Poole Alcock Solicitors Arvostelua 

No empathy, no transparency despite website claims.
Then expect you to pay a solicitor just to find out how much it would cost to speak to a solicitor. Embarrassing and unprofessional

Elinor and her team were excellent. Incredibly efficient & made things very straightforward.

From the first phone-call to the end i was treated well! Would recommend to anyone especially if you’re quite anxious regarding any legal matters - They are there to support you!

Money before even scoping the request!
I called their offices to enquire about a legal matter. I wanted to understand whether my issue is something they can support with, what the route will be and associated costs. Before I could even articulate what I require, I was informed that the hourly fee is GBP 400 or so, and was asked if I would like to book in. I mean, book in and pay for what? To only be told if they can help in that area of law? Pretty pathetic and sales pushy. Not an issue with paying for a consultation, but to be expected to pay to only find out if they can support with my legal matter is a little out of order and money desperate. Would not be calling them again for sure.

I emailed the company just to ask how to book my next appointment with a solicitor as they had not made the process clear. I was then Charged for that email which simply read 'How do I arrange another call with you?' That cost me £37.50!!!

Then when someone called me to arrange an appointment that 20 second call also cost me £37.50. I have no problem paying for solicitors time but not for admin! I rang to complain and was told its in the contract. They would speak to a manager and come back to me but nothing happened. i basically have a £1000 bill for a 30 minute phone call, Rip off!

It's worrying that this solicitors is rated number 1 in Teesside.
They can't get the basics right, like getting back to you with an appointment.
The enquiries team were very unhelpful and one girl hung up on me!
I was eventually given a telephone appointment and they didn't call.

I was going through a voluntary redundancy claim. I had some helpful and professional advice, the whole matter was delt with quickly, efficiently and painlessly.
And I would have no hesitation in recommending them.

I need advice on divorce and thought they offered a free initial call but after 5 minutes of them calling me they said they can't help me as their fees are £450 an hour. They asked about my income and savings and made the assumption I am too poor. All in the first 5 minutes. Talk about made to feel stupid and irrelevent....

Called several times to local and head office and was told that I have spoken to the wrong person though I'd explained the reason for the call and then made to feel like it was my fault.
Awful service would not recommend them for any services.

We contacted Poole Alcock online to arrange the advertised free divorce consultation.
We missed the initial callback and returned the call a few minutes later. We asked to speak with Faith, who called us originally, but she was unavailable. We explained the situation to the lady who answered and she said that they're not taking on any further legal aid cases.
We explained that we're not legal aid and just needed to book the advertised initial consultation and then a plan to move forwards. She raised the legal aid point again and we made clear that we weren't looking for legal aid.
We eventually ended the call frustrated and a little confused.
We checked the Poole Alcock website and it is very clear about the free consultation.
We emailed back to arrange another call and 2 weeks later, still nothing. We followed up again by email and have heard nothing back.
We think we're being blocked by the lady that we spoke to.
At a difficult time, we needed help, but got nothing. This is not the standard of service expected given the online reviews. How disappointing.

Update 15th August
I always find it really interesting when there is no response from the company to a bad review. Tells me everything I need to know.
These guys are cowboys.

Update 20th September
Just thought I’d add that no attempt has been made by Poole Alcock to get in touch or understand what happened.
Do not use these people - there are so many other better solicitors that care about their clients.

Poole Alcock handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.

I paid a premium for this firm based on positive reviews, but my experience was nothing short of awful. They repeatedly lost important documents that we had emailed, some as many as four times, despite acknowledging other parts of the same emails. Each time they asked us to resend something, there would be a delay of weeks before they responded again, meaning it could take months for them to finally process a single document.

They frequently forgot what they had or hadn’t seen, misread key figures, and claimed they couldn't proceed because of missing items - the very documents we had already sent.

Their disorganisation and slow responses led to serious delays in the purchase process. The sellers became frustrated and repeatedly threatened to pull out, which severely weakened our negotiating position after the survey. This may have cost us thousands. On top of that, the delays meant we were stuck paying rent for additional months - again, costing us thousands more.

I very nearly lost the house because of their errors and communication failures. This process caused extreme stress and financial loss. I would strongly advise others to look elsewhere, paying extra for this level of service was a huge mistake.

Great service from Poole Alcock, efficient, professional and attentive with good, clear advice. No hesitation in recommending

The communication was first rate, fast and efficient. Very easy to speak with and I would recommend the company to assist with any employment matters. Very satisfied, thank you.

Very professional service and clear advice. Calls or emails were always responded to in a timely manner and tasks were completed as stated, unlike solicitor acting for other party. I would recommend and use again.

Excellent help and advice, very professional

Do not use them! Awful service. They do not reply to emails or phone calls. We were left totally in the dark. Took them more than 5+ months to complete a simple buy to let transaction that was an empty no chain property! Managed to get compensation from them for the delays caused!

Avoid this practice with a barge pole. Before I hardly had time to introduce my self when the receptionist went for me like a rottweiler. She launched immediately into a tirade, a rant about how many hundreds of thousands of pounds they would charge me the minute I signed on the dotted line. She was not interested in me or my issue, just about how much money the could extract from me. AVOID AVOID AVOID

Professional and efficient. Explained options in a clear way and provided necessary support

Very prompt response from Amber at Poole Alcock. She fully explained the process and explained what the next steps would involve. These steps were then carried out to the letter in a Professional, courteous and timely manner by Elinor and Kellie.
Excellent experience. Thanks All !

Terrific introduction to Poole Alcock from Eve Bright. Left a message on their website, and they called within 5 minutes. Knowledgable, helpful and informative. Great start to the process!