GOV.UK Arvostelua 

I am amazed with the whole process of renewing my passport. Such an efficient service with keeping informed of what stage of the process and the speedy delivery-Royalmail first class on time. The whole process from application to receiving my new passport only 12 days. And didn't pay extra for a fast application. Super service thank you 😊

Spoke with a very nice worker, he solved an urgent issue- spoke with him around 3.35 today. Extremely pleased with how he dealt with my problem.

I completed the online application for renewal on the Monday, received my passport Friday lunchtime. Updated along the way by text. Fantastic service!

As a dual British and Australian citizen, I needed to reapply for a UK passport due to the new UK travel entry requirements. I hadn’t had a UK passport for over 20 years, so it initially felt like a daunting process. However, Juan-Pierre from UK Passports guided me through every step and made the application simple and stress-free. Juan-Pierre was always quick to respond to any queries I had and was extremely efficient and professional.

After all the flak they received a few years ago, I couldn't have been more impressed with the service I received. Using a digital photograph made life really easy - the shop uploaded it and got instant confirmation it met the requirements. I then completed the application online and sent off my old passport. The new one arrived 4 days later. That's it. Straightforward, good use of digital services, no hassle and, to top it all, good communication at every stage - emails to tell me they had received my old passport, the new one was approved, was printed and then dispatched. I genuinely don't think they could have made the process any easier, or efficient.

I wish all consumer experiences were as good as this.

17 days from initially applying I received my passport in Australia today. I was fully informed of every development along the way. Outstanding.

Just renewed my passport, and my husbands, and I've got to say what a brilliant service we received. Really impressed with the quick turn around and how we were informed every step of thw way. Can't praise the staff enough. Well done from us.

Just experienced brilliant service from the Passport Office on renewing my passport. The whole process was sorted within one week and they sent me clear communication throughout on what was happening. Very impressed.

I purposely decided to renew my passport in the new year as I thought the office would be a lot busier nearer Easter and the summer holidays. I certainly didn’t expect the whole process to be so easy and so fast. They keep you informed every step of the way so that you know what’s going on and the whole thing took exactly one week from the office receiving my application to receiving my new passport. I was totally overwhelmed! Well done and keep up the great work.

Applied for a new passport having reverted to my maiden name. This was the first official document I had applied for in my new name. The supporting documents required were difficult to obtain as many companies wanted an official document as proof of my name change. However the passport service were extremely supportive. They called me within a few days of receiving the documents and talked through what else they needed. The texts were very prompt confirming receipt of documents. When the application was finally approved I received my passport within 2 working days. Super efficient service.

Efficient and seamless service. Applied on line for a renewal passport, posted my old one the following day via the post office. Was kept up to date daily by the passport office via email and text from Royal Mail re delivery. Whole process took only one week. Well done Passport Office.

Applied for a passport renewal via the online system on Monday evening, the passport arrived Friday lunch time!
What a great service, added to that I was kept up to date via text messages at various stages. Would have given 5 🌟 if it wasn’t so expensive 😀

Excellent online service for my passport renewal. Applied on line, sent my old passport the following day, my new passport and my old one arrived 4 days later. Each day I had an update of the process and when it would be sent back to me.

I used the Post Office check and send service to renew my passport. I found the extra cost well worth it - no tedious form filling - and received my new passport in one week! There were updates from the Passport Office throughout the process. Excellent service - thank you.

Absolutely brilliant service. Regular updates by text / email of the progress. 7 day turnaround.
10 / 10

Applied for passport renewal on 7Jan 26, new passport arrived 10Jan26. Brilliant service. 👏

I ordered my new passport on December 20th, needing it for a Jan 30th holiday and thinking with Xmas the suggested 3 week timeframe might be longer4-5 weeks…

Nope, it arrived on the 27th! WoW - just one week (I paid for standard not expedited)

The process was unbelievably quick and simple.

Thank you, and well done! You’re a government department that seems to have great systems in place that work efficiently- let’s hope other departments follow suit. Impressive turnaround.

Absolutely amazingly fast! After them receiving my old passport they processed and sent me a new one within 2 days.

Extremely fast turn around time. Thanks

A fantastic easy to use website and super quick passport turnover. Really excellent.

Impeccable service, from application to delivery to home address. Excellent information on progress throughout. It took less than two weeks from start to finish and that includes the time the post took to deliver my documents.