PetSafe® Brand Arvostelua 219

Excellent customer service. I was able to talk to a real live person. My situation is very non-standard. They worked with me to troubleshoot a solution. I am thrilled with how hard they work to solve the issue.

I wish I could give this a lower rating. I purchased a dog collar on the 22nd of October for nearly £100, and it is faulty and completely unusable. I have tried repeatedly to contact the company via email, Facebook, Instagram, and through their website, but I have been completely ignored. I am now out of pocket and left with a product that does not do what it claims to do. This level of customer service is extremely disappointing.

Collier anti-aboiement à pulsation ça marche pas après ça marche pas non plus elles ont vidé deux spray en une journée on se prévue dès le matin un spray vider l'après-midi et ça change pas leur aboiement

Some of the items we purchased didn't work as they should have, and we got an immediate refund. I was impressed with their customer service.

On the Petsafe big cat pet door with soft-closing flap, if you purchase one of these pay close attention to the instruction. The provided cutout template is incorrect, screws hole don’t align and is upside down. If you go by the template you will have a upside down hole in your door or wall. Luckily I caught it, othe than that we love it.

Ik had een product gekocht die niet helemaal naar behoren functioneerde. De klantenservice heeft direct meegedacht en alternatieven opgestuurd. Erg tevreden!

Ordered a replacement cat flap part 6 months ago, never arrived, in July they said they would investigate with delivery firm, and that was the last heard from them! Terrible company, chronic customer service, keep well clear!!

Mauvaise expérience j’ai acheter une litière électrique ma litière n’a même pas 1 ans et la litière nous lâcher le 17 novembre 2025 je les Apelle pour demander renseignement le monsieur me parle mal et me parle comme si j’étais un copain ne commander pas chez euh 399€ la litière pour qu’elle face même pas 1 ans a fuir

I bought the outlast pet fountain and it stopped working in a month. I contacted the email I was given by an American company I originally contacted as no details for UK anywhere! 2 weeks and still no response. Absolute waste of money & NO customer service!!

Der Support bei einem Problem mit einer Katzenklappe wurde durch die unkomplizierte Art und Weise der Mitarbeiterin S. Mehler gelöst. Die Zusendung der möglichen Fehlerquellenlösungen waren sehr hilfreich und konnten die Problematik lösen

Purchased replacement litter boxes and saw that it was out for delivery.
Used the tracking number and noticed the address looked odd on DHL. Not like what was in my confirmation email.
I could see on the tracking DHL were not able to deliver because they couldn’t find the address but petsafe were not updating them with the correct formatting for the address. I tried to contact petsafe to let them know but firstly finding contact details on the site feels deliberately unclear and secondly when I eventually found details they didn’t respond. Makes me think it was a scam.
It’s unfortunate because I purchased the litter box which did arrive.

Vi har købt Petsafe - Ecom Smartspin Automatisk Kattetoilet robot med App i juli md. selve kassen er for lille, for katten kan kun vende en vej for at kunne bruge det. Toilette stinker fordi der er katte tis over det hele og når toilettet skal rengøres så er dette også et forbandet svineri ( jeg må ikke skrive bandeord) og man har katte grus og tis på hænder, gulvet og vasken skal også rengøres efter følgende . Det er så ringe, at vi ikke engang vil give det væk. Vi køber et almindeligt manuelt katte toilet, og smider det andet ud.

I purchased a Field Trainer, and after only eight months of normal use, it stopped working. I contacted customer service to have the one-year warranty — clearly printed on the box — honored. The instructions inside specifically direct customers to contact the warranty department rather than returning the item to the store.

I provided proof of purchase, including the original box and a credit card receipt from Petco. Despite this, I was told to return to the store to obtain an original paper receipt. When I contacted Petco, they informed me that in-store purchase records can no longer be retrieved.

In the end, the company refused to honor its warranty, and the product quality has proven disappointing.

J'ai acheté il y a un mois une fontaine drinkwell reconditionnée chez zoomalia. La fontaine est tombée en panne moteur. J'ai contacté zoomalia qui m'a donné les coordonnées du constructeur pour demander échange ou remplacement de pièces. Après un échange difficile car la fontaine n'existait plus, petsafe m'a envoyé une nouvelle fontaine (plus chère que celle que j'ai acheté sur zoomalia). J'ai branché la nouvelle fontaine et pour l'instant elle semble bien fonctionner. Elle est neuve.

Cheaply made. Both screw retaining clips snapped when attaching the cat flap to the door. I had to take the entire thing apart, swap out the supplied screws for ones with bolts, which I then had to glue to the plastic backing and hope I could screw it all together without the bolts falling off. Entirely voided the warranty, and feel £70 the poorer. If I hadn't bought this flap to replace an older PetSafe version I would have gone for a different manufacturer. The only good things I can say about the flap are that it no longer makes a beep when my cat goes through it, and no longer needs plugging in to the mains for power. Seems smaller in diameter than my previous flap and a bit trickier for my (now elderly) cat to squeeze through than the previous version. Also disappointed that it didn't come with Batteries supplied, which added to my costs.

In ground fence system. Great for the first month then the collar starts to fall apart - won’t cover under warranty and a new one is more than half the cost of the original system. And this is a 9month old Mastiff that sleeps 14-18hrs most days and is attached to my hip while I work from home so he only wears the collar for 2x 1.5hr sessions a day when he’s outside with the kids.

The chargers provided are built to break, both the collar and remote have different charging ports.

I purchased an outlast 90 pet fountain. Within six months, the status light began blinking red. I opened the pump cover and discovered the pump motor and circuit board were corroded. I was told by customer service that the pump motor and circuit board are not sealed so it is possible for water or humidity to damage them. There are no replacement parts and I had to throw the whole thing away.

A catflap has two jobs - to let cats out when unlocked and keep them in when locked.

The PETSAFE catflap is an utter failure - our cat was able to break the plastic and escape.

Thank for nothing, PETSAFE. You should be embarrassed by the quality of your products.

I purchased a smart cat flap from amazon, just under a year ago, I had some functionality issues, so I contacted the customer care in Ireland, but never got a response. SO BAD!!!!