Outdoor Era 

A company to avoid.

On their website they state that delivery will be 5-7 days. This won't happen.

They say they'll provide tracking information. Don't expect this in the 5-7 days they state. If you're happy to give this company 3 to 4 weeks your order will appear.

I sent mine back as their customer service was beyond poor. Still awaiting a full refund and we're 1 month on.

Don't bother calling the customer service number or emailing them, they won't answer or respond.

If I could give zero stars to this 'company' I would.

I ordered the TS1paddleboard with included, paddle, pump and bag. A great price at £299. Initially marked as shipped within a week. I never received the shipment or any tracking details. I contacted the company via the online chatbot but no response. I then found their Facebook page and the reviews all said the same. No shipment received. I posted a negative review. The company responded as they did to all negative reviews, promising shipment or refunds for those who had gone elsewhere to order. Howver no shipment or tracking data received as promised.

Do not waste your money. I have now asked my credit card company to recover my money.

I have now missed the opportunity to go paddleboarding. However I have asked those with paddleboards where they got theirs from.

I decide that if this company cannot ship the paddleboard, then they are not going to provide any aftersales support.

Such a shame as the boards look good.

The company continues to advertise and take money.

I hope this review helps others save their hard earned cash. Go elsewhere Read the reviews first.

Ordered a paddleboard, 3-7 days delivery. Email stated I would receive a tracking number once dispatched. Day 10, nothing received, no courtesy email to say it's delayed, nowt. Tried to do web chat, tried emailing, tried phoning, to no avail. Seems like they don't exist. Now having the hassle of going via my bank to get my money back.