international data protection laws.

On 19th March, I was emailed that whilst my payment method was not charged, they had removed my account credit, without notifying me in advance. I told them to review the policy, advising them that I will consider escalation on social media and with trading authorities. They instantly started spamming me with spammed replies that made no reference to my advice, and didn't acknowledge my complaint.

I researched online and discovered that I was not alone.
Purple Garden penalise you for inactivity if you don't buy a reading every 365 days.
They claim not to charge your payment method. But instead charge account credit with penalties, which you paid for using your hard earned money.
They do this by disguising their extortionate methods as an 'account maintenance fee'.
They don't explain anything in T&Cs why they do this, nor what counts as free 'activity' to retain your credit.
This means that they are extorting you through manipulation and deception.
They offer to re-imburse you with credit. But then they refuse to remove/re-consider the policy.
If you claim to escalate things internally or externally, they automatically spam every reply with the same scripted statement without acknowledging any of your escalation questions or letter before action and legal considerations.
Their replies simply restate that this is their inactivity penalisation policy, without explaining or attempting to justify why they think it's ethically, morally or even legally acceptable to steal customer credit.

But rest assured, they use bots to spam you and refuse to reply when you plead that you will have to report them to authorities and social media.
It's not only immoral, unethical and questionably legal. It's also very anti-business as they will block your email after they charge your credit into zero and then you won't be able to sign up again. So not only do they not want to business afterwards, which makes them lose repeat customers, but then also block you from one day using their service when you actually want a reading, which then drives you to a competitor.
I have been logged in to my purple garden account perpetually, including the during the time that they decided to notify me that they had already charged me with an inactivity penalty notice, instead of warning me in advance, which is just distasteful and shameful for a business to do to a customer who has literally spent thousands on their multiple platforms.

Since this company choose to burn customer's credit, they have invited one to burn their own. So I will not hold back.
Apart from a handful of gifted psychics, most of their psychics are reading your expectations and telling you what you want to hear.
On this app, I asked 10 different psychics neutrally, 'what will happen between me and my unrequited love', whilst I held a secret expectation to hear 'things will progress between us'. All 10 provided said that it will.
Then I repeated the experiment with 10 different psychics, whilst secretly expecting to hear them say that 'things will never progress between us'. All 10 advised me to 'forget her and move on as things will never progress'.

You can visit social media to find many of these psychics named. They are still operating on the Purple Garden platform.
Purple Garden are also in breach of data protection laws. I have repeatedly asked them to collect and share all data they have on me through a downloadable link, referencing GDPR and data protection laws, but they instead automatically spammed me with the same scripted replies, offering to return the credit they charged, even though I had already received it when I wasn't even asking for it to be reimbursed.

Don't use Purple Garden, Purple Ocean or Bitwine.
They are owned by the same company, run by bots and they do not care about customer service, and do not operate within consumer trade and data protection laws.

I use them once. The service was fine. I got a random email saying I was going to be charged an account maintenance fee a while later so I asked to delete my account. There was no money on it anyway. I kept getting the runaround with all the excuses why they couldn't delete my account and they needed to verify me, and then they needed to me to log into an app to delete myself. I basically feel like I am being harassed. There are lots of other companies that provide the same services and have not provided this type of experience.

Amazing advisors. I like to use this platform.
Thank you for a wonderful company!

Careful with this app. They are taking double payments for one reading or taking out payments even when a reading is not done