Partzilla.com Arvostelua 

The on-line catalog part description was great and I got exactly what I needed. Delivery was prompt and price was reasonable. All in all a good experience.

Order 11-11244806, Julie helped to explain the issue I was having with my orders shipping and provided great customer support. Thanks Julie!

Wonderful Experience!! site is very easy to use and great price on factory parts!

After spending several hours looking for brake parts I decided to order from Partzilla. They had 3 of the 4 parts I needed at the best price. I placed my order. Several hours later I get an updated invoice showing the 2 cheapest parts had been cancelled even though their website showed them in stock. I was never notified the parts were not in stock and asked if I wanted the last most expensive part shipped. After some back and forth I was told they would see if I could get the shipping cost refunded. Still waiting for that confirmation. On a whim I decided to go back and check on the parts that were cancelled. Still showing in stock but guess what? Listed at an higher price then what I had paid. Stay away from this shady company!!!!!!!
PS. RECEIVED MY SHIPPING REFUND. WAS TOLD THAT IF A PART SAYS WILL SHIP IN 1 TO 2 DAYS THAT MEANS ITS OUT OF STOCK. REALLY? IF THAT'S THE CASE IT SHOULD SAY OUT OF SROCK INSTEAD OF LETTING YOU ADD IT TO THE CART AND PAY FOR IT. ALSO IF THE PARTS ARE OUT OF STOCK WHY WERE THE PRICES UPPED ON SAID PARTS AFTER MY ORDER WAS CANCELLED?
ORDER FROM THIS COMPANY AT YOUR OWN RISK!

Easy to find the right part with model lookup online. Telephone support reassures I have the right parts. Thanks Mike the Bike!

Very helpful staff. Worked with me personally to ensure my order had everything I needed to get my wheels back on the road

Easy to use parts inventory and hard to find factory parts in stock and shipped quickly. I will ourchase from them again!

Received fast

It was great! was able to look up a throttle tube for my 2007 Honda cbr 1000rr. Thought it would take a minute to find, but was able to find it and order it within 5 minutes. Only took 2 days since order to get to my door step !

Parts are on the web site, then half the order is canceled. Missing parts back on the website, ordered then canceled, without reason. I had to call to find they were out of Stock. Very nice people on the phone, but that doesn't make up for really bad service. As for the items that did arrive, packaging, inner and outer looks as if it has been living in a homeless encampment for the past 10 years. If I hadn't been shipping to AZ, I'd use Rock Auto.

Terrible shipping. Orderd a small part over 30 days ago and still has not arrived

Justin in customer service is a amazing guy and helped me get my problem fixed really quick and treated and acting like human being high recommend partzilla

Other than the shipping costing more than my parts, good experience. Really crazy when you think about how small two ATV lug nuts are.

Packed nice and neat and got what I needed! Thanks staff at Partzilla!!!!

My order was never received by the Post Office even though customer service said it was shipped. I think they printed a mailing label and never shipped the part. Their customer service is basically useless.

Update: your response is not correct. My package shipped on 02/09 and has not been accepted by the Post Office yet. It takes 3 days to get from my regional Post Office to being actually delivered. Your Customer service rep told me he would request updated tracking and if I didn't get a response in 48 hours (Saturday), my order would be refunded. Now you are saying Tuesday? I'm sorry, but 6 business days is not Tuesday since the Post Office considers Saturday as a business day. It's been 4 days since the order shipped and the Post Office hasn't even accepted it yet, we both know it's not coming. I went ahead and re-ordered the same parts today and paid for expedited shipping because I have to have these parts. Thanks anyways.

first time ordered from partzilla, paid almost $18.00 extra for shipping and handling expedite 3- days. now they say it wont be here for a few more weeks. the parts arrived late but they made a quick attempt to get it to me asap. they did discount my shipping fee at the end.

I don’t usually write reviews, but the sheer annoyance I have with this company is beyond compare.

First time placing an order. Parts in stock apparently. Great. Placed an order.

Two days later, get PayPal notification of a cancelled order. No email, no form of reasoning or apology, just a completely cancelled order. After logging-in, Apparently one single part of my order suddenly wasn’t available, so they cancel the whole order. There is no logic to this course of action.

Spent forever on the online chat waiting for someone to talk to me. Lost the will to live and gave up after 16minutes of waiting.

Customer care needs to be much better. If you do decide to just cancel customers orders, it’s generally a common courtesy to actually send an email explaining.

Doubt I’ll be back, that experience was quite insulting.

Update:
The reply to my review isn't completely true. Parts were listed as in-stock (i have dated screenshots!) and are STILL being listed as in-stock on 10/02/26 - I'd suggest you need to update your website.

I'm still disappointing you haven't addresed how you didn't bother getting in touch with me prior to cancelling the order. It just wasn't a nice way to be informed. Poor show.

Also, the refund issued by PayPal is less than it cost me as they decided to change currency rates massively, so i'm 5% down. This whole experience has been lousy.

Awesome breakdown of Parts and communication was great. Shipped out quickly and arrived on time with a cool sticker.

I ordered the part and it came in 3 days, BUT it cost me $18 to get it expedited. I will try this site again next time I need a part, after comparing prices.