onefinestay Arvostelua 759

This team could not have done more to ensure we enjoyed our stay in London. They are responsive to requests and provide an exceptional service. Thank you!!

The villa was exceptional- better than we hoped
The staff friendly and very efficient
The chef cooked 2 excellent meals for us

A fantastic apartment in a great area. OFS staff were helpful from day one of making our booking, it all ran like clockwork and we can highly recommend.

The location of the apartment and the view were great. The outdoor terrace was exceptional. On the other hand, we inquired about stairs when we were reserving the apartment, and we were informed that there was an elevator and stairs ONLY in the apartment. We were not informed of the narrow and steep stairs that must be climbed to get to the elevator. In addition, the shower (only one in the apartment) did not operate properly as there was barely a trickle of water from the shower head and barely any hot water, especially for three (3) people! The shower was a complete disappointment due to the heat of Florence and only able to take cold showers.

Loved it. All worked so well. Booked last minute and the team accommodated me.

The only “issue” I had was with an early check in. I was coming from the USA and had a long wait time. I was happy to pay for an early check in but this wasn’t possible.

The location is great and the management is responsive. The sitting room furniture is worn and uncomfortable and the artwork is faded. With some minor upgrades the accommodation would be a five star.

The flat was exactly as it looked in the photos. The home "truths" were accurate - a little street noise could be heard. The lobby/entrance to the building was a bit underwhelming - especially as the apartment was of such high quality decor. I was a little worried at that point that the apartment would be less than advertised, but it was really lovely. I appreciated the communication from the whole team and our greater was charming and informative. We had everything we needed - plenty of towels, adequate kitchen items. The beds and furniture were comfortable. I would stay with One Fine Stay again.

1. First, overall the flat was as advertised, plenty of room and a good location.
2. The lack of air conditioning was a problem, and although we knew about it in advance, it would have been nice had the flat windows been opened and the fans started before our arrival. The temp in the flat was close to 90 degrees fahrenheit.
3. The young man who met us at the flat was personable, but not as helpful in terms of the workings of the apartment - we had to ask him questions - he was rather ready to hand us the keys and say goodbye. On our previous stay in London with One Fine Stay the young lady who met us at the flat was a wealth of information about the flat, the kitchen appliances, and the local area. Our greeter this time did give us his telephone number in the event that we had questions - but then never responded to texts.
4. The literature left in the flat was helpful - but could have gone farther. Our last stay included a list of the owner's favorite local restaurants, shops, etc. That along with an appliance tutorial would have been great reference materials to have on hand!
5. While we understand that this is someone's home, the amount of closet space, bureau drawers, freezer space and refrigerator , etc. that were blocked off from use made life more difficult for a two week stay. In particular the freezer - one drawer was quite limiting.
6. Communication with One Fine Stay was not as quick as we had experienced in the past - as mentioned above, but also via email. We did finally figure out the rubbish room!
7. The housekeeping mid stay was very good, and thank you for the linens and towels. We had asked our greeter (Nick, I think) for the linens - but I am assuming that this did not get passed along as I had to request them when checking on the housekeeping visit. It wasn't a big problem - but something you should be aware of for the future.

We would book with One Fine Stay again - our comments are meant to be helpful for you. We would rate the experience a 4. The lack of AC in most flats in London will most likely become more of an issue as climate change continues to heat the planet. We would certainly be more careful in booking anything without AC except after October!

I called One Fine Stay as an agent looking to rehome my guest who needed a home in under 24 hours. Cindy and Charles did an amazing job helping me finding a suitable home and getting in contact with the host as quickly as possible. Not only that, their manor was friendly and helpful. So pleased I called them and thank you to the both of you for your help.

Fabulous home and fabulous staff on both the front end and upon arrival.

The house in London is just wonderful, great decoration and location, definitely will rent again next time!

Apart from to issues
1) You are impossible to reach by phone
2)Every time we contact you via email a different person replies and there seems to be not enough connection between those
Apart from that all good 🙏

Fabulous property, great location, great interaction with OFS staff

The location of the apartment, the furnishings and amenities were true to the photographs and descriptions on the website.
Onefinestay responded quickly to any queries we had and attended quickly and efficiently to the minor maintenance problems we experienced.
We were very appreciative of the late checkout we requested at short notice

We were very late arriving but we’re cheerfully met and given ‘the tour’. The house was large and had everything one could want. We chose this place because of the amenities and location and were not disappointed, highly recommended.
Wonderful two weeks.

Incredible responsiveness of the One Fine Stay team. The house was fabulous, and so was the Chef Liv Burt.

We rented a 5 bedroom house in Tuscany and were delighted with our choice. The house was very well equipped and suited our 3 generation family. We chose to do our own cooking for the evening meal and appreciated the modern kitchen and large communal table. We used the barbeque and firepit one evening and all worked well. The daily light cleaning was much appreciated. The concierge service was excellent and the people we dealt with were charming and helpful.
One Fine Stay was recommended to us by people who had used it before and we would not hesitate to recommend it as well.

I was delighted with my experience with One Fine Stay. The communication was always prompt and clear. The apartment was as viewed on the website. I would highly recommend this company.

Great service
Always checking if everything is well

Flat could be cleaner and the vendors (babysitter company) not reliable.