I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... Näytä lisää
I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... Näytä lisää
I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.
Yhteystiedot
33 Cady Hill Boulevard, 12866, Saratoga Springs, Yhdysvallat
- contact@petswag.com
- www.petswag.com
2,5
Välttävä
282 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My bed was wonderful
My bed was wonderful. It took WAY to long to ship.
25. tammikuuta 2017
Oma-aloitteinen arvostelu
Great dog bed.
Well made and very comfortable, and very attractive too!
21. tammikuuta 2017
Oma-aloitteinen arvostelu
Terrible Company
I ordered a dog bed on December 30th and have still yet to receive it or any update from the company. I've emailed and called and can't get anyone to respond! Don't order from these people. If I don't hear from someone today I report this is fraud.
13. tammikuuta 2017
Oma-aloitteinen arvostelu
Great site/service
Ordered from PetSwag and my items shipped same-day and arrived 2 days later. Will be ordering more from them in the future
2. syyskuuta 2016
Oma-aloitteinen arvostelu
AVOID THIS SITE.
I ordered a collar from this site a couple of months ago in size S. When my collar arrived, I noticed that it was very obviously NOT the correct size. It was way too small. When I looked at the tag, I noticed someone had written in an "X" next to the "S" to mark it as XS. So they sent me the wrong size because the item wasn't properly labeled.
I emailed customer service to request an exchange. They said I would be receiving a return shipping label via email. I was to print it out and mail back the item and they would refund me. In the meantime, I could order the product again. Well 2 days went by and I never received a return label. I emailed them again and they emailed it to me within the hour.
I mailed the item back to them over 20 days ago and have yet to hear anything back from them regarding receiving the item and issuing my refund. I have emailed them and they have not responded. I'm starting to think I will never get my $50 back. Needless to say, I did not reorder the item and I will not order anything from here EVER. AVOID THIS SITE.
UPDATE: I was able to receive my refund, after emailing and calling several times without getting through to anyone. The representative said they just needed to finalize the payment, whatever that means. And why it took me calling and emailing to do that, I'm not sure. But as is typical with this company, after several days I have yet to see any correspondence from them regarding their reply (below) to this review. They replied to this review to look good, but have not actually followed up with me like they said they would. I'll believe it when it see it, PetSwag.
2. elokuuta 2016
Oma-aloitteinen arvostelu
Vastaus yritykseltä PetSwag
Hello Danielle,
We are reaching out to you to make sure that you have received our refund. Our records show that we were able to refund your item on 8/2/16. We are very sorry for the customer service experience you have been subjected too and wanted to let you know that we will be sending you a separate email with a gift code valued at $50 for your trouble. If you have any questions or need anything else from us, please let us know.
Hello Danielle,
Our main concern is that we have addressed your issues and that we are working towards your resolution together. Again we are very sorry for how things have turned out. Please understand, as a small company, we want to do our best to take responsibility for our actions and rectify any mistake with the best interests of our customers in mind. If there is anything else you need from us, please do not hesitate to ask. We cannot reiterate how important your service is to us and how sorry we are for not following through initially.
Excellent service
Easy to order and exchange a product. Great customer service!
1. kesäkuuta 2016
Oma-aloitteinen arvostelu
Rip Off
We ordered a Sleepypod safety harness from this site. The product just did not work. I'm not sure whether it was ill-designed or simply a bad fit, but even my engineer husband could not figure out how it was supposed to fit our dog. We returned it with the return label emailed to us. No response. I emailed customer service and was told because it was beyond 60 days of purchase (not receipt of product but purchase) they had to issue a return through a cashiers check. No problem. I was glad they issued a refund rather than credit, though I would have been happy with that too. Cashiers check never came. I have emailed and called multiple times, left messages. Nothing. Now I have no harness (didn't work anyway), no $63 and no credit we might have used for another product. Just nothing. I will never use this site again.
25. huhtikuuta 2016
Oma-aloitteinen arvostelu
Best dog bowl
Love my Doca wire dog bowl! It's very clean and modern, which is great. Plus, it doesn't move around like other dog dishes.
22. huhtikuuta 2016
Oma-aloitteinen arvostelu
Excellent company!
They were great! Everything arrived on time and in great condition and our dog LOVES his new bed. Would definitely recommend PetSwag!
13. huhtikuuta 2016
Oma-aloitteinen arvostelu
Great place!
Place is great for doggie goods. I loved everything. One thing I would have liked would have been for the sizes to match with a breed of dog to help with choosing what size I needed. But overall great website.
11. huhtikuuta 2016
Oma-aloitteinen arvostelu
Bought two items.
I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Customer Service isn't what I would expect. Need assistance.
Thank you,
Byron
9. huhtikuuta 2016
Oma-aloitteinen arvostelu
THE VIDEO MADE IT
Right product, on time delivery, easy to use web site, competitive price - but the GOLD was the video online that told me how to use it.
25. maaliskuuta 2016
Oma-aloitteinen arvostelu
Nice Product, Fast Shipping
Ordered a quality pet product that I could not find locally. Reasonably priced and shipped fast.
22. maaliskuuta 2016
Oma-aloitteinen arvostelu
Great service!
Prompt, courteous service with super-fast shipping.
21. maaliskuuta 2016
Oma-aloitteinen arvostelu
An all-around great experience!
Fantastic, user-friendly website; easy ordering; quick delivery; great products. Thanks for outfitting my puppy!
18. maaliskuuta 2016
Oma-aloitteinen arvostelu
LOVED THE PRODUCT
Loved the product, was very happy with the quality and it came fairly quickly thru the mail from the US. I'm in Canada.
11. maaliskuuta 2016
Oma-aloitteinen arvostelu
Terrific experience
Great selection, very good price and fast shipping. Helpful customer service.
11. maaliskuuta 2016
Oma-aloitteinen arvostelu
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