From walking into Poole Audio and the staff appearance gives it a real air of professionalism. The staff are really helpful and knowledgeable. For us they made the experience of buying a car comforta... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have been going to them for years and for sometime their decline of service has drastically fell. They are very kind and very thoughtful,however their system of working together as team doesn'... Näytä lisää
Had Mercedes a very long time so I was hesitant to go with Audi. Have to say they are first class and show Mercedes up by a long way . From buying the car off Luke who was excellent to the quality of... Näytä lisää
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From start to finish the service that Harry C gave us whilst purchasing my new Q2 was excellent. Audi made a genuine offer for my A3. No pushy sales tactics. Explained everything. Could not do enough... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Poole Audi
Yrityksen kirjoittama
WELCOME TO POOLE AUDI
Yhteystiedot
Old Wareham Road, BH12 4QN, Poole, Yhdistynyt kuningaskunta
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Erinomainen
515 arvostelua
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Avoid Audi Poole - Dishonest and Unprofessional Service
I am deeply disappointed with my experience purchasing an Audi S5 from Audi Poole. From start to finish, the level of service was unacceptable, and their lack of honesty and professionalism has left me questioning the integrity of the dealership.
Firstly, Audi Poole failed to perform the pre-sale 149-point check that is promised with Audi Approved Used cars. The vehicle was sent out with:
• A scratch in the paintwork that wasn’t present when we paid the deposit.
• A chip in the windscreen.
• A broken heating element on the air conditioning.
• A passenger door lock that didn’t work.
• A GDPR breach, as the previous owner’s personal information and bills were left in the glove box.
These issues made it clear that the car did not undergo the promised 149-point inspection or even receive a basic valet before being handed over to us.
When we handed the car over for repairs, Audi Poole failed yet again. The door lock still didn’t work, and the previous owner’s documents were still in the glove box when the car was returned to us. To make matters worse, the car had developed a rattle, so we took it to our local Audi dealership for a second opinion.
Our local Audi garage informed us that the car was flagged as mapped/chipped (TD1), which voided the warranty that Audi Poole had assured us was in place. Not only does this violate Audi’s Approved Used Car policy, but it also constitutes a major misrepresentation of the car’s condition at the time of sale.
Audi Poole has been dishonest and unprofessional throughout this entire process. They sold us a car that should never have been marketed as Audi Approved Used and failed to address the issues we raised. I strongly advise anyone considering a purchase from Audi Poole to think twice. Trust is essential when buying a car, and unfortunately, Audi Poole has proven themselves to be entirely untrustworthy.
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Dear Rhiannon,
Thank you for sharing your concerns. We're truly sorry that you feel let down by your experience.
Please rest assured that we take great care in thoroughly checking the history and inspecting each vehicle to the highest standards. If there is any occasion where we have not met those high standards, we will always take action to put things right, as we have here in offering to bring the vehicle back to rectify the issues or we are happy to provide a full refund.
We hope you find this resolution fair, and we remain committed to ensuring your satisfaction.
Kind regards,
Emma - Poole Audi
From the start staff were very helpful…
From the start staff were very helpful and helped with information when needed. The handover of the new car was quick and easy.
When it’s time to change cars again Poole Audi will be the first place I will call.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Jason,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that our team were helpful and informative during your visit. It's great that we were able to ensure the purchase and handover of your new Audi was quick and easy and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Bought a used Audi Q3 from Poole Audi
We bought a used Audi Q3 and the Poole Audi sales representative, Hayley Keeping, was very helpful, knowledgeable and professional.
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello P F,
Thank you for your feedback. We're thrilled to hear that Hayley provided helpful, knowledgeable, and professional service during your Audi Q3 purchase. We hope you’re enjoying your new Audi and look forward to assisting you again in the future!
Kind regards,
Eugenia - Poole Audi
5 star service
I have not bought a car from a main dealer for many years but I was really impressed with the service and attention to detail I recieved to ensure I was happy with my purchase. Ivan really wanted me to be happy and worked with me to make that happen! The unveiling was a touch a class
5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Julian,
Thank you for sharing your experience. We're delighted to hear that Ivan provided such exceptional service and attention to detail, ensuring your satisfaction with your purchase. The unveiling moment is something we love to make special, and we're so glad it added a touch of class to your experience. Enjoy your new Audi, and we look forward to welcoming you again in the future!
Kind regards,
Eugenia - Poole Audi
First class service from Poole Audi
First class service from start to finish when purchasing a car Kept informed all the way and everything was so straightforward. Very helpful, efficient staff particularly Jordan Field in sales!
23. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Cp,
Thank you for your kind words. We're thrilled to hear you had a first-class experience with us. Keeping you informed and making the process straightforward is our goal, and we're glad Jordan Field stood out with his helpfulness and efficiency. Enjoy your new Audi, and we hope to see you again in the future!
Kind regards,
Eugenia - Poole Audi
I was very happy with my experience at…
I was very happy with my experience at poole audi . I purchased an audi TTS lovely car . Sam was very professional and made sure that everything that needed to be done was ready for the handover . Really pleased would use poole audi again .
23. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Jacky,
Thank you for sharing your experience. We're delighted to hear how happy you are with your new Audi TTS and the service you received. We are pleased to hear Sam’s professionalism and attention to detail made the handover a smooth and enjoyable process. We look forward to welcoming you back to Poole Audi in the future!
Kind regards,
Eugenia - Poole Audi
Very friendly and knowledgeable people
Very friendly and knowledgeable people. I dealt with one salesperson throughout the process of buying my new car which meant it was a seamless and enjoyable experience
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello RB,
Thank you for sharing your experience. We're delighted to hear that working with a single salesperson made the process seamless and enjoyable for you. Your kind words about our friendly and knowledgeable team mean a lot. Enjoy your new Audi!
Kind reragds,
Eugenia - Poole Audi
Brilliant service from start to finish.
Brilliant service from start to finish.
Very knowledgeable and people who listen to their customers.
13. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Emma,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had brilliant service with us from start to finish and that our team were able to assist you during your visit. We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
A good experience…
Poole Audio did everything they said they would do. Laura Pennington was very helpful in dealing with the sale and responding to all queries.
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Good afternoon,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that Laura was very helpful throughout the purchasing process of your new Audi. I will be sure to pass your kind comments on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Inadequate checks and service
A7 purchased 2 years old. Within 36 hours it required a litre of oil. Minimal attempts to apologise by Poole Audi. No attempt to offer me recompense.
Three weeks later Poole Audi informed me the new clutch fitted required further new parts to be fitted - in Poole. Minimal explanations - little attempt to offset inconvenience to me and 300 miles on the clock. Purchase Process - Delays in responding to my emails and difficulty in contacting my salesperson. Who also asked my former occupation on two occasions. Intrusive. Delay in car being ready for collection. It's an excellent car. Hopefully nothing else will go wrong with it.
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Dear Richard,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. One of our Sales Managers will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
Outstanding
Incredibly happy with the service received from Audi Poole.I purchased a beautiful A4 S line Estate ,I’d like to thank Hayley for being incredible throughout the entire process, friendly knowledgeable - truly professional. Her customer service was next level! The attention to detail Audi provide when buying a car from them is truly outstanding. I am so pleased with my car,and gift wrapping it on the day of collection was a surprise and such a nice touch, made me smile a lot ! All in all fantastic service and fantastic experience -I cannot praise them enough .
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Charlotte,
Thank you for your fantastic review. We're thrilled to hear how happy you are with your Audi A4 S line Estate and the exceptional service Hayley provided. Her professionalism and friendliness truly shine, and it's great to know the attention to detail and special touches made your experience even more memorable. Enjoy your new Audi, and we look forward to welcoming you back at Poole Audi in the future!
Kind regards,
Eugenia - Poole Audi
New car
This is the 2nd car iv bought from Poole Audi
Always had 5star service
All my questions answered swiftly
A big thank you to Daniel for making the purchase of my a3 run smoothly
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Richard,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had another positive experience with us here at Poole Audi and that our team were able to help you find the perfect Audi A3. I will pass your kind words on to Daniel and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
New car is really nice……5star…… but…
New car is really nice……5star…… but they lose a star at Audi Poole because they keep you waiting so long…..it’s like they think they are the only ones with stuff to do…..waits of 20 to 30 mins when picking up or dropping off car.
They lose another star because of the ridiculous price of Audi accessories….£160 for a rubber boot mat !! £450 for an Audi dashcam when the best buy in Which is a little over £100!!!!
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Dear Adrian,
Thank you for taking the time to leave us a review and provide us with important feedback, we are sorry to hear that you have not had the experience you deserve at Poole Audi.
We take all feedback seriously and would like to address your concerns regarding waiting times in more detail. Please don’t hesitate to get in touch with us directly at https://www.pooleaudi.co.uk/contact or by calling us on 01202 775050. We value your insights and are keen to ensure we improve where needed.
Regarding the pricing of accessories, we understand your concerns and regret any confusion. As accessory pricing is set by Audi UK, we are unable to influence it locally. However, we apologise if this was not clearly explained during your visit.
Kind Regards,
Eugenia – Poole Audi
New car
We had seen the vehicle my wife wanted online at Poole Audi, we rang them to put a deposit down as we were away at the time and don’t even live near Poole, but it was the right vehicle. From the initial call to collecting the vehicle, and the follow,up communication, everything was perfect. Our salesman was Cameron who couldn’t do enough for us.
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Trevor,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that Cameron was able to help you find your perfect Audi. It's great that he was able to support you throughout the purchase and handover of the vehicle and also check that your were happy after driving away. We hope you are enjoying your new Audi and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Customer care
I was well looking after and the service from all the staff was great and very knowledgeable. The purchase was easy and efficient.
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Toman,
We really appreciate you taking the time to leave us a review. It's fantastic to hear you had a 5-star experience with us here at Poole Audi and that our team were able to look after you during your visit. We are so pleased that we could help you find the perfect Audi and that the process was made easy for you. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Great experience …
Great experience and more so a great car.
It’s the little touches .
The unveiling of the car in a dedicated area. A bottle of wine etc it just made it a memorable experience/day.
26. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Joe,
Thank you for sharing your experience. We're delighted to hear that the personal touches made your car collection memorable. Enjoy every moment with your new Audi, and we look forward to seeing you again at Poole Audi!
Kind regards,
Eugenia - Poole Audi
Great car buying experience from start…
Great car buying experience from start to finish.
Thanks to Daniel and the team at Poole Audi
26. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello MrsY,
Thank you for your feedback. We’re thrilled to hear Daniel and the team provided a great experience. We look forward to welcoming you back to Poole Audi!
Kind regards,
Eugenia - Poole Audi
Great service from Hayley Keeping
Hayley Keeping dealt with the purchase of my A3. Everything was straightforward. Hayley was responsive and helpful at all stages. Overall I had a great experience and would buy from Poole again. Aftercare has also been good.
26. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Stephen,
Thank you for sharing your experience. We're thrilled that Hayley provided such responsive and helpful service, making your Audi A3 purchase a smooth one. It’s great to hear our aftercare has met your expectations as well. We look forward to welcoming you back to Poole Audi in the future!
Kind regards,
Eugenia- Poole Audi
Excellent service from Daniel Waddell…
Excellent service from Daniel Waddell which made the p/ex and new purchase easy
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Ted,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had excellent service with us here at Poole Audi and that Daniel was able to assist you with the part exchange of your vehicle. I will pass your kind words on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Great experience and the car was nicely…
Great experience and the car was nicely presented as a gift wrapped present at the end. Nice touch, as was the bottle of wine too! Great work by the Audi salesman, Jordan Field. He was really knowledgable and very helpful. Thanks so much Jordan
21. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poole Audi
Hello Phil,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a great experience with us here at Poole Audi and that the handover of your new Audi was made special for you. I will pass your kind words on to Jordan and the rest of the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
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