GOV.UK Arvostelua 

Amazing service. I applied on the 3/8/24 for a renewal on a UK passport that lapsed in Jun24. I received regular email and text updates and confirmation the passport was being issued on the 8/8/24 - only five calendar days later! It is rare to be pleasantly surprised by the UK governments performance but the service has been excellent. Maybe the people in the passport office should run the HMRC. Well done.

Completed online renewal Monday. Received new passport Friday. Kept informed with several emails along the way. Opted for the standard service. Superb service. Couldn’t ask for more from an organisation.

Was told my address abroad wasn’t a valid address even after sending proof. Application was finally approved only because I had made so much calls. My new passport was sent without me receiving any sort of tracking information. It’s been 3 months since I was told my passport was in the post on the way to me and still haven’t received it. Called in multiple times to explain and all I get told is to wait.

I had to get 4 passports- renewal for myself and 1 renewal and 2 first passports for the children.
I used the online application for all of them.
My passport was easy took 6 days from sending the old passport to the new one being delivered.
The children’s passports needed photos to be confirmed and birth certificates sending so the process took a little longer.
There is a process for sending documents for multiple applications together so didn’t have to pay separately for sending documents for each child.
And it only took 15 days from sending the documents to receive the new passports.
Useful updates confirmed when the application progressed to the next stage.

Like a previous reviewer I applied online on Monday, sent off my old passport on the same day, received old passport on Thursday and received new passport today (Friday). I used the standard service and was kept informed of how my application was being processed every step of the way. Certainly wasn't expecting this fantastic service.

Renewed my passport on line. So easy to do. Excellent service, new passport received within a week. Constant email & SMS updates, can’t fault them.

Customer service did not understand what i was saying and explained that me to me in very rude way, what a ridiculous man, sad i didnt asked for the name. Sad man, very unprofessional.

the worst service in the whole galaxy, sorry i am wrong, in the whole universe. Take months if abroad and every time you call them for follow up they tell you absolutely NOTHING.

Applied online on Monday evening, sent old passport (normal 1st class) on Tuesday morning. Received the passport Friday morning. Incredible service compared to the old paper application form way.

Amazing service from start to finish my renewal application took just 6days to complete and receive my new passport. Absolutely amazing service.

I had to renew my passport and was absolutely dreading all the nonsense. Did my application on line, sent my passport back a week later and have just been informed my passport is on its way out for delivery. I love the fact that you have regular updates via text to keep you informed all the way through the application. Fantastic service. I will be applying for my granddaughters passports next week so hope it will be as smooth as my application.

I just called today for my passport. The lady was quite helpful, the lady name was Susan very friendly and professional.

Fantastic..applied online for an adult renewal on Saturday 18 May 2024. Posted my old one back Sunday 19th and was received at the Hemel Hempstead office on 21st. Application approved same day, passport printed same day and despatched 22nd. Delivered on Thursday 23rd May. Cannot fault such a brilliant service! Ps I used the standard service!

Posted my old passport on the Saturday, confirmed they received it on the Monday and received new passport Friday morning, outstanding service and this was the no rush service, cannot fault it.

I used the post office check and send service and it was really impressive, it took less than 10 minutes to have my picture taken and approved straight away and confirm my information. I was kept informed via texts throughout and had my passport delivered in 2 weeks. Dead easy process

Very impressed. Applied for my passport renewal a Thursday one week and recieved the new passport the following Wednesday. Excellent service. I recieved a number of E mails updating me with the current status of my application. Surprised and impressed.

Absolute joke. Applied for a passport for my son in January to be away in June. It took several people who FIT the criteria to approve my sons identity and then the office consistently lost documents including 4 original birth certificates a passport. over and over again even though they'd been sent signed for and tracked. It's cost me over £500 to get a £60 passport and I've just recieved an email to let me know they've AGAIN lost my documents. Disgraceful service awful customer service total lack of accountability and my son will not be able to go on his holiday. Non refundable. This takes the total up to over £1000. All for the sake of bad service.

Absolute shambles of a department. Gives totally misleading information on their website and over the phone, then when you follow it they just cancel your application, with no refund, nothing. Was meant to get a passport for my 6 tear old daughter to take her abroad but looks like that’s not happening now. Looks like the small claims court is the way to go to get my hard earned money back.

6 days from application to receiving new passport . Stunning online service

Used the post check and send service gave them both old passport and original marriage certificate wrote passport reference on envelope of marriage certificate for me and witnessed them place it in the envelope and seal it. Arrived at passport office 6 days later to receive email passport being processed. Day 9 email and text stating cannot process passport as documents not enclosed!!!! Phone call to post office where sent from who verified on computer all documents were sent and took the case on for me and rang them on my behalf. Annoyed lost original marriage certificate but they had my passport!!!! again lack of respect with people's original documents. Applied for new marriage certificate £35 out of pocket. Day 12 passport still stating not got original certificate when they definitely did have it as both documents in same envelope. Sent me claim form for refund of £16 for postal service. Day 18 received email and text to say NOW my passport application is being processed. Day 19 received text to say passport being delivered tomorrow. WAKE UP AND GET YOUR INTERNAL DEPARTMENTS WHO RECEIVE DOCUMENTS TO FULLY CHECK ALL ENVELOPES RECEIVED. £35 PLEASE REFUND