Petpawsrx Arvostelua 

DO NOT DEAL WITH THIS COMPANY. I ordered the meds 10 days ago and have been calling to get updates on the authorization of the meds. Been speaking with Jessica and Tracie and have been getting complete run around. They said they weren't getting response from my Vet and to try and call them to get an update. Called the Vet and they said they had already sent the authorization several times. Called Pet Paws Rx back to let them know it was sent and they said it wasn't and they would call Vet and call me back. Pet Paws RX never called me back once like they said they would several times. What good is a customer service number if they don't provide customer service. A customer should not have to do all the leg work only to be told by Pet Paws RX that prescription still hasn't been authorized, and the Vet said they sent it several times already. I called customer service today and had them cancel the order. Spoke to a lady named Tracie who said she would cancel it and she don't know when the credit will appear back on my credit card. Now I have to start the process all over again with hopes that the refill is still in the original Vets system. Pet Paws RX is horrible to deal with and there is no option to speak with someone at a higher level to resolve. Just the same 2 people answering the 1800 number who always give you the run around. I repeat. DO NOT DO BUSINESS WITH THIS COMPANY!

Awful service, can't tell the truth about med authorization. I jave gotten nothing but run around from this company for at least two weeks, all three times i have attempted to order from them. Both Vets i used told me they authorized my dog's heartworm meds, and an employee named Angel stated that the meds were authorized and being shipped, i should get an email the next day. I originally ordered March 28, 2026. The first call i made inquiring about my order was 4/6/2026. I spoke to Angel yet again two weeks after my initial order, 4/10/2026, and she once again lied to me that the authorixation was done, email coming. My final calls 4/13/2026, i was told by Jennifer that authorization wasn't done, so i called Petco, again to have them call PetPawsRx to authorize the persctiption, which two different Petco Employees confirmed that they had confirmed my order on 4/10/2026. Then I was told by Jennifer that according to state and Federal regulations that pet meds are to be authorized by phone, which is surprisingly true. Then an hour or two later, Jennifer from PetPawsRx sends me another email stating that med aithorization can only ne done by written mail. Avoid this company like they have the 'Rona, because they're about as good to deal with as the Corona Virus is.

I recently purchased flea and tick medication from PetPawsRx.com and was thoroughly impressed with the experience. Since this was a prescription order, I was worried the verification might be a hassle, but the process was incredibly smooth and handled professionally. The customer service team was super efficient in coordinating with my vet, which saved me a lot of time. Fast shipping and great communication throughout—I’ll definitely be a returning customer!

They are wonderful to deal with and pricing is usually the best I can find. The only issue I have experienced was due to my vet not approving a prescription. I routinely order from them and will continue to do so.

It's a scam company. Don't order from this company. It's not real. Avoid!