I had a very disappointing experience with this broker. After making enough profit and tried to withdraw they blocked me and later restricted my account without clarifications. I would never advice an... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Je trade avec Pu Prime comme principal broker depuis 4-5 ans maintenant. Jusqu’à maintenant rien à redire, en comparaison à Axi ou StarTrader, les retraits sont beaucoup plus rapides en crypto, gén... Näytä lisää
Yritys on vastannut
io ho un problema al conto di copytrading andando su cronologia non escono i dati delle operazioni da poter scaricare in formato pdf x la dichiarazione fiscale ho già scritto parecchie volte ed espost... Näytä lisää
Yritys on vastannut
Sabse bada scamer broker Hai India mein bahut jyada scan Kiya Hai ismein deposit lene ke bad account block kar deta hai logon ka Paisa pura fas jata hai Biggest scamster in India they only want depos... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Yhteystiedot
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Tiedoksesi
3,0
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
SCAM
Truffatori bloccano l'account con i fondi dentro evitate ,bonus irregolari se vai sotto devi ripagare..sono ladri dopo due settimane mi arriva il messaggio che mi chiudono il conto e mi hanno sottratto i soldi che avevo dentro ...SCAMMMMMMMM
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Gentile Tiziano,
In qualità di broker regolamentato, PU Prime opera nel rispetto di rigorosi standard di riservatezza e conformità normativa. Per questo motivo, non siamo in grado di discutere dettagli specifici dell’account in un forum pubblico. La preghiamo di essere certo che tutte le verifiche degli account e le azioni correlate vengono condotte nel pieno rispetto del Client Services Agreement e dei requisiti normativi applicabili.
Prendiamo atto delle preoccupazioni da Lei sollevate e desideriamo sottolineare che qualsiasi azione intrapresa su un account cliente segue politiche e procedure chiaramente stabilite. Ogni caso è soggetto a una revisione adeguatamente documentata al fine di garantire coerenza, accuratezza e piena conformità normativa.
Qualora necessitasse di ulteriori chiarimenti o ritenesse che la Sua questione non sia ancora stata risolta, La invitiamo a contattare il nostro Trading Support Team all’indirizzo trading@puprime.com
utilizzando i dettagli del Suo account registrato. Per richieste di carattere generale, il nostro Customer Care Team è disponibile anche tramite Live Chat o all’indirizzo info@puprime.com.
PU Prime pone grande enfasi su trasparenza, integrità e comunicazione professionale e rimane impegnata ad affrontare le segnalazioni dei clienti attraverso i canali di revisione appropriati.
Cordiali saluti,
Il Team PU Prime
Very happy
Honestly, I do not understand why there are bad reviews. Probably fake or something.
I have been with PU prime for a few months now.
Chat support is always there to help.
Withdrawal is very fast especially crypto withdrawal. I’ve had my crypto withdrawal with 30 minutes.
Bank accound withdrawal less than 24 hours.
I am extremely happy with PU prime.
This is a real person. Real account. Real trader.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Gabriel Filip,
Thank you very much for taking the time to share your experience.
We truly appreciate your detailed feedback and are pleased to hear that you’ve been satisfied with our chat support and withdrawal processes. Providing timely assistance and efficient withdrawal services including crypto and bank transfers is a priority for us, so it’s great to know that your experience has reflected that.
Your trust and confidence mean a great deal to us. We remain committed to maintaining transparency, reliability, and professional service for all our clients.
Should you ever need further assistance, our team is always here to help.
Kind regards,
The PU Prime Team
La disonestà fatta in persona
La disonestà fatta in persona
DA EVITARE ASSOLUTAMENTE, NON PERCHÉ SI PERDE, MA PERCHÉ SONO TOTALMENTE ASSENTI!!!
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Gentile Lu Marto,
La ringraziamo per aver condiviso il suo feedback.
Prendiamo tali dichiarazioni molto seriamente. Tuttavia, dopo aver verificato i nostri registri, al momento non siamo in grado di individuare alcun account o profilo registrato con il nome indicato in questa recensione. È possibile che l’account sia stato registrato con un nome o un indirizzo e-mail diverso.
Se ha effettivamente detenuto un account presso di noi o ritiene che la sua segnalazione riguardi un caso specifico, la invitiamo cortesemente a contattare il nostro Customer Care Team all’indirizzo info@puprime.com
utilizzando la sua e-mail registrata e fornendo i dettagli pertinenti, così da permetterci di verificare adeguatamente e gestire le sue preoccupazioni.
Rimaniamo impegnati a garantire trasparenza, comunicazione professionale e supporto ai nostri clienti attraverso i canali appropriati.
Cordiali saluti,
Il Team PU Prime
Unfair deduction and false accusations – My money is stuck
I am Kashif Ali Karamat, a gold trader with account number 22754909. My account manager was Muhammad Ejaz.
I have been trading with PU Prime for a while, but recently they deducted a significant amount from my account without any valid reason. During fast market movement, they accused me of "abusing" their systems, which is completely false. I have always traded fairly and followed all rules.
When I reached out for clarification, I received no proper response. My requests to return my funds or restore my account have been ignored.
I want to congratulate PU Prime on their new UAE licence, but I also want to remind them that regulation comes with responsibility. A licence means protecting traders, not just collecting them.
I kindly ask PU Prime to review my case and return my money. Mr. Muhammad Ejaz is fully aware of my situation.
Other traders, please be cautious and always document everything.
#PUPrime #ForexScam #WithdrawalIssue #TraderBeware #RecoverMyFunds
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Kashif Ali,
Thank you for taking the time to share your feedback. We acknowledge your concerns and appreciate the opportunity to respond.
As a regulated broker, PU Prime adheres to strict compliance and monitoring standards across all client accounts. In certain circumstances, trading activity may be subject to review in accordance with the Client Services Agreement and applicable regulatory requirements. These measures are in place to ensure fairness, protect system integrity, and maintain a consistent trading environment for all clients.
Please note that such reviews are conducted in line with established Client Services Agreement and are not applied arbitrarily. However, due to confidentiality and data protection obligations, we are unable to discuss specific account details publicly.
To ensure your case receives appropriate attention, we kindly encourage you to continue liaising directly with our support team using your registered account details via trading@puprime.com
for trading-related matters or info@puprime.com
for general inquiries. The relevant department will be able to provide clarification in accordance with our procedures.
PU Prime remains committed to transparency, regulatory compliance, and maintaining a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
Prelievo rifiutato
Con puprime si può solamente depositare.Quando si tratta di prelevare eventuali guadagni si inventano di tutto per non pagare.State lontano da questi ladri leggalizati.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Gentile Giada,
La ringraziamo per aver condiviso il suo feedback.
PU Prime elabora le richieste di prelievo in conformità con il Client Services Agreement e con i requisiti normativi applicabili.
Poiché non siamo in grado di discutere pubblicamente questioni specifiche relative agli account, la invitiamo a contattare il nostro Customer Care Team all’indirizzo info@puprime.com utilizzando la sua e-mail registrata, così che il reparto competente possa esaminare il suo caso e fornirle un aggiornamento chiaro.
PU Prime rimane impegnata a garantire correttezza, trasparenza e conformità in tutti i processi relativi ai prelievi e alla gestione degli account.
Cordiali saluti,
Il Team PU Prime
PU Prime Deletes Client Profit Unilaterally When You Win — Extremely Dangerous Broker Behavior
I am writing this review as a serious public warning to all traders.
My experience with PU Prime has been deeply disappointing and alarming.
When traders lose money, brokers stay silent and let clients suffer normally.
But when a trader finally wins and makes profit, PU Prime suddenly applies vague clauses and removes profits unilaterally, without transparent trade-level proof.
Profit Can Be Deleted Anytime “At Their Discretion”
PU Prime deducted my profits and restricted withdrawals using general accusations such as:
“arbitrage”
“suspicious trading”
“bonus manipulation”
Yet they provided no clear evidence, no detailed explanation, only broad claims under their internal discretion.
This creates a dangerous reality:
You can trade normally, take real market risk, and still have your profit erased the moment you succeed.
Trading Has Risk — But Brokers Must Not Cancel Wins
I traded XAUUSD (Gold), one of the most volatile instruments in the market.
Gold trading involves extreme risk:
margin calls happen fast
losses can occur anytime
volatility is part of the product they offer
I used leverage officially provided by PU Prime.
It is completely unfair for a broker to accept client losses freely, but cancel profits only when the outcome is positive.
No Peaceful Resolution Possible
I tried to resolve this privately and professionally.
However, PU Prime stated clearly that their decision is “final” and refused further discussion.
That is why I am forced to take this matter public.
Final Message to the Public
Be extremely careful with PU Prime.
A broker that can delete profits whenever you win is not a safe place for serious traders.
If you trade here, understand this risk:
Your profit may not belong to you — only your losses do.
Sincerely,
Kelvin Sulistyono
MT5 Account: 23550384
===========================================================================
UPDATE :
Response to PU Prime
Thank you for your public response.
However, as of today, PU Prime has not responded to my previous emails in a substantive or professional manner regarding the unilateral PnL adjustment applied to my account.
While you state publicly that you are committed to fairness, transparency, and regulatory compliance, I have yet to receive:
A detailed execution report
Clear pricing evidence
A transparent explanation of the exact basis for the balance deduction
I have contacted your support team using my registered account details, as suggested. Unfortunately, there has been no meaningful resolution, nor has my deducted balance been restored.
I remain open to resolving this matter professionally and privately. However, transparency must be demonstrated not only in public statements, but also in actual communication and action.
I will continue to update this review based on the outcome of the case.
Kelvin Sulistyono
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear KELVIN SULISTYONO,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and secure trading environment for all participants.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss account specific details in a public forum. Please be assured that all trading reviews are conducted strictly in accordance with the Client Services Agreement, applicable, and regulatory requirements.
If you believe your matter requires further clarification, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details so the relevant department can address your enquiry directly. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, regulatory compliance, and the consistent application of its trading policies.
Kind regards,
The PU Prime Team
Vastaus yritykseltä PU Prime
Dear Dex,
We understand that withdrawal experience is an important part of trading, and we regret to hear that your expectations were not met. PU Prime processes withdrawal requests in accordance with our Client Services Agreement and applicable regulatory requirements. Processing times may vary depending on the selected payment method, intermediary institutions, and any necessary verification or compliance checks.
Please note that once a withdrawal is approved and processed on our end, the receiving bank or payment provider may require additional time to complete the transaction.
If you are experiencing a specific delay or issue, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can review your case and provide a clear update.
We remain committed to improving our services and ensuring a smooth withdrawal experience for our clients.
Kind regards,
The PU Prime Team
PUPrime Unresolved Withdrawal Blocked for Weeks With No Evidence or Transparency
I am raising serious concerns regarding PU Prime’s handling of my withdrawal and compliance process.
I traded on my PU Prime account using my own independent strategy and analysis. After experiencing a significant drawdown, I managed the account back close to breakeven. I submitted a withdrawal request to secure part of the gains.
The withdrawal was rejected under the label “WR Blacklist”, without any much further explanation. I was later informed by an account manager that I was allegedly involved in “bonus hedging.” I want to state this clearly: I have never engaged in any form of cheating, abuse, manipulation, or prohibited trading activity.
Despite this serious allegation, PU Prime has never provided:
1. Any specific transaction references
2. Any supporting evidence
3. Any investigation timeline or expected completion date
I was told that the matter is under review by the risk team using AI, yet almost four weeks have now passed with no outcome or meaningful update. Support repeatedly redirects me to the account manager, while the account manager claims to have no information to share. This ongoing loop reflects a clear lack of transparency, accountability, and urgency in handling client funds.
Holding a client’s withdrawal for weeks without evidence, clear communication, or resolution is unacceptable. An investigation of this nature should be concluded within a reasonable timeframe, particularly when no wrongdoing has occurred.
What's weird is that they have approved my previous withdrawal. Only after I managed to get great gains and almost breakeven on the account's P&L, they decided to block my withdrawal.
I am posting this publicly to urge PU Prime’s risk and compliance team to immediately conclude the investigation, clearly communicate their findings, and unblock my withdrawal without further delay. Clients deserve fair treatment, transparency, and timely resolution of withdrawal requests.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Asri,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss account-specific details in a public forum. Please be assured that all account reviews including withdrawal assessments and risk-related evaluations are conducted in strict accordance with the Client Services Agreement, applicable promotional terms where relevant, and regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established internal policies and procedures. Each case undergoes a thorough and properly documented review to ensure consistency, accuracy, and full regulatory compliance.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general follow-up, our Customer Care Team is available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
Terrible support
Terrible support, had an issue that had to be solved to complete my trade and was always getting disconnected. Huge line! Then when I did they don't solve, tell me to send emails. Bad support, they don't really read. Agent was Mouhcine
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Mad,
Thank you for sharing your feedback.
We understand that experiencing disconnections and waiting in a queue while dealing with an active trade can be frustrating. During periods of high enquiry volume, wait times may be longer than usual, and in some situations, temporary connection interruptions may occur.
With regard to being advised to send an email, certain matters require escalation to the relevant department for detailed review, particularly when account-specific or technical verification is involved. This process ensures that cases are properly assessed using the necessary system records and logs rather than being handled solely via live chat.
Your comments regarding your support interaction have been noted and shared internally, as we continuously review our service standards and team performance.
If your issue remains unresolved, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and include the details of your previous interaction so the relevant team can conduct a thorough follow-up.
Kind regards,
The PU Prime Team
Hellp their I have been Unable to…
I have been Unable to withdraw because of my unverified proof of adress. I have uploaded several documents and statements but ALL of them are being rejected.I have written emails to the customer care but no response. Why reject my documents and my friend who refered me used the same document for his verification?I am now beyond frustrated because I'm a student and I need the money for school.PLEASE PUprime verify me so I be able to withdraw!!
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Sila Mwanthi,
Thank you for sharing your feedback. We sincerely regret to hear about your experience and understand how stressful this situation must be, especially when you need access to your funds for important personal matters.
Please allow us to clarify that proof of address verification is conducted in accordance with regulatory and compliance requirements. Each account is reviewed individually, and documents are assessed based on specific criteria such as issue date, document type, full name match, address consistency, and document clarity. Even if another client has submitted a similar document type, verification outcomes may differ depending on individual account details and document compliance.
Kindly contact our Customer Care Team at info@puprime.com using your registered email address and include the documents you previously submitted. Our team will recheck your case, clearly explain the specific reason for any rejection, and guide you on the exact document requirements to complete your verification successfully.
We understand your urgency and remain committed to supporting you through the verification process so you can proceed with your withdrawal.
Kind regards,
The PU Prime Team
Very dissatisfied and disappointed with…
Very dissatisfied and disappointed with this brokerage. I did not receive withdrawals up to 2000$. Banks were denying ever getting any of those withdrawals. While puprime takes 1 day to reply me any request I make. Very disappointed with this
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Tony anyaegbu,
We are sorry to hear about your concerns and understand how worrying this situation must have been for you.
Upon reviewing the withdrawal request in question, we can confirm that the transaction was processed successfully on our end and an ARN (Acquirer Reference Number) was generated. An ARN is issued only after the funds have been released and returned through the banking network. This reference number enables the receiving bank to trace and locate the funds within their system.
In some cases, when a bank initially advises that funds have not been received, it may be because the transaction is still pending internal allocation or requires manual tracing using the ARN. We strongly recommend providing the ARN to your bank’s card or payments department and requesting a formal trace investigation, as they are able to locate the funds using this reference.
If you are experiencing difficulty resolving this matter, we kindly encourage you to contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can verify your account and assist you accordingly.
Due to confidentiality and data protection obligations, we are unable to share account-specific details publicly. However, we remain fully committed to assisting you and ensuring the matter is properly clarified.
Kind regards,
The PU Prime Team
Stops working so you lose
I was tradind in the platfor for some time, amased a certain amount of money, then one day the markets started to drop. I tried to close trades but to no luck. Their support confirmed the problem but sayed if i got loses to contact other department, so I did. The result was they say there was no issue evan thou i have screenshots to the conversation with them and the confirmation ot it.
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Galin Minchev,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how concerning it must have been, particularly during a period of market decline.
We take any report regarding trade execution or platform functionality very seriously. While our support team may acknowledge receipt of a report or assist in escalating a case, all conclusions regarding alleged technical issues are determined following a detailed review by the relevant department. This review is conducted using server logs, execution records, and system data to objectively assess the conditions at the time in question.
Please note that if any scheduled maintenance is required, announcements are communicated in advance through our official channels so clients can make the necessary arrangements. Any temporary trading suspension or system safeguard is applied at the system level and affects all relevant instruments uniformly never selectively or with the intention of disadvantaging individual clients.
During periods of heightened market volatility, rapid price movements, reduced liquidity, or broader infrastructure strain may impact execution conditions across the industry. In certain circumstances, protective technical measures may also be applied to preserve pricing integrity and overall platform stability.
We understand you mentioned having screenshots of prior communication. Should you wish to have the matter reviewed again, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address and include all relevant materials. Due to confidentiality and regulatory obligations, we are unable to discuss account-specific details publicly.
PU Prime remains committed to maintaining fair trading conditions, transparency, and continuous system improvements to support a stable and secure trading environment.
Kind regards,
The PU Prime Team
SCAM ALERT
SCAM ALERT! it's one thing they blocked me but they froze and stole my friends funds while trades were active. When the profit hit above 5k the broker immediately disabled trade and withdrew funds into the brokerage.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Fazeel Abdullah,
Thank you for sharing your concerns.
We take allegations of this nature extremely seriously. PU Prime does not “freeze and steal” client funds, nor do we withdraw funds from client trading accounts without proper basis. As a regulated broker, we operate under strict compliance, audit, and client fund safeguarding requirements in accordance with the Client Services Agreement and applicable regulatory obligations.
As this review refers to a third party, we are unable to investigate without specific verified account details. We strongly encourage your friend to contact our official support channels directly at trading@puprime.com or info@puprime.com using their registered email address so the relevant department can conduct a formal review and provide clarification.
Due to confidentiality and data protection obligations, we cannot discuss account-specific matters publicly.
PU Prime remains committed to transparency, regulatory compliance, and maintaining a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
FRAUD ALERT
FRAUD ALERT! Things are not looking good for traders with this broker. I personally know someone who's funds were stolen and locked out of the accounts while the trades were live. This is NOT without proof.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear F A,
We take any allegations of fraud or fund misappropriation extremely seriously. PU Prime operates as a regulated broker and adheres to strict compliance, security, and client fund safeguarding standards, in full accordance with the Client Services Agreement and applicable regulatory obligations.
As your review refers to a third party rather than a verified account under your own name, we are unable to investigate the matter without specific account details. If the individual concerned believes an error has occurred, we strongly encourage them to contact our official support channels directly at info@puprime.com using their registered email address so that the relevant team can conduct a formal and thorough review.
Due to confidentiality and data protection obligations, we are unable to discuss account-specific matters in a public forum.
PU Prime remains committed to transparency, regulatory compliance, and maintaining a secure trading environment for all clients.
Kind regards,
The PU Prime Team
Ridiculous amount of chart manipulation…
Ridiculous amount of chart manipulation it is wild the things I have seen the charts do while i am trading and win a couple trades the charts legit speed up 10x faster and start glitching. If you open a big lot with a small balance they will literally manipulate the chart to hunt your account to blow then return to normal market structure. But other than that if you have enough balance and stay below a certain lot size they can only manipulate the charts so much to look and stay legit. And I’d love to hear and see some retail investors beat this guys tricks
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Franklin B.W,
Thank you for taking the time to share your concerns. We understand how frustrating unusual price movements or platform behavior can feel, particularly during active trading.
PU Prime does not manipulate charts or selectively target client positions. The price feeds displayed on our platform are derived from external liquidity providers, and execution follows market-based pricing. Rapid price movements, especially during periods of high volatility or low liquidity, can cause charts to appear to “speed up,” or move sharply within a short period of time. This is a characteristic of real-time market conditions rather than manual intervention.
Additionally, position size relative to account equity naturally increases exposure to market fluctuations. Larger lot sizes on smaller balances can result in amplified price impact and faster margin depletion during volatile movements. This may create the impression of targeted activity, when in fact it is the effect of leverage and market volatility.
We take allegations of pricing or execution irregularities seriously. If you believe there were specific instances of abnormal behavior, we encourage you to contact our Trading Support Team at trading@puprime.com with the trade IDs, timestamps, and screenshots (if available). Our team can review server logs and execution records to provide a detailed clarification.
PU Prime remains committed to fair trading conditions, transparent execution, and regulatory compliance.
Kind regards,
The PU Prime Team
Terrible Customer support - days with no repsonse - AVOID
Awful customer service. Days without response.
They have to "escalate" for the simplest concerns. A long wait for rubbish support.
Avoid if you want to deal with a real
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Hugo K,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with our customer service did not meet your expectations.
We understand how frustrating it can be to wait for a response, especially when the matter appears straightforward. In some cases, inquiries may require escalation to a relevant department to ensure the information provided is accurate and compliant with internal procedures. However, we acknowledge that response times should remain reasonable and clearly communicated.
Your comments regarding delays and support quality are taken seriously, and we continuously review our service standards to improve efficiency and responsiveness.
As we are unable to review specific cases publicly, we kindly invite you to contact our Customer Care Team at info@puprime.com using your registered account details and reference any existing ticket number. We would appreciate the opportunity to look into your case and provide proper assistance.
PU Prime remains committed to delivering professional and reliable support to all clients.
Kind regards,
The PU Prime Team
Habe Geld eingezahlt, keine Mails
Habe Geld eingezahlt, kann jedoch nicht auf meine Konten zugreifen und traden, da ich keine Mails bekomme, sowohl bei der Mail Verifikation als auch für die Konten nicht. Schade …
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Sehr geehrter Robert,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie Schwierigkeiten mit der E-Mail-Verifizierung und dem Kontozugang haben.
Zum jetzigen Zeitpunkt können wir anhand der in Ihrer Bewertung bereitgestellten Informationen kein Konto zuordnen. Es ist möglich, dass die bei der Registrierung verwendete E-Mail-Adresse falsch eingegeben wurde, die Verifizierungs-E-Mail im Spam-/Junk-Ordner gelandet ist oder ein Zustellproblem beim E-Mail-Anbieter vorliegt.
Damit wir den Fall schnell prüfen können, bitten wir Sie, unser Customer Care Team unter info@puprime.com zu kontaktieren und die bei der Registrierung verwendete E-Mail-Adresse sowie eine Einzahlungsbestätigung oder Transaktionsreferenz anzugeben. Unser Team wird die Angaben überprüfen und Sie entsprechend unterstützen.
Bitte seien Sie versichert, dass wir den Kontozugang sehr ernst nehmen und uns für einen reibungslosen Onboarding-Prozess für alle Kunden einsetzen.
Mit freundlichen Grüßen,
Das PU Prime Team
Scam Alert!
UPDATE: It's been 9 days as of now and I reach out and try to get Thier attention everyday but nothing solved yet. They still ignoring me and I don't know if I will be able to get myoney back but I doubt it!
Scam Alert! Be aware that this company will not give you withdrawals and take away your funds any time they like . They will terminate your contract and withhold your funds to themselves. That's exactly what happened to me today. I went to withdraw just a fraction of my $5k profits and they rejected the withdrawal, terminated the contract and all profits to be ceased by the broker. Think twice if you want to trade with this broker or already trading with them. I won't let this matter slide. It's going to be my mission to expose these crooks. This is NOT a mislead or fake review. I have every proof of this happening.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Sadia,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, and related actions are conducted strictly in accordance with the Client Services Agreement and applicable regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established policies and internal procedures. Each case undergoes a thorough and carefully documented review to ensure consistency, accuracy, and full regulatory compliance.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general follow-up, our Customer Care Team is available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
Freking misleading scammers
Freking misleading scammers! Beware! They give bonus credit when you join, which normally is only for trading, but one day you can trade with credit, the next you can't and they tell you you have to depost more to have a higher balance! WTH IS THAT?! Stay away, awful people and company!
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Dear Ivan Mitov,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the bonus credit has led to frustration, and we appreciate the opportunity to clarify.
Promotional bonus credit is provided under specific terms and conditions and is intended to support trading margin, not as withdrawable funds. The availability and usability of bonus credit may change depending on account equity, margin level, open positions, or if the account balance becomes negative. In certain situations, trading restrictions may be triggered in accordance with the promotion rules.
Requests to deposit additional funds are not mandatory requirements imposed arbitrarily, but may be suggested when margin levels fall below required thresholds to maintain open positions. These mechanisms are standard risk controls designed to protect both clients and overall account stability.
We understand that changes in available margin can feel unexpected if the promotion terms are not fully clear. For this reason, we encourage all clients to review the full bonus terms in the Promotions section of the Client Portal.
As we are unable to discuss account-specific details publicly, we kindly invite you to contact our Customer Care Team at info@puprime.com using your registered account details so the relevant team can review your case and provide a detailed explanation.
PU Prime remains committed to transparency, regulatory compliance, and maintaining fair trading conditions for all clients.
Kind regards,
The PU Prime Team
ASSISTENZA IMPRECISA, PROBLEMI INSPIEGABILI
Faccio referenza al mio conto PuPrime n. 1625266.
Ho contattato l’assistenza di PuPrime per un motivo serio riguardante la disabilitazione del mio conto trading senza un apparente motivo, mi hanno risposto in modo vago e impreciso rimandando la risposta che sto ancora attendendo.
ASPETTO UNA RISPOSTA.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PU Prime
Caro Mattia Speziali,
Grazie per aver condiviso il tuo feedback. Prendiamo atto delle tue preoccupazioni e apprezziamo l’opportunità di chiarire la situazione.
Ti informiamo che il tuo conto di trading ha partecipato a una promozione con bonus sul deposito. In conformità con i termini e le condizioni applicabili della promozione, quando un conto include un credito bonus e il saldo diventa negativo, il sistema limita automaticamente l’esecuzione di nuove operazioni.
Invitiamo tutti i clienti a consultare attentamente questi dettagli nella sezione Promozioni per garantirne la piena comprensione.
Se desideri che il tuo conto venga esaminato più nel dettaglio, ti invitiamo a contattare il nostro Customer Care Team tramite Live Chat o all’indirizzo email info@puprime.com.
PU Prime rimane impegnata a garantire trasparenza, accuratezza delle informazioni e un’esperienza cliente positiva.
Cordiali saluti,
Il team PU Prime
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