An endless subscription I never ordered
Tried the service in 2018 but cancelled immediately as they did not show the series I was interested in.
So far so good, subscription was cancelled by them.
Suddenly they start charging me subscriptions as from september 2023, without me ever taking a subscription, not even being on their website at all (had forgotten all about them, as a matter of fact).
Took a hell of a lot emails, but in december 2023, they paid back all wrongly deducted amounts. And they promised three times the subscription (I didn’t took) was cancelled and I was assured my account was blocked and no further charges would be deducted.
But, alas, as from January, they have been deducted subscription charges monthly again.
So right now, writing endless emails again. They promised and assured me all was cancelled on 19/03/24 … only to charge again on 20/03/24 …
Received no refunds at all since January, even though they promised again and again. They keep on assuring all is ok, but they don’t provide any further details nor assistance, let alone pay back what they stole.
They don’t take the effort to really look into the problem and solve it.
Highly unprofessional behaviour.
One advice: don’t take a subscription. Ever.
20. maaliskuuta 2024
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