Options For Your Tomorrow Arvostelua 

I have asked for information to be able to access my account. I have never been able to access it online since i had the account at least 6 years ago or more. During the last few years I have tried different avenues of getting information but havent been successful. I have no option left but to close the pension and move the money because I have no idea whats going on. It feels like barriers are being put in place to prevent me accessing my own pension. Im sure the company is not actively preventing people from accessing their money but their inaction or inability to meet this basic requirement over a long period of time means I can no longer ignore this. There are defintely training issues with call handling staff and there are clearly issues with the IT system

UPDATE on 08.01.2024- Re the message below from Options offering to point me in the right direction. Its a workplace pension.No contact details have been provided for me to confirm anything

I have been enrolled by a previous employer.
I never received the welcome email and sent a query by mail to them. They never responded to me, despite several reminders and I had to get this information through my former employer.
Then, when I could finally create an account, I always had an error that my pasword was not correct. I tried to reset it several time but even the new password was not accepted.
I tried to query this several time by mail and never got any response.
I also tried to contact them by phone but it hanged up after 45 mins waiting.
Not a single contact from them since now 2 years.

I finally could reach Today (20 mins wait) them and what to tell; Line was poor as I could hear all of the colleague talking behind the operator. Then been put on hold for 5 more minutes (without clear reason).
Only have been told that I will receive an email with my connection details.

Carly is always so pro active - keeps me fully informed and meets deadlines

I was particularly pleased that Carly Fallows was able to assist in completing and dispatching the information I required promptly and efficiently, as I was under pressure to complete a long and drawn-out property sale. All this on a Friday afternoon with a deadline looming. Carly was good-humoured and helpful.

We are trying to transfer our pension out to another provider since August. They only reply once in 2 months and are absolutely incompetent. Stay far far away from them and never trust them with anything. At this speed if I am lucky I will get my money next year in the summer.

Fairly prompt response by email or if requested, by phone.
Personable staff who seem genuinely pleased to help with queries/actions

Fantastic to work with...5 stars...well deserved!

I needed a copy of a lease agreement as my copy was tatty and the team sorted it immediately and I now have a pristine clean one to read at my leisure!! They also alerted me to the fact that a rent review was available which prompted me into action. A good job well done!

This is a decent company. they are clear, helpful and transparent.

Carly couldn't have been more helpful. She went over and above to support us by providing the information we required. The work was completed professionally and efficiently. We are very happy customers.

As part of the complaints resolution team, Pauline was able to provide consistently helpful and timely guidance for me whilst trying to untangle a very complex query which had gone on for a long time before she was involved. She identified what was outstanding, approved what was provided and gave an accurate timeline which was adhered to. Many thanks!

Very prompt and professional service as ever......thank you Alison Kelly!

If i could get to zero stars i would, the most horrendous customer service i have ever experienced. I have even been igonred when making a request to pay money in!! I am an employer and would highly reccomend you go anywhere but these people for workplace pension solutions.

Devendra Varsani was an absolute pleasure to deal with and always helpful and nothing was too much trouble for him. He always showed great patience when dealing with me, it was very much appreciated. Thank you

Always have courteous and efficient service from them!

I have been impressed by the service provided by Alison Kelly at options pensions. Alison is responsive and very helpful.

We were looking for a company to buy an industrial property through our Sipp. Gave Lisa at Options a call and had the process explained.
Lisa and the team at Options were very helpful throughout the process, gave us all the info to complete the purchase within our deadline.
Would recommend.

Great service. The team in Cardiff helped me create a share dealing account linked to my SIPP. Always polite and helpful and really swift turnaround. Thank you.

Clear on time summary of my position regarding my SIPP

Absolutely appalling. 11 months ago i started the process of transferring my funds to another scheme and it still hasn't been completed. Customer service and communications is atrocious. Completely shambolic.