I had a very disappointing experience…
I had a very disappointing experience with Parkway Dry Cleaning.
I entrusted them with a designer gown worth $1,600, and it was returned to me with two visible holes and stretched fabric. The damage made the dress unwearable and was especially upsetting given its personal and financial value.
When I contacted the company, their seamstress confirmed the fabric damage — specifically referring to "yarn slippage" — and explained that stitching the holes would only make them more noticeable. She removed some loose fibers, but the holes remain clearly visible and uncorrected.
Although they claimed the yarn slippage is not noticeable after removing loose fibers, the damage is clearly still there. When I wear the dress, the fabric stretches slightly in that area, making it look like an actual hole. This was not present before cleaning. I’m extremely disappointed with the result and how the situation was handled.
In addition to the holes, the fabric was visibly stretched, and the dress no longer fits me. It feels like it has become at least half a size to a full size larger. This change was not present when I dropped off the dress — I had carefully inspected it just days before.
Despite this, Parkway insisted they followed the care label and suggested the damage could have been caused by a weak spot in the fabric or something like a purse strap rubbing against it. This explanation was completely inappropriate — the damage occurred in places that would not be exposed to that kind of wear.
They offered me store credit for future cleaning services, which does not compensate for the loss of an expensive and personally meaningful gown. I no longer feel comfortable trusting them with any of my garments.
I'm sharing this to caution others — especially those considering sending valuable or delicate pieces. In my experience, there was no accountability when something went wrong.
Photos of the damage have been uploaded to Google Maps under their business listing.