Options For Your Tomorrow Arvostelua 

I've been trying to transfer out my pension into another provider. Every time I call, I'm holding on for a long time and then fobbed off. I'm told everyone is too busy to speak with me about the 2 questions my new provider has asked which are the type of pension I have and if they are any safeguarded benefits. I've never come across such an appalling pensions firm. Shambolic. Avoid this company .

Good luck trying to transfer out. Emails get ignored, they won’t transfer your funds. I have been trying to transfer my funds to another provider for 4 months. I’m now taking legal actions.
This company is a scam, just like its predecessor, Carey Pension.

If you could rate minus stars it would be more appropriate. Samantha Bradley’s response rate is lethargic and the company’s is virtually nonexistent.
The website just goes round in loops when you try to login. They are quick to take money which then goes down in value and make it difficult to retrieve money when you are eligible to draw down your pension. Beware! The CEO is not doing a professional job and one wonders whether this is another Post Office scandal in the making?
Would any person submitting a one star review or making a complaint be interested in joining a class action lawsuit against this company?

The service I have received from Dev and his team has been second to none. We were working on a tight timetable and everything was turned around instantly. The process was handled seamlessly and professionally. I am very grateful indeed. Absolutely first class job.

The worst customer service I've ever experienced.
Everything takes weeks, long wait, not helpful AT ALL.
AVOID this company at all costs.
At this point I wonder if it is a scam.

Terrible experience.
My employer changed pension provider and as a result I was forced to change to the new provider, Nest.
I requested back in November 2023 the transfer of my funds from Options to Nest. I'm still waiting. I have evidence by email chains from Nest to Options that Nest did send their bank details to Options.
Options denies this despite having evidences.
Next step is get legal assistance and I will request the Ombudsman help too. Please avoid Options pension fund please. Yo cannot trust at all.

OMG how can a company get away with this! Emailed & phoned a number of times, to be told someone will get back to you, which they haven't. I have submitted a number of requests to withdraw my (small) amount of money. And I have just been ignored. Now contacting the Financial Ombudsman.

I see there are many one-star reviews by customers in a similar situation to mine, i.e. very slow response (if any) to emails and very slow progress on withdrawal of funds. This experience has made me take control of my own finances and not trust a third party.

Today I have tried to make contact with the administrator of my account today but to no avail?

Never sent an opt out form and they started taking money. I have contacted them 3 times now but have not been given any information on opting out, so they keep taking money. THIS IS ILLEGAL OBTAINING MONEY WITHOUT HAVING A REGISTRATION NUMBER, why do we not opt in then people like this would not be able to take our money

I am trying to regain access to account for months, MFA stopped working, I was asked to reset account, there are now problems to register account, and every time it takes days to get an answer from customer service.

Not a client, but have found getting information from them to be an incredibly quick process, especially from Matthew Adams. Typically, it takes 2-4 weeks (and sometimes up to 2-4 months) to get information from a pension provider, but they managed to provide all the required information within 48hrs. I can not comment on other areas of their service, as no personal experience, but have found this to be a breath of fresh air in terms of getting client information.

If you are unfortunate that the Company you work for has its Workplace Pension with this Company be warned they initially tell you that it takes 10 working days from the date they receive your documentation that you wish to cash in your Pension but realistically they then tell you it takes 10 to 12 weeks. I have received e-mails saying that they had not received certain paperwork but when challenged they have already received it. It took them a month from 14th Dec 23 to 12th Jan to give me the so called right documentation. Then out of the blue they say they need confirmation that it is me and you have to fork out for certified copies of documents. The e-mail link they send you to e-mail documents back to them does not work so you have to post back the documents. Now I cannot even access my account with them. They promise when you phone that they will mark your account as urgent but I feel this is only to appease you. In this day and age it should not take this long for them to complete this transaction. Looking at other reviews I think I shall have to take the Pensions Ombudsman Road. Just formulating my letter to the Ombudsman now.

I have been trying to get a password reset for the last month somehow the MFA stopped working. I received an initial contact from their support email asking for more information then was ignored for the last 3 weeks. I have sent 3 follow-up emails. It shouldn't be this hard to do a password reset.

Faith has been of utmost clarity throughout the process and very prompt to answer questions and process transfers in the background.
Very happy.

If I could give a negative rating I would.

I was automatically enrolled in a workplace pension with this provider - and wow, what a disappointing experience. From an incomprehensible user interface to the poor customer, the whole thing was just bad.

I’m now trying to transfer my funds out of Options to my new provider and consolidate my pot.

To date, this process has been going on for 7 MONTHS and Options are being deliberately opaque and avoidant.

@Options - Please get your house in order and allow people access to their funds to transfer out in good time.

An altogether terrible experience.

Ravi wqas very clear in communication every step of the way. A great job and excellent service. Thanks

If I could give zero I would. I have been trying to get my pension pot since November. Don't reply to any correspondence, no updates. Eventually got through on phone and was told money should be with me in 2 weeks, that was in January? I've now been waiting early 4 month!
I'm 66,need and are entitled to my pension pot. Appalling lack of service from these people.

As an employee you have no choice over your employer's pension provider. If you get this lot my advice is to opt out and find your own. Total indifference to any complaint, they just don't care. Trying to withdraw some funds ( I have a legal right to do so) constant excuses artificial delays. IT'S MY MONEY!
UPDATE - Usual copy and paste response. Details provided as requested.

I dealt with Libby Grant from the Options SIPP team to enquire about a client's 25% tax free cash - lots of good communication from Libby, fast, effective and to the point. We would have ideally liked the internal sign off for the funds to be processed a lot quicker, however Libby assured us that she was working hard to make sure the team would expedite this process quickly - in the end the client managed to get his funds in a timely manner. Positive experience, would recommend Libby Grant to other financial advisers.