Onkyo Arvostelua 66

The TX646 receiver was OK, not great, then it died a death with regards to giving out any sound. Apparently these things have a major fault with their boards/chips. Check out "Onkyo no sound" videos on t'internet. Absolute junk, avoid this brand like the plague

I BOUGHT A (ONKEE-YO) TX-NR696 2 YRS AGO (REFURBISHED) AND WHEN I RECEIVED IT I DIDN'T HOOK IT UP UNTIL MY KLIPSH SPEAKERS CAME IN 35 DAYS LATER -WHICH WOULD COME BACK TO BITE ME IN THE BUTT , HARD! (ALWAYS PLUG IN AND TRY ELECTRONICS IMMEDIATELY WHEN YOU RECIEVE THEM)!! BECAUSE AFTER THE 30 DAYS IT HAS TO BE SENT OFF TO THEM FOR REPAIR! SO WHEN I TURNED IT ON FOR THE FIRST TIME IT WOULDN'T EVEN GET OUT OF STANDBY MODE! SO I CALLED ONKYO AND A SALESMAN TRIED HELPING ME GET IT TO WORK WITH NO PREVAIL. (AND THESE CONVERSATIONS ARE SUPPOSED TO BE RECORDED, BUT (ONLY FOR THEIR CONVENIENCE) !!! SO HE DECIDED IT NEEDED TO BE SENT IN FOR REPAIR! SO MY FIRST NIGHTMARE LIKE SOOOO MANY OTHERS KNOW STARTED! I UNPLUGGED IT WHILE WE WERE STILL TALKING AND PULLED IT OUT AND GOT THE BOX TO SEND IT BACK FROM IT BEING UNDER MY CARPORT! (NEVER THROW AWAY AN ONKYO PRODUCT BOX BECAUSE I PROMISE YOU LIKE I'D FIND OUT LIKE SO MANY OTHERS YOU WILL NEED IT FOR WARRANTY PURPOSES)!! IF I ONLY READ THE ONKYO PRODUCTS REVIEWS! YOU'D KNOW WHY THEY WENT BANKRUPT! SO I SENT IT TO .... NORMAN'S SERVICE CENTER IN ATLANTA.... THE WORST OF THEM ALL...!! AFTER 2 MONTHS OF NO WORD I CALLED ONKYO AND THEY FOUND OUT WHY IT HADN'T BEEN FIXED! I WASN'T TOLD TO PUT MY INFO AND WHAT WAS WRONG WITH IT ON PAPER ? SO INSTEAD OF GETTING BACK TO ME, IT SET IN A SPOT AMONGST THE OTHERS ON THE FLOOR!IF YOUD EVER BEEN IN ONE OF THOSE PLACES YOUD KNOW WHAT IM TALKING ABOUT! OUR CONVO WASN'T PLEASANT AT ALL TO SAY THE LEAST AND SO AFTER 5 DAYS I GOT A CALL FROM NORMAN SAYING THE UNIT WOULD NOT BE REPAIRED UNDER WARRANTY BECAUSE IT HAD CAT HAIR, DANDRUFF, DUST, AND A DRIP OF SOMETHING, IT LOOKED LIKE SWEAT, HE SAID BUT I HAD PICTURES OF THE UNIT IN THE BOX THAT I TOOK BEFORE SENDING OFF!!! AND I HAVE NO CAT! SO I ASKED FOR IT TO BE SENT BACK AND WAS TOLD IT WOULD HAVE TO BE PAID BY ME HE THOUGHT BUT I WANTED IT BACK TO SEE IF WHAT I SENT IT IN FOR WAS STILL THE REASON! WHEN THEY SEND IT BACK I VIDIOED ME UNBOXING AND PLUGGING IT IN ONLY TO SEE IT WOULDN'T TURN ON LIKE WHEN I SENT IT OFF ! AFTER CALLING TRYING TO GET IT REPAIRED AND TELLING THEM TO LISTEN TO THE TAPED PHONE CALL ABOUT WHY I HAD TO SEND IT IN FOR THEY STILL DENIED ME WARRANTY REPAIR!!! THE FIRST TIME i EVER HEARD OF THAT HAPPENINGBEFORE !! THE 25 YEAR OLD YAMAHA I HAVE IN MY BARN UNBOXED ON A SHELF STILL WORKS TODAY AND I CANT
GET A NEW (ONK-KEE-O) RECIEVER TO WORK RIGHT AFTER I PLUG IT IN ????
BUT IT GETS WORSE!!!!! DURING THE TIME I SENT MY NEW TX-NR696 RECIEVER, (REFURBISHED, BECAUSE THAT MEANS IT HAD BROKE WITHIN THE FIRST 30 DAYS AND HAD TO BE REPAIRED BEFORE I BOUGHT IT, IM SURE REFURBISHED BY ●♤ NORMONS♤●, TO BE REPAIRED, THE SALESMAN CONVINCED ME IT WAS TOO LITTLE OF A RECIEVER FOR MY SYSTEM SO I THEN BOUGHT THE HAILED. •☆•ONKYO-- ☆•JEWEL OF RECIEVERS THE ☆》》▪︎RZ-50《《▪︎☆ (BEFORE I KNEW MY OTHER TX-NR696 WOULD BE DENIED WARRANTY OR I WOULD HAVE NEVER BOUGHT IT (ESPECIALLY AFTER READING THE VERY POOR REVIEWS ON EVERYTHING THEY MAKE BREAKING) ! !!! SO NOW AFTER OWNING THE RZ-50, it has broken after only 1 year!!! SO now I'm HAVING TO PAY $75 TO SEND IT IN FOR REPAIR - ( ANY OF THEM EXCEPT NORMANS)!!! IM HOPING THE OTHER ONE DOES A BETTER JOB AND IT WILL BE REPAIRED!!! I HAVE A $18,000 10 SEAT SURROUND SOUND THEATER SET UP IN MY HOUSE WITH EVERYTHING BEHIND GLASS AND WELL VENTED! SO I'M SURE NORMAN JUST KNEW HE HAD HIM A NICE RECIEVER TO SELL WHICH HE TRIED TO TELL ME THEY PROBABLY WERNT GOING TO PAY TO SEND IT BACK, (SHADY), HE KNEW THEY WOULD!!!! HOPING ID FALL FOR IT!! BUT I GOT IT BACK! NOW I'LL SEE IF THIS ONE GETS REPAIRED RIGHT! IF I'D HAVE READ THE REVIEWS, I WOULDN'T HAVE EVER BOUGHT ONE!!! , (AND I DID SEND THEM PICTURES OF ME PACKING IT UP BEFORE TAPEING! AND THE TOP WAS CLEAN),
BUT THIS IS UNHEARD OF HAVING BACK-TO-BACK RECEIVERS BREAKING IN A DAY AND IN 1 YEAR! !!! SO PLEASE SPARE YOURSELF THE TROUBLE I'VE BEEN THROUGH!!! OR YOUR NIGHTMARE WILL BEGIN THE DAY YOU BUY IT!!!!!! GOD BLESS AND GOOD LUCK IF YOU DO BUY ONE BEFORE READING MY NIGHTMARE!!!

Onkyo sales Rep gave me false information that cost me 3 hours of my time including gas for 2 hours of driving. Their staff is poorly trained and have little knowledge of their products

Just called Onkyo support as my AV Receiver stopped working. Not only did he not have nay suggestions but he would not advise on any thoughts I had.For me .... the worst experience EVER with tech support.

Vor fünf Jahren kaufte ich mir einen Onkyo Receiver mit und das war mir wichtig, USB - Anschluss. Zu Anfangs ging auch alles gut. Das Gerät erkannte den USB - Stick und funktionierte wunderbar. Jedoch, genau lieber Leser jetzt kommts, das Gerät erkennt keinen USB Stick mehr. Der Receiver machte mir eine lange Nase.
Kurzum ich kontaktierte den entsprechenden Service und schilderte das Problem mit der Bitte um Information wie man das wieder, eventuell über ein Reset, herstellen ließe, oder, ob sich der USB Anschluss ins Nirvana verabschiedet hätte. Schnell mit der Antwort waren sie ja gewesen, jedoch die Antwort war schon etwas merkwürdig, um nicht zu sagen ausgesprochen frech.
Zu Gute muss man ja auch fairer halber sagen, dass die Information ein sogenanntes "factory reset" beinhaltete, doch dies, und jetzt kommt es, man muss es zitieren: "Wenn diese Funktion (gemeint ist wohl die USB Funktion) für Sie unverzichtbar ist ..ggf. eine Servicewerkstatt aufsuchen..."!
Ich weiß nicht, was zwischen den Ohren dieses Service- Mitarbeiter sitzt, aber eine Masse mit der man denken kann, wohl nicht unbedingt. Ja warum kauft man sich ein Gerät mit einem USB Anschluss, damit man, bei gegebener Zeit darauf verzichten kann. Fällt jetzt noch der Tuner aus, na dann kann man ja auch eventuell verzichten.
Man gewinnt den Eindruck, das man als Kunde nur als die melkende Kuh willkommen ist. Doch kommt ein Problem auf, wird der Kunde zur unerwünschten Person deklariert und mit dummen Sprüchen abgetan.
Onkyo hat mich auch gesehen, dank, dem überaus zuvorkommenden Service-Mitarbeiter.

Worst cd player I ever bought.one year old to the date today june 3 2024 purchased 06 03 23. SKIPS SKIPS SKIPS, Customer service gives you the run around, so they don't have to warranty their products. I'll never buy an onkyo product again. Customer service wants to fix it over the phone.What a joke

After 5 weeks, the receiver stopped working.Onkyo customer service policy is that I must pay for shipping to authorized repair facility 400 miles away
No replacement, no refund allowed on a defective product is ridiculous ! Onkyo has many complaints regarding durability of their products, obviously you are taking a gamble when purchasing Onkyo products

Despite owning a very expensive AV receiver and amp it was hardly used. It now won’t switch on and impossible to repair.

Purchased less than two years ago and while watching a movie I could smell wires burning. Within in a few seconds the receiver went into safe mode. Watched every youtube video available!! No luck!! I've owned many other brand receivers. Never had problems but upgraded each time. I will make sure to spread this news on every social platform available!! GARBAGE!!!!

Das war das letzte mal das ich ein Onkyo Kaufe nach 2 1/2 ist das Netzteil Kaputt gegangen also hab ich den Receiver zu Onkyo geschickt zur Reparatur 3 Wochen Später habe ich einen Anruf bekommen die Können das Netzteil nicht Tauschen weil es nicht mehr Produziert wird und sie auch keine mehr auf Lager haben bei einen Receiver der nicht mal 3 Jahre Alt ist und es keine Ersatzteile mehr gibt ist schon ein Armutszeugnis und als Danke schön habe ich noch eine Rechnung bekommen von 60 Euro Fürs nach Schauen Abwohl ich gesagt habe das Netzteil ist kaputt absolute Frechheit

Everything good, perfect service.

A fuir
Mensonge, absence de suivi, mauvaise foi, aucun service client et mépris total.
Plusieurs mois d’immobilisation de mon ampli ONKYO, on se fait jeter à chaque fois qu’on relance.

Caisson arrive abîmé mais rejet sur le transporteur, comme par hasard les dommages sont irrévocables (prise d'alimentation cassée).
Le produit a été emballé par mes soins, protégé et dans un carton adapté.
Une prise cassée pendant le transport (impossible)

Le produit ne passe donc pas en garantie.

Si vous voulez une bonne gestion SAV, passez votre chemin. Avis confirme par d’autres victimes (sur google avis par exemple)

Pour récupéré mon produit endommagé par leurs soin je devait régler 100€.

A FUIR

1 Stern noch zuviel:
kein direkter e-mail Kontakt möglich (auch wenn die mich anmailen)
über https: die captcha ist ein lottospiel und jedesmal wenn ein neuer menue punkt dazu kommt, wieder ne neue captcha abfrage
die antworten auf das eigentliche problem (kein ton via hdmi) sind bisher nicht auf da thema eingegangen...
man hat das gefühl: wir haben dein geld erhalten und jetzt ist gut so- tja NIE WIEDER ONKYO

Ordered week ago, was not even sent.
Customer centre, is useless. Talking to them is like talking to the wall.
If you have time for weeks or months to wait for your delivery it is company for you.
Avoid avoid avoid!

Pünktlich nach Ablauf der Garantie quittierte das Wlan-Modul des Receivers den Dienst.
Wie ich später herausfand ist dies eine Kinderkrankheit der Receiver, die eine Rückrufaktion hervorgerufen hat.
Allerdings wurde ich weder auf diese aufmerksam gemacht, noch kann ich sie in Anspruch nehmen, da sie abgelaufen ist.
Seltsam, wenn man bedenkt, dass der Receiver nur etwas mehr als zwei Jahre alt ist.
Auf meine Supportanfragen kam nach über zwei Monaten Wartezeit noch immer keine Antwort.
Fazit: Nie wieder Onkyo!!!

I've had a Onkyo receiver for less than 2 years and it's broken twice the first time it took over 4 months to have it fixed and now the HDMI board has gone and I can't find anyone in Canada to help me honour their 2 year warrenty I just keep getting the run around. all their phone numbers don't work from what I understand they are in bankruptcy or near bankruptcy and I'm out over $1400 I can't even pay to get parts in Canada

Bescheiden. Noch nicht mal eine richtige Rückmeldeadresse. Lässt zu Wünschen übrig !!
Hatte mehr Hoffnung. Tja !!!!

I have an Onkyo A9010 amplifier. Or I did.

It developed a fault 8 months after purchase. I contacted the point of purchase who said "contact Onkyo".
I did. They do not have a UK customer service centre, channelling everything through Germany.

They advised me to contact one of their 3 listed UK service centres, who I must say were excellent up front. They are independent of Onkyo.

They collected the item free of charge, and tested it, and found a fault. They reported this to Onkyo for authorisation of repair/replacement.

And Onkyo haven't replied. For more than eight weeks.

I chase this with the service centre and am told "we are still waiting for Onkyo to reply". I tried contacting Onkyo: they have not replied to me either.
I've tried to escalate, but everyone points to "waiting on Onkyo".

I'm forced to raise a case with Consumer Direct to enforce my rights to a refund for a faulty item.

I will never, ever buy Onkyo again. Great when it works, horrendous when it breaks.

Save your stress levels.

I wouldn't even give them one star for their appalling service, but TrustPilot forced me to.

Onkyo had several years when they produced AV Receivers with faulty HDMI boards. They made an effort to make amends with those customers that came forth with their issues and had an extended replacement program.

Nice and dandy!! Well, my unit died after their extended replacement program ended. I called and emailed and received quick responses but they pretty much said oh well. I was never notified that my unit was one of the affected ones nor were anyone else.

There should have been a recall on the units not an oh well lets just skim by and replace the product when for people that know about the issue.

Terrible handling of something that was a known and big big issue. Do a search for "Onkyo No Sound" and will get a lot of hits.

Proceed with Caution particularly if you are buying a used av receiver.