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Price Self Storage Arvostelua 

230
•
TrustScore 4.5/5 tähteä

4,5

Varasto
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Kirjoita arvostelu

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I have talked to a few others storage places and I found claude to be excellent to talk to and to figured what was good for me very polite and not pushy as in what i needed and with me to get the righ... Näytä lisää

Saanut 5/5 tähteä

Excellent Staff and Service 10 / 10 Easy access Easy parking. Very Regent easy to understand and attractive Storage unit. Let’s not forget the Free use of their moving truck With a dri... Näytä lisää

Saanut 5/5 tähteä

We live in LA proper, but frequently are out in Azusa and needed a place to store some seasonal items. I checked out Price Self-Storage on a whim, and I'm glad I did! Terrific staff, convenient locat... Näytä lisää

Saanut 2/5 tähteä

Zero customer retention due to unreasonable price hike every 4 months. No trash can on site (Santee, CA). The access panel to punch in the code is hard to reach on exit. The "mandatory" prot... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Varasto
  2. Huonekaluliike

Erilaisten ulkoisten lähteiden tuottama tieto

Price Self Storage is committed to providing you with professional, affordable self-storage solutions for your personal or business needs. Our thirteen sparkling clean self storage facilities in California come fully equipped with a wide range of storage unit types, ensuring you that you’ll find the perfect one for your needs. Our affordable self storage facilities are designed with your storage needs in mind. Ranging in storage unit sizes from small over medium to large, we know you’ll find the perfect storage unit for you. Our modern self-storage facilities offer you state-of-the-art security features, ensuring your belongings are securely protected inside of our storage units. If you’re looking for affordable self storage and peace of mind for your personal or business storage needs, you can count on the dependable team at Price Self Storage.

Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

230 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(230)

0 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 2/5 tähteä

Disappointed with this place

I find some of the staff here to be very rude and invasive. I also think that the set up in general, a one way road through the entire storage facility, is frankly dumb and annoying to me as a storage unit renter. I also find that the area where you load and unload is very small, narrow, and gets jammed up a lot. and finally, when i was moving into the unit and still to this today, the 7 closing time of the facility is too early for me and inconveniences me

7. tammikuuta 2018
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Price Self Storage

Dear Kali Katt,
We are very sorry to learn that you're unsatisfied with our facility. The interaction with our staff that you describe is contrary to our mission to provide excellent customer care. We sincerely apologize and in no way condone rude behavior. As for the facility layout, again, we're sorry it's not suitable for you. With regard to the closing time, we did not come to this lightly. After many years of experience, we have determined that the 7PM closing time offers optimal security for all tenants, as no one is allowed to remain on the property during the later evening hours. The last entry of 6:45PM allows our staff to make certain that all tenants have left the property. We hear good things from customers who are happy that people aren't allowed to roam on the premises at night. So we're sorry it doesn't suit you. We do appreciate your feedback and thank you for taking the time to let us know how you feel.

Saanut 3/5 tähteä

The place is very clean but not enough …

The place is very clean but not enough carts to bring up your items to store. Very nice staff. Need to work on away to help with a discount when having more than one unit and for your proof of insurance it should be kept on file for the office to automatically give you the waiver once you have got it approved. Do not like the fact that they increase the fees every 4 months! That needs to be disclosed up front before signing on with them.
KJ

16. joulukuuta 2017
Oma-aloitteinen arvostelu
Price Self Storage-logo

Vastaus yritykseltä Price Self Storage

Dear Kathy,
Thank you for your feedback. It is very important for us as we are always looking for ways to improve. I am surprised to learn that cart availability is an issue. We don’t usually hear this as a concern. Perhaps they carts were in use at the same time you were attempting to use them? Nonetheless, we are taking this into consideration. Same goes for the proof of insurance process. We hear you and will look into making that easier. As for the rate increases, we do two per year typically. This is a standard practice in the storage industry. We maintain some of the highest quality, cleanest properties in the business and it is sometimes necessary to adjust tenant’s rates. The rental rate is not guaranteed for the life of the rental and is disclosed as such in the lease. However, we want to improve so would like to look at better ways of communicating that to tenants at sign up. Thank you.

Saanut 2/5 tähteä

There are pros and cons

There are pros and cons.
Pro: the facility is clean and has bathroom facilities. That being said there are several cons: the most egregious issue is the constant rent increases. Im now paying double of what i started at. They raise your rent 3 or 4 times a year. Im even paying more than a new customer would rent the same size unit. Not fair! The staff cannot help with any issue, such as not being able to link a unit to my online account or adjust the outrageous rent and rental fees.
There you have it my feelings regarding Price.

15. joulukuuta 2017
Oma-aloitteinen arvostelu
Price Self Storage-logo

Vastaus yritykseltä Price Self Storage

William,
Thank you for giving us your feedback. We are always looking for ways to improve. I am sorry that you’re unhappy with our rate schedule. We do typically have two increases per year, not 3 or 4. We operate much like apartment communities, hotels and airlines, and rates are impacted by insurance, wages, taxes, utilities and property maintenance. Our tenants have an expectation of excellence that we strive to deliver every day. Our properties are some of the cleanest and best maintained in the industry. I am very sorry that you had a problem getting your online account setup. We are constantly working with staff to improve their knowledge so they can better assist our customers. I simply don’t know what went wrong there. We’ve worked hard to make the online account process a simple one. Everything you’ve posted is being taken into consideration, and we do appreciate your business.

Saanut 5/5 tähteä

This place is great

This place is great. The use of a truck upon move in was so very helpful.. people always say they have some help and then they fall through and no help; so with that truck being available was a saving grace.

Thanks to Annie and her staff in Santee.

13. joulukuuta 2017
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Nice facility

The staff is knowledgeable and personable. The facility is very clean and easily accessible. The prices are a little high, but all in all, a good storage facility..

13. joulukuuta 2017
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

One of the front desk treated me so bad …

One of the front desk treated me so bad and the way she talked is unapproachable, Its not bec. she is pregnant she will act like that. They should teach every worker to be hospitality.

13. joulukuuta 2017
Oma-aloitteinen arvostelu
Price Self Storage-logo

Vastaus yritykseltä Price Self Storage

Dear Frederick,
I’m Kelly, the marketing manager for Price Self Storage. I am very sorry to hear of your experience at our facility. What you describe is contrary to our mission to provide excellent customer care. This is unacceptable and we appreciate you bringing it to our attention. I apologize for any abuse you suffered from our employee. We do work extensively with our staff training for customer service, so this is a huge disappointment. Rest assured, we are looking into this.

Saanut 4/5 tähteä

Would recommend

The staff is always very friendly, the units are clean and the property is well protected and monitored. Would recommend it to anyone

13. joulukuuta 2017
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Very clean facility!

Very clean facility!
Great introduction price!
However: the regular prices for units were a bit step, I also did experience what I do believe to be racial prejudices where certain staff members that were Hispanic seem to be more cordial towards White, Asian and other Hispanics yet unreasonably hostile towards African Americans in general!

8. joulukuuta 2017
Oma-aloitteinen arvostelu
Price Self Storage-logo

Vastaus yritykseltä Price Self Storage

James,
I’m Kelly, the marketing manager for Price Self Storage. I have read your review and I’m very disappointed, as this is contrary to our mission and core value of providing all customers the same level of excellent service. Frankly I am saddened and shocked and very sorry that you experienced what you’ve described. Would you be willing to provide more detail and include the facility where you are renting, your account name and unit number? This is something we do not tolerate and if you’d like I can look into it further. It’s just not acceptable nor any part of our culture. Please let me know, marketing@priceselfstorage.com

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