This is my go-to company when I buy gifts and decorate my home. Initially bought just the photobooks and loved how awesome the quality is that I had to get the framed prints, calendars, money packets,... Näytä lisää
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It's great and easy to follow. I myself is technologically challenged but one way or another, I am able to follow the instructions given by your specialists. I would like to commend your staff who are... Näytä lisää
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I've completed about 6-8 photobooks since Nov2020 so that I can document my kids' growing up years. It was tedious work doing a photobook but i must say the web editor helped to make things much easie... Näytä lisää
Yritys on vastannut
Good online & mobile platform for printing photo. Easy access and quick photo editing. Paper quality also affordable and come with good price with good quality. Huge promotion and deal also good and q... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Photobook Malaysia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Malaysia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Yhteystiedot
7, Jalan TP 2, Sime UEP Industrial Park, , 47600 , Subang Jaya, Selangor, Malesia
- 03 9212 8535
- support-my@photobookworldwide.com
- www.photobook.com.my
4,4
Erinomainen
134 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I love the product
I love the product. Everything is great from the print quality to the packaging. Will definitely buy again
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Thank you so much for your kind feedback, and very sorry for the late acknowledgement. We're thrilled to hear you loved the product, from the print quality to the packaging. We truly appreciate your support and look forward to serving you again! ~Sam
A perfect way to remember our loved ones
I have lived in the Scandinavia permanently for almost 40 years. For many years now I don't visit my relatives in Malaysia even though we are in almost daily contact through the social media. I feel that by giving them a gift from time to time would show that I still care for them. Photobook Malaysia has provided the best way for me to do just that. I have been using Photobook Malaysia since 2017 to send personalized photocalendars to relatives. My lastest project was a photobook of the wedding of nephew. What makes my experience with Photobook Malaysia even more pleasant is their prompt and friendly personal service. In two separate occasions, I had to make a change of the delivery addresses. My e-mail requests were attended to very quickly and correctly. I'm their customer for life. Many many thanks to them for helping me maintain the bond with my families from afar.
20. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Thank you so much for sharing your heartwarming experience with us. We’re truly honored to play a small part in helping you stay connected with your loved ones across the distance. Your thoughtful gesture of sending personalized gifts is beautiful, and we’re delighted that our service has been able to meet your expectations since 2017.
It’s wonderful to hear that our team could assist you promptly with the delivery changes—ensuring a smooth experience is always our priority. Thank you for your trust and continued support. We’re so happy to have you as part of the Photobook Malaysia family. Here’s to many more projects that keep your precious memories alive! ~Sam
Easy to use photo printing platform
I have made and purchased photo albums and printed photos from Photobook for the last couple of years. The app is easy to use, user-friendly, and always offers promos and discounts. Highly recommended for all.
29. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Shahnon! Thank you for your continued support and for recommending us to others. We hope that in the future we’ll be able to provide a similarly excellent experience. We look forward to your orders again soon.
Price & Promotion
Good online & mobile platform for printing photo. Easy access and quick photo editing. Paper quality also affordable and come with good price with good quality. Huge promotion and deal also good and quite superb
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Muhammad! Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.
My feel good remedy
I always feel good when I completed a project with Photobook. It could be a photobook project, a decor or a gift. Photobooking is my way of de-stressing as it’s very easy to do & the product quality is similar to a Coffee Table Book when you select Hardcover Perfect Binding Finished. I love their choices of gift ideas & wall decor too. As an active traveler & not so much a social media friendly person, Photobooking is my way of preserving the memories I made while traveling around the world. I highly encourage people to immortalize their memories in Photobooking & my choice of service provider would be Photobook Malaysia.
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Thank you so much for your wonderful feedback! We're delighted to hear that Photobooking has become a meaningful way for you to de-stress and preserve your travel memories. It’s inspiring to know that our products—from photobooks to wall décor and gifts—help bring your experiences to life.
Wishing you many more adventures and beautiful projects ahead!
~Sam
Purchased a puzzle with an image print
Purchased a puzzle with an image print, and selected 16 x 12.
In the details prior to purchasing 41 x 30 cm was written as dimensions on their page.
We received the puzzle and it is 41.6 cm so it doesn’t fit any frame,
Asked for a refund or a new puzzle, but Photobook refused they made any mistake.
18. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Tacacee Susu. Sorry to hear about the recent experience you encountered with us. We have checked our system & unfortunately, we are unable to locate your account using the details available on this platform. Kindly send us an email (provide recent ticket ID) or connect to us via chat thru our page - https://www.photobook.com.my/support/contact and we'll be ready to assist you. Thanks!
Variety of product can choose
Variety of product can choose, fast delivery
2. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Zulani! Thank you for taking the time to leave such a great review about our Photobook product. We look forward to your orders again soon.
Book i received was great and super nice
8. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Kamal Cupin, thank you for giving us a 4-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again soon.
The product received in good condition
The product received in good condition. Very good quality. Will repeat order next time.
11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Alia! Thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
So convenient and quality is superb!
4. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Joanna, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Amazing & Unique
Amazing and unique product where can capture and print out the precious moment with the beloved. Variety of choices for user to pick their preferable product.
10. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Ocean TY, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Ordered a desktop plaque and was…
Ordered a desktop plaque and was shocked by the finished product. The quality was abysmal (very yellowish tinge - far different from the actual order), the plaque itself is bent and chipped at two corners. How this plaque passed Photobook's QC is beyond me. I would be extremely embarrassed to send this product out to a paying customer. Order 9432555.
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Gordon, we apologize for the quality of the desktop plaque you received. We have already responded to your email and the replacement order is already in production. Please check our email thread with Ticket No:689043558183 for the details. Thank you.
Kids fun books have cute designs
Kids fun books have cute designs. I gave it to my niece. Delivered after 5 days. So nicee
7. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Corie, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Good quality
Good quality, received in 10 days! Super satisfying! Highly recommended!
8. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Janesse, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Super fast delivery!
Bought Christmas gifts for friends and family without letting the team know and received them in perfect condition within 3 days; great job!
17. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi WJ, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
8 projects,$250, and a month of work and no free shipping!!
Just a few words of warning:1- I converted 8 projects from mobile to desktop over a span of a month because their systems don’t talk!! So be careful to use only a desktop!
2- if you see basic options for layouts, and a non user friendly application with minimal configuration choices then reach their support centre as certain browsers and devices limit functionality on the website. 3-read the fine print when adding vouchers to products as the voucher needs to exactly match the product to be applicable otherwise you will be redoing the project
you have to make sure the vouchers exactly. This build was honestly very time consuming and I had a terrible overall experience on the platform because I didn’t have all the functionality. I have been scrapbooking for 13 years online and this was the worst experience I had ever had until I called the call centre and spoke to Kevin. He spent several hours to get my projects over the finish line and did his best to try to get them out for Mother’s Day. His customer service and helpful attitude were top notch. I was very angry that I had spent nearly $250 in vouchers at photobook and many more hours building the projects to find that none of them were eligible for free shipping. Again read the fine print in the voucher purchase so you don’t feel scammed by the time you get to the checkout! They were inflexible in offering free or reduced costs for shipping. Overall I would have walked away as a VERY disappointed, disgruntled user if it weren’t for Kevin walking me off the ledge and identifying the issues I was having with platform. The customer support was the best I have ever received.
10. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Michelle, we are sorry to hear about your experience. Our mobile app and website platforms are different. The prepaid vouchers can only be used on the website. Hence, we also have codes applicable on mobile app. Moreover, you are entitled for free shipping upon spending a qualifying amount on our products. Please refer here - https://www.photobookcanada.com/guarantee
For the same category of products, our online platform also offers a discounted shipping fee. To avail of this, check out the projects all together in one cart. For any other inquiries, feel free to reach out to us through live chat or email. Thank you
Great company culture with great…
Great company culture with great products and service as well.
17. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Gamz Rs, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
The first time I ordered my photo book…
The first time I ordered my photo book was great, quality and on time delivery but I am having issues ordering my second photobook because of constant redirecting to editor to insist the cover material that I didn't want. And it frustrates me a lot because my client is getting frustrated as well and it impacts my business. Until now it won't allow me to place my order. That makes me ended up in other company.
18. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Mark Angelo, we apologize that you're having issues ordering your project. Please allow us to help you by providing your project details, registered email address and screenshot of the error message encountered through our live chat icon in the Photobook Malaysia website (https://www.photobook.com.my/). Thank you.
Very disappointed;
Very disappointed;
Ordered photoprints for their covid-19 "vaccination reward" on 9th Feb 2022 but still haven't received it.
Multiple complaints have been emailed but they keep on saying the order is in production, whereby when checked the order hasn't been printed at all, even at the time of writing this.
Previous orders with them were good and on scheduled, but now this experience has made a truly negative and a very bad view of photobook for me.
10. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Reza, we apologize for the delay of your order. Our production facility was severely impacted by the flood happened as per our CEO's email and lost significant production capacity. We are slowly picking up and all process are done manually, however, we assure that all pending orders will be shipped out anytime soon.
Please do note as well that the updates of your order status on App and the website may not be accurate for now on various stages such as printed and shipped due to the manual processes involved, but rest assured that a separate email with the tracking details will be sent to your email once your order is shipped.
We seek for your kind understanding and would like to appeal to you as our loyal customer to bear with us during this period as this is not the typical service we wish to render to all our customers and we appreciate your patience towards this matter. Thank you.
Photobook never came
First of all: Never use this site! I ordered december 14 and today the February 24 I have still not received anything. I have written countless emails and got standard copy paste-machine answers back. It does not matter any of the excuses they have, over a month is way too long and extremely disrespectful when they already redrawing my money. I see this as a plain stealing. If I some day, maybe in a year, get my photobook, I am worried that the quality is very bad. I just lost 80,33 euro and spend lost of time worrying about it. This is not how you treat customers. Shame on you, taking peoples money.
Also, I asked to get a refund but got no reply.
On the website it has been said for a MONTH that it has been printed. So why are they not sending it? I dont't believe it has been printed yet!
24. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Photobook Malaysia
Hi Sofie, we apologize for the delayed delivery of your order. Our production facility was severely impacted by the flood happened as per our CEO's email and lost significant production capacity. We are slowly picking up and all process are done manually, however, we assure that all pending orders will be shipped out anytime soon.
Please do note as well that the updates of your order status on App and the website may not be accurate for now on various stages such as printed and shipped due to the manual processes involved, but rest assured that a separate email with the tracking details will be sent to your email once your order is shipped.
We seek for your kind understanding and would like to appeal to you as our loyal customer to bear with us during this period as this is not the typical service we wish to render to all our customers and we appreciate your patience towards this matter. Thank you.
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