Payless Car Rental Arvostelua 

I had a very bad experience with Payless Rental Car. I rented a car and left a $116 deposit, but when it came time for the refund, they gave me only $100 and the rest in lira. At first, I didn’t notice, but later I realized they didn’t actually give me the $100 at all.
This feels dishonest and unprofessional. I trusted them, but they failed to handle the refund properly and scammed me out of my money. I would not recommend Payless Rental Car to anyone. Be very careful if you decide to rent from them!

PAYLESS LA AIRPORT– bald tyre leading to puncture; suspect claims by counter staff about insurance and special deals; customer service tickets ignored. Prepaid rental for a 48 hour stopover in LA – 4th to 6th July.
BALD TYRE: Puncture while travelling just under the maximum speed on the freeway. Changing the tyre myself, I found it had less than 1mm of tread at the site of the puncture. I filed an online maintenance complaint ticket, and it was responded to quickly. They gave an assurance to review their processes. It’s a safety issue and customers should not have to check tyre tread, but best to double check with Payless LA. No type of compensation was offered or asked for.
INSURANCE CLAIMS: I told the agent I already had full insurance with a well-known 3rd party provider and offered to show the policy. Without viewing the policy, the agent said I still had to take the Payless basic insurance. I’m not a US citizen and was unsure of my legal standing, so I accepted the agent was telling the truth and paid for the expensive insurance. However, I have since found no evidence that this claim is true. An online ticket was filed with customer service asking for clarification about the insurance. It was ignored, as was a repeat ticket a week later.
UNEXPECTED EXTRA COSTS: The agent said I was eligible for a special deal involving an upgrade of vehicle, which I got, and no need to refill gas upon return. With all my previous rentals I’ve never taken the agency refuel option. I asked the agent 3 times, and each time she assured me I didn’t need to fill the tank. I was charged for a full tank refill. I only used just over half a tank, so it was an expensive and unnecessary extra cost. I also made the rookie mistake of not checking every single line item (there are lots of taxes). She’d also added roadside assistance that I definitely didn’t ask for. Agencies usually go through the contract items before they ask you to sign. In this situation the contract was handed to me with a hurried ‘just sign here’. The no explanation of any of the costs was a big red flag I should have paid attention to. Customer service ignored the first and second ticket filed about the ‘special deal’.

Je n’ai jamais vu ça !!
Le loueur nous annonce qu’il faut payer 400€ de garantie supplémentaire sur une semaine de location, nous n’avons jamais reçu le contrat.
Au moment de quitter l’aéroport après avoir rendu la voiture le commercial nous a copieusement insulté en Croate.

Montenegro airport:
We were informed when we picked up the car that they could not rent us a car for the amount confirmed and that we have to pay an additional €281 for additional insureance. The earlier paid sum would not have been refunded because the cancellation period had expired.

Reservation document stated that no additional insurance needed and no payment at the airport desk - the reservation was paid in full beforehand.

Scam. Don't use Payless Car rental!

4 hours before we received the car. 2 times in the appointed, but wrong, lane.
Dublin Airport.
Car with lot of defect.

Last week, my wife and I rented a car during a week’s holiday in Croatia. We rented a car through booking.com at about 173 EUR, but the car rental company was Payless Car Rental. During pick up, the car rental company covertly added an additional fee of 277 EUR for an ‘optional’ ‘vehicle coverage +’, without informing us or asking us if we wanted this ‘optional’ ‘service’, which more than doubled the rental price. I should of course have noticed this before signing the pamphlet, during which the employee focused on the 500 EUR security deposit and examination of any preexisting damage to the car. Still, adding an ‘optional’ fee without asking for the consumer’s consent is just shady business practices.

Zeer vriendelijk, behulpzaam, transparant en zelfs een betere auto dan gereserveerd.
Enkel niet zo gemakkelijk te bereiken telefonisch , maar wel via whatsapp text.

Leider wurde ich von einem Mitarbeiter dreist abgezockt. Die Gebührenübernahme, um in ein anderes Land zu fahren, waren wesentlich höher als die in "booking. com" max. angegebene Summe. Die Kosten waren fast so hoch, wie die ganze Anmietung. Eine anschließende Klärung vor wurde auf Hinweis, dass man sich an den Kundenservice melden, verwiesen. Diese melden sich natürlich nicht, da das die gleichen Abzocker sind. Wird Payless die zu unrecht genommen Kosten samt Auslandsgebühr meiner Kreditkarte nicht übernehmen, schalte ich meine Rechtschutzversicherung ein.

Rented a car in St. Louis Mo. Payless employee told me since I had insurance with Alliance when I booked my flight, their insurance will be refunded to me after I returned vehicle. Call customer service to inquire about refund and they did help in getting insurance refund. DO NOT, I REPEAT, DO NOT USE THIS CAR RENTAL COMPANY EVER!!!

I reserved a midsize car, "Toyota Camry or similar," at Payless at San Diego airport. When I arrived, late at night after a delayed flight, I was told that I had reserved a Honda Fit, which Honda classes as a compact car. As a tall person, the FIT was too small for me. When I pointed out that the FIT was NOT a midsize car by any description, I was told that "we size cars differently" and that by their standards, the FIT was midsized.
Then the counter agent made a big presentation about how he would give us a larger car at a discounted price. Which then nearly doubled our bill. When I pointed this out, he went into a song and dance about how our $250 deposit would be subtracted from the bill, trying to make it sound like our final bill would be $250 less than was shown on the rental agreement. When I pointed out that what he said was not what was on the paper, he just doubled down on his double-talk.
The next day, I called the manager to try and resolve the situation. She was completely unhelpful. She defended her unscrupulous employee. She also blamed the vendor's ad for her agency's deceptive practices. Which told me that this type of unethical behavior was engrained in the corporate culture. AVOID PAYLESS CAR RENTALS!!!

j'ai réservé une voiture de loc avec le site easyjet qui est partenaire avec Payless, lors de ma réservation en ligne j'ai pris l'option assurance sans franchise en plus. Lors de notre arrivée en Croatie nous avons été obligé de souscrire à une autre assurance sachant que je leur est donné la preuve que j'avais déjà souscrit à une assurance supplémentaire. Ils n'ont jamais voulu nous donné les clés si nous ne prenions pas leur assurance (320€). Impossible de se faire rembourser, on me dit que j'ai signé un contrat. Malgré mes nombreuses réclamations par mails en expliquant que nous avons été obligé de signer le contrat, ils ne veulent rien entendre. JE NE RECOMMANDE DONC PAS CETTE AGENCE !!

Absolutely horrible company. The counter staff will add optional services without telling you when you pick up the car. If you try to argue with this shit company afterwards, they will just pass the buck to each other.

I had a terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn’t know and said I should go inside to ask.
Inside, I was met by an incredibly rude agent who told me it was $10 per gallon—which is outrageously overpriced. I immediately told them I’d prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been “checked in” and wouldn’t give me the keys back, even though I had just walked inside.
To make matters worse, the tank was almost half full when I returned it (it’s a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn’t even come close to adding up, and it felt completely predatory.
It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again—and I recommend others don’t either. There are plenty of rental companies that won’t treat you like this.

Dishonest and deceiving business.

Their cancellation policy is written intentionally to screw unsuspecting consumer. I guess a fool and their money soon part ways, but it's obvious they do this just to be slimy and deceptive. Oh well, I guess every business can choose its own ethical standards. Gross! Would never rent from them again.

Récupération de la voiture après plus d'une heure d'attente auprès d'un personnel antipathique et odieux, nous demandant presque 400€ supplémentaire sans nous expliquer la raison. "Vous payez ou vous n'aurez pas la voiture". Je vous recommande de ne jamais vous aventurer avec cette compagnie !!

Got scammed by the payless desk in Split Croatia, when i arrived late, the checking in clerk said.

"oh good news your full insurance is included" i thought i may have just added this when booking but couldn't remember.

He then rushed through the paperwork, saying its only a £400 deposit, i thought this is great and off i went.

when returning the car and checking it back in to drop off, i got them to sign off the car to say it was in good condition which it was as i didnt use it much.... BUT there was an additional 450 euro bill??? i questioned this as the hire was just £119 he said i needed to go to the desk to sort it out.

turned out that the insurance wasnt included, and in fact they had added absolutly every insurance upgrade they could, personal accident insurance, upgraded cover and various others.

total scam, the worst part about it was that because they tricked me into signing, i have no way of arguing it as i had signed.....VERY bad practice, i will NEVER use them again

We hebben de auto gehaald, en er zat minder dan halve tank benzine, (foto hiervan gemaakt). Toen we de auto netjes, schoon, en tank meer dan de helft weer gevuld was, (ook hier foto van) werden de borgkosten terug gestort, en vervolgens 55,98 belast op credit card, zgnd tank niet vol na lang zoeken, en vragen, nooit op de hoogte gebracht over hoe en wat! PAS OP!!!!! Deze zaak is lopende

The Worst Rental Experience I’ve Ever Had – Avoid Payless at All Costs

I don’t usually write reviews, but this experience deserves to be shared.

I rented a car through Payless via Expedia, and what followed was a complete disaster:
• Upon arrival, I had to wait over an hour with no explanation.
• The car I had booked wasn’t available. I was given another vehicle with the excuse: “same price, bigger car.” Not true.
• The next day, the car broke down with a check engine warning light. Mechanical failure.
• I contacted support. It was a nightmare—long calls, no answers, no responsibility.
• They sent a tow truck but told me I had to go with the tow truck for 40+ minutes to get a replacement. Absurd. I refused.
• No replacement car was provided. I had to use Uber at my own expense and cancel important meetings.
• They promised a refund for one day. Never delivered.
• Then they had the nerve to send me a coupon. I will never rent from them again.
• Worst of all: no one communicates internally. I had to explain my case to three different agents and still got generic answers.

⚠️ I lost time, money, peace of mind, and received no fair solution. This is the most disorganized, irresponsible company I’ve dealt with.

If you’re thinking of renting from Payless—don’t. You’ll regret it.

When we went to pick up the vehicle the morning of May 27th the front desk girl was very discourteous and verbally strong with us because we had questions about our rental car and my wife was hard of hearing. The car did not look very clean but because of the rain on that day and we had an appointment to meet, and they were busy we just let it slide, not to mention having to talk to the rude clerk again.

Upon returning the vehicle all seemed well. But a couple of weeks later after we get home, we get a letter dated May 26 (we picked up the 27th...) informing me that they had added a $125.00 dollar to my credit card because the vehicle needed to be cleaned what?!!!!

Im in the process of contacting them about this. We returned the vehicle in the same manner that it was given to us. But they are going to charge $125.00 to vaccum the car? They will have to refund me or I will be back here with another bad review and will contact someone above them. I didn't see their low ratings, else I would have not bother renting with these company. I DO NOT RECOMMEND THIS PLACE at all. Their low prices are a bait for people to rent and then they come with charges for cleaning the car for $125.00 - We road travel very often, this rental was done in a hurry because we were on a deadline with our dateline, and we couldn't find the the full size vehicle we needed for our family. We are heading to another trip during the holidays and this summer this month. But this company will not be our choice for rentals.

I will be back here to report and inform you how they handled my refund request. The letter they sent me is not even the day of my rental, we had not even picked up our car yet. Im hoping it's an error on their part because our car was not dirty to the point of $125.00 for cleaning services. Vacuuming should be a standard procedure after receiving the vehicle.
One start because I had to put something up but would be zero otherwise.

Recogida del vehiculo en Bucarest, tardaron en acudir a busacarme pero lo hicieron correctamente, también fue muy amable la persona del mostrador de recogida pero muy insistente en el tema del seguro adicional que me costó 150€ cuando ya habia pagado una cobertura total a Vipcars de 67€ pero que era del todo inutil cuando los daños al vehiculo por los que retienen la totalidad de la fianza (1500€) son de tamaño inferior a una moneda de euro por lo que no se puede conseguir la documentación que solicitan (informe policial, atestado etc...) en resumen un alquiler que debia costar 168€ acabó costando 318€ (mas el cambio de moneda). Además me dijeron que enviarian la documentación del seguro contratado y nunca lo han enviado por lo que menos mal que no fue necesario. La oficina cerca de Cluj es dificil de econtrar y no te dan muchas referencias por whatsapp pero el drop-off y el traslado al aeropuerto son rápidos. Si me gustó el documento de recogida del vehiculo incluyendo todas las fotos de los daños preexistentes.