Omnidian Arvostelua 3

It took them 4 months to replace the first microinverter that failed in my solar PV system. It has been 5 months (and counting) for them to replace the second failed micro-inverter. I frequently email and call to follow up. Their customer service department just sends numerous patronizing AI generated emails apologizing for the delays. So frustrating.

Terrible post purchase service. Can't even get an initial call on my ticketed issue. Ive called them twice, spoke to 2 different admin and neither could help me as my ticket was with another staff member. Christmas period is coming and my solar is down due to Senec battery having both converter and battery in one. 2 weeks now with no solar and I cant even get a call to see when a tech can visit.

I’m writing this review out of deep frustration and disappointment with Omnidian’s handling of my solar panel issues.

Our solar system has failed twice since we began the lease — first in Spring 2024 (Case #582328) shortly after we purchased our home, and again in July 2025 (Case #00926427) when the system completely stopped producing power for nearly three months.

During this time, we were forced to pay both our regular electricity bills and our solar lease payments — despite receiving no benefit from the panels. The entire purpose of this system was to reduce our energy costs, but instead it caused serious financial hardship.

Omnidian repeatedly told us that compensation could not be expedited and that we must wait for their “rolling performance guarantee,” which does nothing to address the immediate financial strain or ongoing unreliability of the system. We also received messages suggesting the delays were partly our fault — even though we responded and cooperated at every step.

I’ve tried to resolve this issue professionally, even reaching out to the Better Business Bureau and TerraForm SF Echo, the company that owns the panels, but the responses have been dismissive and unhelpful. Omnidian continues to insist that their contract obligations have been “met,” while ignoring the human and financial impact on customers like me.

I am asking — sincerely — for accountability, fair compensation, and reform in how Omnidian handles service failures. No homeowner should have to pay for a solar system that doesn’t work and then be told to simply “wait” for months for any kind of resolution.

I hope sharing my experience helps others make informed decisions and encourages Omnidian to treat its customers with the fairness and urgency this situation deserves.