Pret a Vivre installed our office…
Pret a Vivre installed our office roller blinds. No problems at all. Super service. Thank you
18. toukokuuta 2026
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Pret A Vivre specialise in made to measure curtains, bespoke Roman and Roller blinds and fabrics by the metre. We have three London based showrooms in Fulham, Islington and Notting Hill. . Our service is unique in that we offer a finite range of fabrics which we make up into either curtains and blinds and show these on our website and in our showrooms. Our fabrics are sensibly priced ranging from £25 - £99 per metre approximately. This approach helps our customers to visualise and make a decision. We offer a personalised service with our design consultants offering expertise advice on technical aspects of curtains and blinds and style and colour advice : all the team are very familiar with the most well known designer brand paints so can give guidance on which fabrics will work well with any given paint scheme. We promise to match any like for like quote for the same size and specification of any product. Services Provided: Blinds, Electric Blinds, Made to Measure Blinds, Made to Measure Curtains, Electric Curtains, Roman Blinds, Roller Blinds, Voile Curtains, Privacy Blinds, Motorised Blinds, Home Automation. Areas Served: London, Greater London, Kensington & Chelsea, Fulham, Islington, Wimbledon, Wandsworth, Notting Hill, Bayswater, Maida Vale, Hampstead, Camden, Hammersmith, Battersea, Putney, Chiswick, Muswell Hill, Highgate, Shoreditch, Belsize Park, St John's Wood, Acton, Hackney, Crouch End, Brixton, Clerkenwell, Balham, Streatham, Kings Cross, Kingston upon Thames, Twickenham, Dulwich, Pimlico, Chelsea, Stratford, Canary Wharf, Holland Park, Bermondsey, Barnes, Ealing, Hoxton, Dalston, Greenwich, West Hampstead, Westminster, Finchley, Walthamstow, Chingford, Tower Hill, Battersea Power Station
Yhteystiedot
London, Yhdistynyt kuningaskunta
- sales@pretavivre.com
- www.pretavivre.com
2,9
Keskitasoinen
11 arvostelua
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This is not a good place to shop
This is not a good place to shop. We went in with exact measurements for our windows to have Roman blinds made and were told that, despite already having the measurements, we still needed to pay £75 for someone to come to our flat and measure them again. After taking our payment and completing the visit, we were then told, “Sorry, your windows are too large,” but they still kept the £75.
When we went back to question this, the staff were very unhelpful and unpleasant to deal with, showing little interest in resolving the issue or acknowledging our concerns. Overall, a very disappointing experience and poor customer service.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pret a Vivre
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, as we are committed to providing excellent service to every customer.
We have reviewed our records but have not been able to locate any client details matching your name or the situation described. If this is a genuine review, we would very much welcome the opportunity to look into the matter properly. Please do contact us directly so we can discuss your experience in more detail and work towards a resolution.
For the benefit of other readers, we would like to clarify how our service works. We offer a professional measuring service, charged from £75, which contributes towards the time spent visiting the property, and preparing accurate quotations. This fee is fully refundable against an order for curtains or blinds.
The purpose of this service is to ensure precise measurements and avoid issues later in the process. If the measurements provided during an initial consultation differ from those taken during the home visit — particularly where they fall outside recommended product tolerances — we will always advise against proceeding and explain the reasons clearly. In such cases, we will suggest suitable alternatives or, if a customer still wishes to proceed, outline any potential risks to ensure expectations are properly managed.
Regarding the £75 fee, this relates specifically to the completed home visit. We understand it can be disappointing if a product cannot be manufactured, and we are sorry if this was not clearly communicated at the time.
Thank you again for your feedback. It helps us continue improving the service we provide.
£1,000 for a curtain that doesn't match what we were advisedTitle
We used Pret a Vivre's Fulham showroom for a bespoke voile curtain, track and professional fitting in our living room. The total came to over £1,000 — for a single window.
The experience started well. We visited twice, explained exactly what we wanted (a light, white-toned voile, often stacked to one side), and trusted the team's guidance. On our second visit our original consultant wasn't available; we were assured her colleague could advise us just as well. We changed the fabric based on that advice.
The problems started on installation day:
• The colour is far more yellow than expected. The small swatch we were given didn't represent how the fabric would look once made up and stacked — which is exactly how we told them it would sit most of the time. It completely clashes with our living room.
• The curtain was made shorter than originally discussed, leaving a visible gap at the bottom that makes it look cheap.
• The Silent Gliss track had noticeable resistance, unlike the smooth demo in the showroom.
When we raised these issues, the company offered to split the cost of a length alteration — meaning we'd pay an extra £187 on top of the original £1,000. As for the colour, which was our main concern, they refused to do anything. Their position: "the product was delivered to specification." The director then told us he considered the matter closed.
The whole reason you pay a premium for a bespoke curtain service is the expert advice. We didn't pick this fabric on our own — we relied on their recommendations. When the result doesn't work, hiding behind the signed order feels like the opposite of good customer service.
We're now left with an expensive curtain that doesn't suit our home and a company unwilling to make it right. If you do use Pret a Vivre, my advice: request the largest possible samples, test them stacked and in every light, and don't rely solely on their guidance.
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pret a Vivre
Dear Gabriella and Teva,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you remain unhappy with the outcome of your order, and we fully appreciate how important it is for your home to feel exactly as you envisioned.
We would like to clarify a few points for the benefit of anyone reading, as we have already discussed these matters with you in detail over several months.
Your order was supplied and fitted in May 2025 in full accordance with the specifications you approved. As reflected in our email correspondence at the time, the curtain drop was amended at your request from an on floor finish to an off floor finish of 1–3 cm, and the final order confirmation you approved clearly stated this. The curtain fitted was within this agreed tolerance.
Regarding the fabric colour, physical samples were provided for you to review in your own home which is something we always recommend, as lighting conditions and the way voile behaves when stacked can affect its appearance. At no stage during your consultations or showroom visits were concerns raised about the colour, nor was any additional guidance requested before the order was placed. The fabric chosen was the one you selected and approved.
When you contacted us after installation, we offered a goodwill contribution toward adjusting the curtain length, despite the product having been made exactly to the agreed specification. You declined this offer, and we explained that we could not replace the curtain on the basis of a change of preference regarding colour.
We understand how disappointing it is when the final aesthetic does not match what you had hoped for, and we truly wish the outcome had aligned better with your expectations. However, we must also be fair and consistent in following the specifications approved by our clients.
We remain committed to providing clear guidance, quality workmanship, and transparent communication, and we are sorry that this experience did not meet your expectations.
Kind regards,
Simon
Pret a Vivre
We gave accurate information about…
We gave accurate information about window size and they charged a 75 GBP to come measure (said it was necessary even after having told them the "drop") and after taking the measurements (which were the same we gave) they said they couldn't do the roman blinds and "oops sorry we can't refund you the 75 gbp".
I tried to speak to the owner or manager, not sure which, and they refused to refund. This left us, understandably, REALLY annoyed.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pret a Vivre
Dear Emilia,
We are disappointed to see another review from you, particularly as the details provided this time contradict those in your original post. In your first review dated 3rd September, you mentioned being charged £250 and that the measure was conducted by a female fitter. In this most recent review, you state the fee was £75. For clarity, our standard measure call‑out fee is £75, which is always refunded against an order. All visits are carried out by our trained fitters, with detailed records kept for every appointment, and all of our fitters during that period were male.
As explained in our earlier reply, we have been unable to locate any record of a client under your name for a measure visit. We asked for your postcode or further details so that we could investigate thoroughly, but instead of reaching out to us directly you have chosen to post another review. Without the necessary information, we cannot verify your claim or resolve the matter.
We pride ourselves on transparency and customer care, and we have built our reputation on delivering quality service and resolving genuine concerns promptly. We encourage all customers to contact us directly with any issues so that we can resolve them quickly and fairly. If you are willing to provide us with your postcode and the date of the visit, we will gladly investigate further. Until then, we must respectfully note that the inconsistencies in your reviews make it difficult to reconcile your account with our records.
Kind regards
Simon
A total delight of a company to deal with
Superb customer service by Alienor in the notting hill branch and excellent fitter, James. A total gem from beginning to end. Very easy, very professional and the blinds are stunning. I would highly recommend them and this team were flawless. love the blinds.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pret a Vivre
Dear Elizabeth
Thank you so much for sharing such a lovely review!
We’re thrilled to hear that Alienor was able to help with ideas in the Notting Hill showroom and that James made sure everything was just right at installation.
It means a lot to us to know you’re enjoying both your motorised and regular blinds. We want every part of the process to feel as easy as possible, so your feedback really makes our day.
We’re so grateful you chose Pret a Vivre and look forward to helping again whenever you need us.
All of us at Pret a Vivre
Really Horrible Experience in Store
I visited Pret A Vivre, in Notting Hill Gate and was shocked to the point of feeling the need to write a review! To say 'unhelpful' is a massive understatement.
The lady behind the counter was incredibly obnoxious, rude and extremely harsh. She gave the impression that she felt being there was totally beneath her, and she very much resented it. I felt as though they begrudged me for simply entering the shop and by their attitude, having the audacity to enquire about some blinds. As a potential customer. It was as though they did not want any business.
My question regarding price was simply met with, "500 minimum”... Upon asking another question, I again got, "500 minimum”... I was completely taken back. I've never experienced anything like it. They metaphorically threw me out of the shop.
Unbelievably arrogant, nasty people. Again, I was so shocked.
Needless to say, they did not get any business from me because of this truly awful experience! I felt deeply unwelcome. I can't stress enough my recommendation to avoid them!
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pret a Vivre
Dear Katie,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your visit to our Notting Hill showroom left you feeling disappointed. That’s certainly not the experience we aim to provide.
I would like to offer some context regarding your visit. On the day you called, I was with another customer and unable to answer your voicemail immediately, as I was still in consultation and then preparing a quote. When you arrived, I apologised for the missed call and explained that I had planned to return it once I was free.
During our conversation, I asked a few standard questions to better understand your requirements, such as the type and number of windows, whether blackout options were needed, preferred fabrics, and any measurements or photos you could provide. These details are essential to even provide a rough estimate, as all of our products are made-to-measure.
You requested a quote on the spot, but without specific dimensions or visuals, I could only offer a general starting price of around £500 for blackout Roman blinds. This was intended to give you an initial idea, not to dismiss your inquiry.
We also discussed our £75 at-home measuring service, which is fully refundable when placing an order. While I understand this wasn’t something you wished to pursue, it’s a standard step we offer to ensure precision and clarity.
We pride ourselves on offering expert advice and great service, which is reflected in the 160+ verified five star reviews we’ve received on Houzz. I'm truly sorry if, on this occasion, our approach came across as unhelpful or impersonal. That was never our intention. We always aim to assist every customer as thoroughly as possible, even when working with limited information, and I regret that this led to frustration.
We take all feedback seriously and remain committed to providing a professional and respectful experience. If you'd like to discuss this further or would consider giving us another opportunity, we would be happy to assist you.
Warm regards,
Alienor
Pret a Vivre - Notting Hill
Only last a few years
Bought some expensive Roman Blinds.
After a couple of years the plastic stops, and the material hooks on the back started snapping. Their fitter visited and made a temporary repair but admitted they are rotted by the sun !!
They continue to break. Not fit for purpose .
6. helmikuuta 2025
Oma-aloitteinen arvostelu
AVOID!!
AVOID!!! Obnoxious, arrogant, unhelpful and totally unprofessional. Simon the Director was aggressive and defensive when we were not happy with the finish of one of the pair of the bespoke pair of curtains we had made. Unwilling to listen to the issue and unwilling to remedy. Elena the French lady was also obnoxious and constantly interrupting and talking over me when i was trying to find a solution to some poorly made curtains.
Definitely avoid this company.!
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pret a Vivre
Dear Mr Oliver
Thank you for your feedback. Please rest assured that we take all customer feedback seriously and are sorry to hear that your experience was unsatisfactory.
However, we feel it’s important to clarify a few points. As a company that prides itself on delivering quality craftsmanship and excellent customer service as proven by our more than 150 verified 5-star reviews and recipients of the coveted Houzz Best of Service award for 8 consecutive years, we always strive to listen to and work with our clients to resolve any issues - in all of our near 30 years in business, we have never walked away from a problem. You reported some concerns and in within three days we had a fitter on site to conduct an inspection visit.
On the day in question, we tried to listen to be able to provide you with a solution to address your concerns regarding your living room curtains that appear longer on the right hand side owing to an uneven floor to ceiling measurement as pointed out to you at the measure appointment and detailed on the order confirmation that you approved prior to production. Unfortunately, whilst trying to ascertain the resolution that you were looking for, the conversation became difficult, with communication challenges where you terminated the call.
Simon and Alienor were only trying to help to find a solution that worked within the challenges as presented by your architecture and we apologise if it came across differently. We value open dialogue, and it was never our intention to make you feel unheard.
We are committed to ensuring every customer is happy with their purchase and the service they receive. If you would like to contact us to discuss the matter further, we remain open to resolving your concerns in a mutually respectful and constructive manner.
Kind regards,
Pret a Vivre
Absolutely thrilled with my new…
Absolutely thrilled with my new curtains!! The customer service was fantastic. Highly recommend and would order from here again
10. lokakuuta 2023
Oma-aloitteinen arvostelu
Excellent product, terrible service
The fitter did not take any measures to protect furniture, floor and other household items from dust and debris. The result was a room full of dust, in every crevice and on every object, as well as materials used in the fitting process, smeared on the floor.
Prêt à vivre refused to send professional cleaners and insisted this doesn’t happen and they can’t just accept customers’ request to clean. Marina was clearly upset about this and wanted to fix it, but her colleague Christina was vexingly dismissive and discourteous, even though we are (or were) repeat clients.
Prêt à vivre’s finished products are very good, but their service is god-awful.
1. heinäkuuta 2022
Oma-aloitteinen arvostelu
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