Thanku Aly for great Strength,very good and congratulations on her being assistant Manager, I got good feeling she will do well, lively confident in herself, good turnout and was great workout, same again please 10/10, 5star

I just wanted to give a massive shout-out to Haleemah, who helped me today through PureGym’s Instagram page. She was absolutely brilliant from start to finish, friendly, patient and genuinely interested in helping me get my query sorted.

What really stood out was that she didn’t just give me a standard response and leave it there. She took the time to understand what I needed, looked into it properly and went above and beyond to help me. You could genuinely tell she cared about getting the right outcome for me, and that made such a difference.

Customer service like this deserves to be recognised. Haleemah was fantastic and an absolute credit to PureGym. Please make sure she gets the recognition she deserves… she was a pleasure to deal with!

Great gym layout -machines and free weights lots of space all round great workout in a fantastic gym

Pure gym offeres exceptional value for money, great equipment and knowledgeable approachable trainers all in a friendly non competitive setting.

I really like the gym, I changed houses and had to change gyms because it stayed away, but it is better than The Gym and usually has women's space! Support is also easier and more attentive to the problems to be resolved.

Clean, well looked after, open 24hrs

Spacious, safe, lots of equipments available, friendly and helpful staff.

Had a query, sorted promptly in a friendly manner.

signed up for membership of the new Gillingham, Dorset gym which is currently under construction and closed.

After submitting details I did not receive any confirmation of any kind, or a PIN and a payment of £29.99 was taken without notification or being provided a statutory direct debit guarantee.

The membership page for the new location states no payment will be taken until the gym is open. I am therefore owed £29.99p for a gym that is being built!

I emailed memberships team without any response and put a message on the puregym facebook page no reply.

Easy to access, great deal with enough equipment, the gym that I usually go to is always clean. It would be nice if there are more yoga mats. For me it is a good place.

Really happy with the service. I had an issue with my membership after rejoining, but the team were helpful and got everything sorted for me. I’m now looking forward to using the Prescot gym. Thank you for your help! 😊

It's a great gym and the staff are friendly and fun. I have made lots of friends with other members. So coming on my own isn't a problem

⭐ 1 STAR — DISGUSTING. SEND IN THE CLEANERS.

The cleanliness of this gym is absolutely unacceptable.

The changing rooms are unhygienic, the toilet areas look as though they are barely cleaned, the shower cubicles are disgusting, and the changing-room floors could seriously do with seeing a mop far more often.

It doesn’t stop there. The gym equipment itself frequently looks dirty, with visible sweat marks left behind from previous users. I understand members have a responsibility to wipe equipment down after use, but ultimately PureGym is responsible for maintaining a clean and hygienic environment.

I finally decided enough was enough and went all out by joining David Lloyd instead. Frankly, I’m wondering why I didn’t do it sooner, especially as I had previously been a David Lloyd member elsewhere in England and already knew what a properly maintained health club could be like.

The difference in standards is enormous.

A gym is somewhere people sweat, shower, change and use shared equipment every day. Cleanliness should therefore be one of the absolute basics — not something members have to complain about.

PureGym seriously needs to get a proper cleaning team into this place and raise its standards.

Disgusting place. Send in the cleaners!

James was extremely helpful. I haven’t received customer service like that in many years. Get the man a promotion

The new introduction of the spin classes is the icing on the cake for the Dover - well done Em for all the hard work-we really appreciate it

So helpful got on to it and fixed it straight away. Thank you. Kind regards. Harry Waterhouse

Very disappointing experience with PureGym Ashton-under-Lyne.

My Off-Peak membership explicitly included full access on Bank Holidays. However, on the August Bank Holiday, PureGym’s system incorrectly restricted my access, meaning I was unable to use a service that was clearly included in the membership I had paid for. This disrupted my plans and caused unnecessary inconvenience.

I first contacted PureGym by email and waited more than a week without receiving any response. I eventually had to contact them via Instagram to seek help.

The Instagram customer service was equally disappointing. After waiting almost 24 hours for a response, Dylan replied and then expected me to respond within just a few minutes, otherwise the chat would be closed. At the time, I was travelling in Spain and was having dinner, so this was completely unreasonable given that I had already waited almost 24 hours for them.

Two days later, Sam responded at around 7am UK time, again with no consideration of the circumstances or any meaningful attempt to resolve the issue.

Despite the access failure being caused by PureGym’s system, the best resolution offered was only partial compensation.

I have now cancelled my membership. I will also be contacting my bank to request a chargeback, as the service I paid for was not provided as agreed.

Very poor experience from both the system failure and, more importantly, the way PureGym handled my complaint. I expected much better customer service.

I’ve been really enjoying the classes at PureGym Hayes, and a huge shoutout to the amazing instructors Zoe, Daniel and Nikki! 🙌 They each bring their own style and energy to the sessions, making every workout challenging, enjoyable and something you genuinely look forward to.

Zoe’s classes are seriously intense and challenging, but in the best possible way! She really pushes you and makes sure you give it your all. You always walk out feeling like you’ve smashed a proper workout! 😅💪

Daniel is always organised and ready to go, with all the equipment set up before the class even starts. His sessions are packed with exercises that target the whole body, so you know you’re getting a proper full-body workout every time. His classes are always so good and definitely leave you feeling it the next day! 😂

And Nikki brings such an amazing vibe to the spin classes! 🚴‍♀️ Her energy and enthusiasm make the sessions so enjoyable, and she also gives really valuable advice on strength training, which is a massive bonus.

Honestly, Zoe, Daniel and Nikki are a credit to PureGym Hayes. Their energy, knowledge and motivation make the classes enjoyable, challenging and something to look forward to. If you’re thinking about joining a class, definitely give them a go — you won’t regret it! 🙌🔥

Newhaven Pure Gym
Great equipment and plenty of space. Friendly Manager and Staff. Very clean toilets and showers