PHOENIX WAY CAR DEALERSHIP LIMITED Arvostelua 

Perfect service, nothing pushed on you and super quick. Once depositing and with finance involved, was driving my new car 4 days later.

Purchased an audi a1 and i have been very happy with my purchased overall. Would recommend

Fantastic service from Shabir, dealt with a professional manner. Would recommend as they have a good selection of cars and great customer service. Very advisable and knowledge.

Fantastic experience with the guys here, nervous buyer as have been sold sub par cars before. All staff were helpful and polite, car is lovely and valeted before collection. Clear communication throughout the process and very accommodating to my needs and schedule. Would buy here again.

I bought my mother-in-law a nice 1993 Opel Astra. Not that I love my mother-in-law much, but the farther away she is, the better. I've been looking all over for this classic. I visited dozens of car dealerships, talked to a lot of sellers, and even participated a little in auctions. And finally I found it here. Red, rusty, no ABS, no airbags. I had to replace the seats, they were too comfortable. The car was fully serviced and ready for transportation. All documents were processed quickly and in due time.

I was going to buy a car from here, not pushy and began as a pleasant experience. I decided to pay a deposit but said I would get my local garage to carry out an MOT. I was quite specific about this. Salesman said he could have the car ready by Tuesday, I said I would collect Wednesday morning. They even offered to send someone to pick me from the station and advised me to get the insurance myself as otherwise it would be extra cost. Tuesday arrives, I get a notification saying the vehicle had passed the MOT. Strange I thought, I told them not to MOT it. But I was glad it passed and with NO ADVISORIES. What's not to like about that right? Wrong. Wednesday morning comes, I've booked annual leave, jumped on a tram then a train. My insurance had been sorted the day before, I didn't get a call to say otherwise from the dealership. On my way I decided to call to let them know I was on the way. No answer on office phone, no answer on salesmans mobile. I tried again and again then left a voicemail saying I was on the way. I arrived at the station, got a cab. Got to the showroom, car is jacked up in showroom. Salesman looking rather shocked to see me asked in a condescending way if I had called last night to check it was ready, I said no, I called several times this morning and left a message on your mobile. Salesman checks phone and says he doesn't have any missed calls. He then informs me the car won't be ready for a while as the brakes and sensor needs repairing. I said but it passed its MOT, he said yes but it needs brakes and sensor. He did offer to have the car delivered. I said i'd let him know then I left. I decided to email to have a record of the following. I explained I no longer wanted this car as it was shown as passing it's MOT but was jacked up awaiting repairs. I then explained that I was not called and advised of this or that it wasn't ready. I also mentioned my request not to have them carry out the MOT. The salesman responded telling me that the garage had agreed to pass the vehicle on the basis they make the repairs. Illegal. Then said it wasn't a valid reason not to push ahead with the sale.

I was later informed that it wasn't just brakes and a sensor but mud guards and wheel arch, none of these were shown as advisories so I wonder how many more issues the car had.

I requested the deposit back, I was then further insulted by being told that I had just changed my mind after making a hurried decision to buy it. I pointed out that I had taken the day off work, paid for insurance and travel costs to arrive as agreed on the Wednesday.

Eventually they agreed to accept my generous offer to refund me £400 of £499 deposit. I requested a copy of that MOT certificate during the above email exchange but all I got was two receipts for brakes and sensor.

I would advise anyone to check, double check and check again if you are going to buy a car from here. Don't give them a penny until you are satisfied with what you are buying. MOT it at your local garage when you buy it and make sure you have everything in writing.

RESPONSE TO YOUR RESPONSE

thank you for clarifying. I could upload the email stating that the garage had agreed to pass the vehicle on the basis that these works were carried out....

Also I don't see why you would need socket wrench bolts surrounding the car to just "pop" the split side skirting back in as suggested on the day of placing the deposit.

All is forgiven though. I do hope this matter has sought to improve your business as I wouldn't wish anyone to buy a car from you that could leave them out of pocket. Especially in such cost of living crisis times as these.

I bought a Peugeot 15 plate from this dealership. At first, they asked us to come and pick it up and on getting there, the car wasn't ready as there was a fault with the silencer. It took about 4 weeks to get it fixed and it was delivered in April. Just 4 days after delivery, I discovered that the engine will stop and jerked, showing me to repair the engine on the dashboard. I called the dealer to complain and they asked me to take it to a local garage for a check and repair estimation. I did exactly and I was told that the engine oil is dried. I bought another engine oil and it was OK. Just few days after, the same issue happened and I called the dealer again. Mind you, they are poor at customer service. Please avoid if you can. I was told to take it back for proper diagnostic and the local garage told me that the engine is bad. So, within 1 month of purchase, I used over 10 liters of engine oil.

The dealer came to collect the car and repair it, since then, they have been avoiding my calls, not responding to emails and have refused to repair my car or return it. They have zero customer service and after sale support.

The car I bought is still running beautifully after 3 months and after driving it for about 4,000 miles. I am very happy with it. The price was reasonable and I got a good trade-in price for my old Toyota. I did get an AA report...plus also did my own internet checks too. Most of the defects identified in the inspection report had been rectified as agreed. However, one fault was not rectifed and I only discovered it after driving the car home. Communication can be improved as my messages were not always responded to promptly. The car was not ready when I arrived so I had to wait. Finally, yes, I will buy another car from them provided the price is good, but I would first get the car inspected and check carefully that all agreed work has been done before paying for it (I paid part of the price with my credit card as this gives me protection).

Lol some joke ting
No spare key
Coolant issues once I got back to London
Over charged me for road tax
Lied about V5
The cars still not in my name
Avoid calls

I purchased a 2011 Jaguar XJL from PWC in March after coming to view and test drive the car. Shabir was very courteous and stayed open late for me to get to the dealership and test drive the car. He was also very patient when I had card issues when trying to pay. However, there were some things I pointed out after the test drive and then very soon after I got the car home that I wanted addressed under warranty, including items that failed on MOT (Harwoods Jaguar quoted over £2000 to repair).

Getting hold of anyone at PWC is beyond difficult once you have driven off the forecourt. When I finally did get hold of someone and made arrangements to return the car to have these points addressed, I took it back to them where it stayed for 3 weeks. Throughout which I received no updates at all and was struggling to get hold of them again. I have phone records that show some days I called over 10 times on a variety of numbers and couldn't get hold of anyone, voicemail wasn't possible as the mailbox was full and emails get ignored.

Nearing the end of the 3 week period I resorted to threatening to report my car stolen as I didn't actually know where it was and hadn't received any updates from the dealership. As if by magic, this prompted a response - I was told the garage hadn't started working on the car immediately as they were doing it around other jobs (unacceptable) - I wasn't provided a courtesy car and had no other means of travel and the dealership is a 110 mile round trip for me.

I wasn't told when the car would be completed or when I could collect it and was actually asked to repeat again (after 3 weeks) what needed doing on the car, setting alarm bells ringing that nothing had been done.

In the end I took a train and taxi from London to the dealership unannounced to demand my car be returned as needed it for a work trip. I was told there was some things that weren't able to be resolved (as it happens, only 1 of the 8 or so issues raised had been fixed). I waited at the dealership for over an hour for the car to be returned from their mechanics.
When I received the car, there was an iPhone charger in the centre console and an unknown iPhone connected to the sound system which was not there. The fuel was almost on empty after being dropped off by me with half a tank and the front main speaker is now blown out - all things that suggest to me that my car was in fact being used for the 3 weeks by someone for their pleasure as opposed to being worked on and repaired for me, the paying customer.

I have only just received the logbook, 14 weeks after buying the car - which was beginning to worry me too.

I'm still struggling to get a response from the dealership. Be prepared for terrible, near non-existent aftercare.

Following a quick test drive where there was no problem we purchased the Ecosport and drive it home, the 1hr 30mins drive home was straight forward and so only heard the noise once we were close to home! I reported the thumping noise on the front passenger side as soon as I could and was told to take it to a garage to get a diagnosis and estimate, which I did. The garage found that the front wheel had a large dent on the inside of it and the tyre had two large bulges in it! I then changed the tyre which still did not solve the noise.
Getting a response from Phoenix way was getting harder and harder so to contact them I used different numbers as they wouldn’t answer to my one!
The car went back and forth between us for two months until I’d had enough and asked for a refund as the car was not fit for purpose as we did not know that it was safe due to not knowing the problem, happy ending for me as I got my refund……..moral of the story is if you have a problem with Phoenix car sales the best solution is to go back to sort it! phone calls will not resolve the problem, you have to be very persistent!! This is a heads up to all of you that go to them for a bargain!
Oh and just so you know the car I returned is currently back up for sale for £1000 more than I bought it for………advertised as in a sale! 😳🙄😂

Miselling of car with finance already on it! Scammers. AVOID. Deposit was paid, then son did an additional check to find the car had finance taken out the day before! What a cheek. Finance company advised outstanding credit and car should NEVER be sold for fear of repossession. Now refusing calls/emails to return the deposit.

EDIT: 11/08/2023 - your response says you have returned the deposit. That is not the case. We still have not received any money back from you. Kindly send proof on the emails/texts you have received.

Recently bought car from this dealer. I would say better customer service. Overall very good experience.

PLEASE PLEASE AVOID!!!
I only wish I’d never brought a car form Phoenix car way.
Never received my warranty (even though I’ve asked every other day)
Had engine problems within 2 weeks of buying the car and keep getting fobbed off.
CONMAN.

Bought a C Class mercedes as seen on Auto Trader. Due to distance i could not view. Finance arranged and when i went to collect the car i had to meet the salesman at their office as their showroom was being built. Did all paperwork etc and then waited for almost an hour as car was being serviced and MOT'd. Finally went to fetch car which was being washed as we got there. On face value car looked perfect so once finally washed i grabbed keys and set off home. A week later i washed the car and then notice a few irregularities with the bodywork at the front. Turns out this car had been in an accident before. Tried to reject vehicle but no was the answer. It seems they are happy to sell cars that are damaged and had cowboy repairs done but not tell a customer about it. I would advise that you make sure you check any car over VERY CAREFULLY before accepting it. Lesson learned and hopefully no one else gets caught out. Would however difinately NOT recommend them to anyone.

Where to start? Typical car dealership. Went to view the car first, left a deposit and came back the next weekend to purchase. As usual, they do not care about you once they have the deposit. Was waiting 20 minutes on my collection day (despite having agreed a time) to be greeted, sat in their car park with no clue what to do. When I was eventually greeted, the salesman was quite rude and very unknowledgeable (knew nothing about my situation, the deal, or even the car). After buying this expensive BMW, I sat in the car and he popped his head in the window saying "from my side, we're done" and then pissed off. Truly woeful customer service and I only persevered and bought the car because it was a good deal. 99% of my mind was telling me to walk out... The owner is pretty sound (Shabir) but even he made up a false service invoice just to try and satisfy me... Overall, I would avoid using this garage again, mainly because of the second visit.

I brought an £8000 car from this dealership. Shabir the sales guy was lovely when I first spoke to him, as soon as I had purchased the car all customer service went out the window. Faulty hand break on the car which wouldnt hold on my hill that I had to get repaired. Paid £300 for a ‘1 year extended warranty’ which was apparently with a 3rd party company, no documents received for this, total BS just a way of them getting an extra £300. Said they would send me the documents but didn’t. After harassing them I made them give me back the £300 which they eventually did. They don’t give a s*** about you after you buy the car. Wouldn’t recommend at all

Once you've bought your car you are on your own. Zero after sales service. Avoid at all costs.

I spent £15,000 on a 15 plate Mercedes Benz C Class which I bought at this dealership, with 3 months warranty. The car was checked and inspected by myself and everything seemed perfect including the paperwork.
Until 6 days later I started to hear a squeaking sound. I thought it must be nothing just me being paranoid as it’s a new car. I got it checked at three different garages just to make sure and it was the ball joint which was completely knackered. (The noise went worse the more days I drove)
The arm and ball joint needed to be replaced with the bushes which came to a whopping £310. Further to this the garage checked the rest of the car and showed me the underneath, both front tires were completely bold from the inside and the tracking was completely off. The front brake pads had 1mm left so I had to change them as well!! I then had to go to National to do the tracking but they insisted there is no point unless you change the front two tires. So that was another £240. Which = £550.

During all this I called the garage multiple times to access my warranty but I didn’t get any straight answers. The option I were given was to ‘go to London’ which is 4 hours away from me so they can repair it themselves from their own mechanic. They knew I would never do that as it is time consuming and would have damaged the car even more!!
The warranty company they are under does not even have a phone number you can ring and any garage you go to will not take part with the 3rd party warranty which they have so that was completely useless.
The owner kept saying the car is perfect and the garages are making it up and I’m being over charged when I took it to three different garages and the one who fixed it was actually my dads friend.
The owner did not offer to cover me to pay for any parts even though the car was bought within 2 weeks from them.
The owner did not give any discounted price on the vehicle which was at 15k even though I travelled so far to retrieve it.
I would definitely not recommend this place, I have been ripped off. I do not know what else will need fixing but I assure you they will not care once you’ve left.

Don't make the same mistake I have. Trying to get a good deal or a cheap deal is the question you must ask yourself. If you want peace of mind , don't deal with this dealership. They don't call you back or offer any sort of back up service. Once the deal is done they simply ignore you until you give up trying. After spending over £6,000 with them they do not feel that it is of any importance to deal with their customer. Terrible Service, so sorry to write a review like this but I'm fed up of people not backing what they say.