Prep Sportswear Arvostelua 

Ashley was very helpful and replaced my lost order.

I ordered a small adult sized hoodie. What I received was a youth size at best. I tried to contact the company through their 'leave a message' chat and was met with Bot responses that simply ended. I tried two additional times with the same result. Although the Bot claimed I would be contacted by email 'right away' I have yet to receive any record of any of the three chats. A poor excuse for a company and customer service. Utter disappointment.

Order sat in "label created" for 10 days. Tried to cancel it and was flat out lied to. Told me that its normal for the USPS site to not show progress for that length of time, and that it had been picked up the day the order was placed. Hog. Wash. I own a business and ship with USPS nonstop. Theyre far from perfect, but this was a lie. In 10 days, from anywhere in the US, it would have arrived by now. They refused to cancel the order. Took it up with the card co and got it sorted that way. Dont give these idiots your money.

ETA: even their reply is a lie!!! The tracking info wasn’t wrong or delayed. This wasn’t a usps issue. The package sat at the vendor location for almost two weeks before it moved. More lies from an untrustworthy company. Will never use again.

It's fake, it is not the the school's actual name, wrong mascot. Extremely misleading. My wife wasted hundreds of dollars on knockoff trash.

While I stand behind my review of the performance tee quality being terrible. I would like to commend Stephanie (from customer service) who went above and beyond trying to remedy the situation. Stephanie is going to work with her team on the quality moving forward.

Horrible customer service. Bot chats and no actionable results. They delivered an item I had ordered weeks ago that was poorly made and way too small for my high school-aged grandson. Was unable to contact anyone at their company to get a refund and return authorization. Only pre-programmed responses from a Bot! Beware of any company that does not publish a telephone number for customer service. This is a terrible company. Advise that you DO NOT do business with them.

Helpful understanding, patient and guaranteed problem solver you guys take pride in your customer service and satisfaction, and with my experience satisfaction was granted.

I purchased a team shirt from Prep Sports early today. When I checked my invoice, I noticed they didn't have the name & number on the back of the shirt. that I wanted. I know I wrote this information when I was placing the order. When I contacted Prep Sportswear, Adrianna was the customer service representative to not take care of me. I asked if I should cancel the order or add the name & number and pay any additional charges they have. She said I couldn;t cancel the order and she couldn't make any additions to rhe order because "it was more than 2 hours and our system automatically shuts us out" If this is true, which I doubt, this is the most asinine system I have ever encountered. I could understand if they shipped the shirt (which they haven't). I placed the order 6 hours before initially contacting them. This is so ridiculous! Mat Eisenstadt

This is a response to Prep Sportswear's response to my review:

What Stephanie said in her response is utter nonsense. I called Prep Sportswear 6 hours after placing my order. I let Adrianna, their customer service representative know that I had requested a name & number on when I ordered a team shirt from them. They said they didn't see that on my order & that I wasn't charged for a name and number. I asked if the shirt was shipped yet and they said it hadn't been. I then requested they add the name & number to the back of the shirt and I would pay them for it. Their response was because it was more than 2 hours after I placed the order, they couldn't add the name & number. Their reasoning was "their system locks them out after 2 hours". How ridiculous is this?

I ordered a hoodie for my son, thinking it would fit him fine. When it was delivered today, it was a lot smaller than expected and will not fit him. I would say their sizes in some of the items are not actually true to size. I tried to return or exchange the item and was told I couldn't. Their customer service is horrible. Would NOT recommend.

Easily the cheapest material used. Its paper thin and they wont take return. I am shocked they charge the price they do for such terrible quality apparel. STAY AWAY

Wrong size was sent. They immediately issued a replacement with no need to send the other shirt back. I could either keep or donate it.

I was concerned about the lettering on a cap which I wanted to buy to show support for my grandchildren’s high school teams. After all, isn’t the lettering/logo why one buys and wears the cap? So I emailed a few questions to Customer Service, and Greg Stewart responded quickly with an answer to each question.
I’ve received the cap, it’s quite nice and exactly as he described it.

Took almost 5 weeks for delivery. By the time the item arrived, the event it was for (4 weeks after the order was placed) had passed. Tried to cancel and they refused. Then the item itself was wrong when it showed up, the back wasn't printed.

Total waste of money and time.

Terrible customer service. My order take one month to be ready and , if was not upsetting enough, come missing the back design, the name and number . Customer service was nothing but unhelpful asking me so many questions but never with any resolution. I DO NOT recommend at all, trust me you are better off getting a plain shirt and writing with a pen than put your self for a such disappointment. If I can rate they services properly will be less 10 stars at list.

What a horrible experience! Shirts look great online, but once you order they sit “in production” unable to cancel. Customer Service, Greg, finally replied stating 10-15 days to make as they are custom, then 3-4 days USPS shipping. Oh, and no weekend work or after 5pm. Wow! Ordered 9/20, shipping label created 10/10, still sitting not shipped as of 10/15. Had I read these reviews first I could have saved money and time. Would never have ordered!

I wouldn’t even give them a one star, I had to in order to leave this review. I ordered a t-shirt for my son and the screen print was completely crooked. I waited over an hour and a half on their “Chat” Customer Service and no one got back to me so now I’ll dispute my charge with my bank because this company is bogus! BEWARE… DO NOT ORDER THROUGH THESE CROOKS!

I placed an order on September 18. Order would always show “in process”. After sending a few emails, I received an email from Greg Stewart stating it takes 7-15 days for creation time and additional 3-4 days for shipping. To date, still showing in process.
Once again, I sent another email.
Very frustrated and disappointed with this Company.

I would leave 0 if I could what a rip off this is a joke they let you think your getting a football jersey I paid 65 a piece for people in my family and I got v neck t shirts with a number printed on it and the name printed so small you can barely read it I’ll be fighting for my money back or I’m going to be leaving bad review after bad review wherever I can warning people,,, on top of that they are all to small

Went to purchase a hat, with my son's name on it, and number. In the order process, their site is misleading. I got the hat and it didn't have that embroidered. Not in battling with Customer Service, they won't accept the hat. Their logos are dodgy and the quality isn't good. Spare your time and money unless you want to buy a cheap piece of material