PADI Arvostelua 

Hugely frustrating. I completed a very expensive course and did not receive a ‘card’ assuming it would simply be on my profile on the PADI site (which I have with my photo and certificate number). However they are trying to charge me for a replacement e-card at £42. They should already provide this e-card on your profile upon completion of their qualification. If I complete the course, I expect proof of the qualification as standard. Hugely disappointing here. A pure money maker and not much else. The one star given here is on the generous side

Habe meinem Mann letztes Jahr den Tauchkurs geschenkt- nach Abschluss hieß es, Brevet Karte bekommt er zugeschickt- denkste
Hat dann dieses Jahr für schlappe 79 Schleifen noch mal eine normale plus eKarte gekauft.
Nach 3 Wochen hab ich sie mal angeschrieben, wo sie bleibt- da hieß es : 4 Wochen Lieferzeit!!!
Na ja, für ne Plastikkarte durch aus normal
Jetzt sind 6 Wochen rum und immer noch nichts da.
Hab die Karte abgeschrieben

PADI centers providing really poor experiences and despite PADI being the provider of this courses they refuse to openly take action and help customer. Don't go to PADI unless you want to get drowned!

UPDATE
Following the bad reviews here they have reply to me bellow as you can see inviting me to have a private conversation. During the conversation they didn't actually offer a solution or something better but instead they have just tried to divert the conversation from public into private so less people to be aware of.
Don't do Padi but instead go any alternative!

I am 13 and I absolutely loved the diving experience the staff were great as I did it in the uk with my family. The training was easy to understand as it was thoroughly explained and my instructor George showed us each technique and skill to learn. Totally dive with PADI they are great and my family all loved it!!

Website and app glitches, happy to take our money and not deliver

After spending hours over two days to get some of the e learning done I kept having problems, I had to notify my instructors (The actual school and instructors are great, I just wish they were SSI) and unfortunately it detracted a lot from what could have been a good experience as I turned up to the confined session without and felt I was playing catch up, this is after a late night trying to get it sorted and then having to take time off work the following day (yesterday) and now more time today. DO NOT CHOOSE PADI, THEY ARE CRAP, THEY ARE LIKE A FAKE ROLEX NOWDAYS, YOU PAY FOR THE BRAND BUT YOU GET CRAP.

Прошла обучения Open water Diver в Египте. Море впечатлений, очень надёжный, профессиональный подход к обучению. Наш прекрасный учитель Karim Hassan (297715) очень доступно всё рассказал и у нас с ним было 4 погружений и 3 незабываемых дней. Если кто то ещё в раздумьях надо ли проходить обучения? То ответ очевидный: Да! Очень рекомендую!

It was fun and great experience to learn diving with Karim Hassan (297715) in Hurghada with PADI office. We took our first Open Water course and it was an absolute pleasure. Karim is a great instructor, explaining everything in a friendly way with humor. Highly recommend.

Very negative experience i had completed a 2 day course with a company called scuba evolution in goa india which i enjoyed.

They seem to use padi applications/links/course materials.
I paid around 32000 rupees for the next follow up open water diver course and only recieved a refund of 23,000 rupees because the padi materials were not refundable.
I did not complete the course with scuba evolution because of the app / materials not working.
I was only able to access the padi course materials via google drive link about 3-4 times before the videos and modules disappeared the course materials were never updated to my padi app.

I am out of pocket having to pay for course materials i have not even seen.

The enjoyment of my holidays is ruined because i didn't get to complete the 2nd follow up padi padi course (india was a 10 hour flight for me)

Really really disappointed as due to the hopelessness of padi links/apps i was not confident about completing the course with scuba evolution

54€ für eine eCard? Ernsthaft? Das dachte ich mir gerade, als ich, wie bei SSI (hier kostenlos) meine AOWD Brevet als Karte digital hinterlegen wollte.

Reine Abzocke. Zum Glück ist das mein einziges und somit auch letztes Brevet bei PADI.

Good grief! How bad can it be!? Very, apparently.
Loggin into the very poorly designed, laid out and implemented web site took a number of attempts. Why so many large adverts? Once I am finally in, guess what, no certifications on record.
But, doing a verification check yields all 3 of my certifications, scuba, open water and advanced open water.

Trying to raise a support ticket took 3 attempts.
Trying to create a Revalidate fails every time with a blank screen.

Seriously!? For a global organisation that is supposed to be promoting safe, competent diving and global awareness, this is a massive FAIL!

Next step is to switch my certifications to SSI

The worst web and app and customer service ever. Don't go with PADI if you have a choice.

I took my Open Water certificate with PADI but since their systems were down at the time, my records didn't show up after I finished the course. I reached out to the customer service to get my certificate before diving on Galapagos, which resulted in an endless mail conversation and technical explanations about the system and what I as a client need to do to get my cert. I did everything they told, the diving school was slow in answering, and still nothing was working. PADI could see my results in the backend of the system but they still couldn't fix me the cert. Now it has been 3 weeks since the course and no certificate, really hope they don't ruin my diving vacay in Galapagos next week!

Tip to PADI: rebuild your web and mobile applications with modern technologies. Many computer engineers can do wonders. Also, never make it the client's fault if your systems are down / something isn't working as it should. I paid 400 dollars to get certified, not to end up being bounced back and forth between the HQ and the dive school. I don't care whose responsibility it is to solve the issue, just solve it. Thanks.

PADI are going massively downhill. People in dive shops are saying it and other divers are saying it. Thank god SSI are on the rise. Its simple to switch my qualifications across.

PADI stitch you up with hidden costs and it's getting worse. They even charge over £50 for the licence/card for those that prefer something in the wallet.

Totally done with PADI now. Bunch of crooks

Ordered from the UK PADI gear shop. Quality of items are poor, not as described and look nothing like the website photos. Trying to return items to them has been a complete nightmare! Zero customer service. It says you can’t return items without a returns authorisation form so I’ve been chasing them for 10 days with no response! They today have finally responded, called me the wrong name and still haven’t sent a returns label. I’ve raised this as a PayPal dispute as my last hope to get my money back. Appalling company, definitely won’t be doing any more PADI courses!

What didn't go wrong! Login never works and every time says that my email address does not exist if I use autofill. The site is not optimized for a phone so tests and questions must be taken on some other platform as they cannot be completed on a phone. Questions are ambiguous, confusing, and in many cases just outright stupid. Who cares what the name of entry is off of an unstable platform.....The answer is the safest entry method; no need to name it.

I am sure that PADI does not care at all about their website. Members must go through their site to get their certification, members have no choice and must use the site no matter how bad it is so PADI has no incentive to make it better.

It appears to me that PADI does not care about making the experience less painful as they don't have to.

Mache gerade meinen OWD Kurs. Leider kann ich plötzlich den Kurs nicht mehr aufrufen.

Fehler: Es gab ein Problem bei deinen Kurs-Zugangscodes. Versuche es bitte erneut.

Eigentlich wollte ich dieses Wochenende fertig werden....

I am a padi Dive Master certified and I have to admit that I have been very disappointed how padi is taking in consideration other padi instructors/dive masters professional bad behaviours against clients.

To be more precise, my partner wanted to start her diving "life" with an open water course and given I am not an instructor I suggested her a diving center next where we live.

In few words she complained about the instructor behaviours who have been bad mannered, unpolite, aggressive, sexist, careless about her personal stuff so that after the second course day she admitted that she was struggling not with the course itself but with the instructor and she wasn't very happy to keep going on with the course.
I called immediately the diving center and after talking with the owner I have been promise he would have done the last course days personally.
My partner was at the end of the course very happy as she had the opportunity to enjoy the course instead of getting under stress due to the instructor behaviours.

I wrote in October a formal compliant to PADI which I am still waiting for a reply.
I tried after 3 months to ask for news about my replied and I have been asked to wait for an answer as it had been forwarded to the specific manager.

It is sad to see such tollerance of bad mannered instructors and such carelessness of PADI itself.

VERY VERY BAD.

It is clear for me now that if you need a HELP from padi, just forget it....but don't worry, they won't forget about you when it is time to renew your professional subscription.

No words....

Please consider when you start your diving certification, a padi competitor:
- CMAS
- SSI
- BSAC

and others....but padi...well it is up to you!

Ripoff! Beware!

The app is ok but the charges for the eCards are way to excessive.

Alex at Padi has been very helpful with suggesting places for us to do our first courses abroad , especially with an 11 year old. She's also been helpful with problems we've had with our confined water course and the e learning.

Dear Padi company / team that are responsible for making their website and app,

Do better. Provide a more intuitive experience when using your products. Ask your users how they would like to use your tools. Create user flow diagrams to understand the user stories of your customers. Most of all don’t hire a cheap terrible company or person to make your products as it really effects your organization’s image.