Pass The Property Arvostelua 

I went home with the keys by accident. I returned them within 24 hours. They were going to charge me £45 unless I left a 5 star review - so here it is. I have to post a picture of this review to them to get the refund on the full security depsoit.

AVOID!!! Would leave 0 stars is possible. Booked a Manchester apartment on East Union Street for a weekend for 9 of us. On arrival we could barely fit through the garden gate due to the bins overflowing with rubbish. General cleanliness of the house not great, carpets appeared unhoovered, surfaces generally dirty, bathroom shower curtain and shower head CAKED in pink mould. We had three toilet rolls provided which obviously didn’t go far, kitchen had no cups and no cloths/washing up sponges. Sitting room had scuffs on and chunks taken out of the wall, two traffic cones from previous guests?? and broken blinds. Duvets were stained and wrinkled as if not clean on, throws smelt of stale cheap perfume and clearly hadn’t been washed since previous guests, and our bedroom door didn’t actually close due to handle being broken and had to sleep with cases pushed up against it so it wouldn’t bang all night from the draft. To top it off the host is trying to charge us £170 for the blind that was broke when we arrived, that meant we had to move round the living room with the sun to avoid being blinded, and a tiny stain on a duvet that was also there when we arrived and meant that person had to sleep strategically to avoid being touched by the mystery stain.

I booked this property via Airbnb, the Manchester City Townhouse on Union Street, and honestly wish I could give it 0 stars.

From the minute we arrived it was clear the house hadn’t been cleaned properly. There was rubbish piled up outside from overflowing bins, it smelled awful and even blocked the entrance which felt like a safety issue.

Inside wasn’t any better. Dirty walls, a mouldy bathroom, and we even found bugs. A lot of things were broken too, including the blinds, and there were missing tiles and panels around the house. It just felt really run down and poorly looked after.

For a place that sleeps 10, the lack of basics was ridiculous. There were fewer than 3 rolls of toilet paper, no cloths or sponges to wash up, barely any dishes, not even a single glass, and not enough plates or bowls for everyone.

Then to top it off, after we left the host tried to charge us for a stain and a broken blind that were already like that when we got there. Given the state of the place, that’s completely unfair and now I am having to go through Air BnB to ensure I do not get charged.

Overall, the property felt unsafe and unhygienic and just not fit to be rented out. Airbnb really needs to check this place properly because in its current condition, people shouldn’t be staying here.

✨✨ AVOID LIKE THE PLAGUE ✨✨

Wish I could give a 0 star review. House was not at all clean when we arrived. It had broken blinds, dirty walls, mouldy bathroom and in a house that slept 10 people, less than 3 rolls of toilet paper plus not a single cloth/sponge to clean dishes with? On the topic of dishes, they were essentially none existent. Not a single glass to be found… not enough plates/bowls for everyone. Outside of the property was full of rubbish from the overflowing bins and absolutely stunk.

Easy to deal with, great property

Great for a weekend stay in Manchester

AVOID - they cancelled our accommodation with less than 24 hours to check in, we had booked and paid for this months in advance. Their customer support was completely unhelpful and the only alternative they offered was over an hour away in a different town completely. Stay clear!

We had a great stay in one of their properties, and the service was fantastic. Thank you very much.

Great location, good soundproofing for middle of town. Had all amenities we could need. No issues at all

Great place for a large group with kids. Some minor improvements needed but generally very comfortable.

Everything with our apartment was amazing. The communication with the host was also good with easy key pick-up. The apartment was spotlessly clean and spacious, had all the amenities we needed, the beds were very comfortable. There are great city views in all bedrooms and also a balcony. The train station is very close and overall I would definitely recommend this apartment to anyone looking for a great place to stay close to the city centre.

The appartment was in an amazing location, shops and bars very close. Will definitly book again.

Great apartment, clean, nicely presented, near northern quarter with lots to do! Would highly recommend.

Amazing customer service! I've never been to a property where I have felt so looked after - the Pass the Property were exceptional - such quick responses, quick to act and very reasonable individuals. We had an incredible celebration at the Lux Filey Villa with 12 adults and 6 children (all aged under 5). The pool was just a total delight and we had so much fun playing table tennis and pool as well. A wonderful villa full of love and care. Thank you all so much! This has truly been a memory worth cherishing for years.

The communication was fantastic, always there ready and promptly replying with any query. Very professional and very clear. Would highly recommend.

We recently stayed at 15 Malton Road, Hunmanby for a 50th birthday celebration, a property described as a “stunning coastal retreat” on vrbo.com. Unfortunately, the only thing “stunning” about our stay was the complete lack of customer service from Pass the Property.

On arrival, there were various issues at the property, including extensive mould throughout, dirty floors that had clearly not been swept/vacuumed and wet towels hung over the doors. The pool area was filthy, with mould across the walls and damp smelly towels on the loungers. The outside was covered with litter, the grass in the garden was overgrown and the outdoor furniture cushions had been left outside and were covered with mould. The pool table cloth was ripped and there were multiple nails sticking up out of the table meaning it was too dangerous to use.

Throughout our stay, more problems arose, with showers not draining, leading to flooded bathrooms, and multiple toilets blocking/breaking. The bathroom in the annex was unable to be fixed and therefore the 6 people stopping in the annex had to leave the property a day early.

Efforts to resolve directly with both Pass the Property and Vrbo have been unsuccessful, and the lack of understanding from Pass the Property in particular has been mindblowingly bad.

I fail to see how a property described as “stunning” and “luxurious” can have the problems described above. The property was in no way representative of the adverts description and as all efforts to reach a fair and reasonable outcome with Pass the Property have been unsuccessful, we are now left with no option other than to take further action.

AVOID AVOID AVOID at all costs This house was advertised as stunning offering a luxurious stay. We went as a party of 15 the house was dirty and not maintained at all, mould on windows and walls ,carpets not hoovered,floors not swept not enough cups glasses for everyone wet towels hanging over doors. We had problems with the toilets being blocked and showers not draining, causing flooding, maintenance came and couldn’t sort the problems in the annexe meaning 6 people in our party had to leave a day early! Pass the property believes 15% refund minus commission and fees is acceptable
AVOID AVOID

Amazing. Really nice area, a lot to do around the property. Amazing place to stay. Thank you.

The flat was well kept in a brilliant location for the purpose of our visit, they provided us with all the necessary supplies and information and this ensured we enjoyed our stay. 5 stars would recommend.

Excellent property in a great location. Pass the property were really responsive. Would definitely recommend.