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Olivehomeandsolar Arvostelua 

6
•
TrustScore 3/5 tähteä

3,2

Kirjoita arvosteluSiirry verkkosivulle
Kirjoita arvostelu

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Yrityksen tiedot

Yrityksen kirjoittama

Olive Home & Solar Solutions is a UK-based provider specializing in energy efficiency, renewable upgrades, and property weatherproofing. We focus on future-proofing residential properties to lower energy costs and improve structural durability. Core ServicesRenewable Energy: Installation of solar PV and solar thermal systems to generate clean electricity and hot water.Insulation: Loft, wall, and floor insulation designed to reduce heat loss.Ventilation: Positive Input Ventilation (PIV) systems to control moisture and prevent condensation. Weatherproofing: Exterior damp-proofing and moisture control.Roofing Services: Roof repairs, EPDM flat roofing, and gutter, soffit, or fascia replacements. If you are looking for specific service coverage, or a quote from Olive Home & Solar Solutions, please contact us: https://www.olivehomeandsolar.co.uk/ Admin@Olivehomeandsolar.co.uk 03301 231 220

Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

6 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,2

Kaikki arvostelut

(6)

6 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu

Teemme arvostelujen tarkistuksia

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 5/5 tähteä

I really am pleased with the work we…

I really am pleased with the work we had done, the job was done quickly and efficiently, the 3 chaps that were sent to do the job were respectful of our property very polite and explained what they did, I would recommend this company

30. syyskuuta 2026
Oma-aloitteinen arvostelu
Olivehomeandsolar-logo

Vastaus yritykseltä Olivehomeandsolar

Dear Mr. and Mrs. Taylor,

Thank you so much for taking the time to leave such a lovely review! It was an absolute joy and privilege working with you both.

We are so glad to hear that you were pleased with the work and that our team took great care of your home while staying quick and efficient. We will be sure to pass along your kind words to the three gentlemen who completed the job—they will be thrilled to know their politeness and hard work made such a positive impression!

Your recommendation means the world to us. Wishing you both all the very best, and please don't hesitate to reach out if you ever need anything in the future!

Warmest regards,
Olive and Home Solar

Saanut 4/5 tähteä

What a lovely, helpful informative lot

What a lovely, helpful, and informative team.
👍👍👍
I booked a damp course but cancelled after a friend offered to do it for free. The cancellation was hassle-free, and while my refund was delayed by a couple of days, they proactively called to keep me updated.

3. elokuuta 2026
Oma-aloitteinen arvostelu
Olivehomeandsolar-logo

Vastaus yritykseltä Olivehomeandsolar

Thank you so much for your kind review! We completely understand taking up a friend’s helpful offer, and we are glad we could make the cancellation process smooth for you.

We apologize for the short delay with your refund, but we always strive to keep our customers informed every step of the way.

If you ever need any assistance or advice in the future, our team will be more than happy to help!

Saanut 1/5 tähteä

Check the paperwork

We had issues with the practices of the sales rep for this company with regards to the paperwork not being completed correctly and failing to identify that a power of attorney was in place. They gave high quotes for questionable issues they claimed to identify and due to vulnerability of the elderly customer they were accepted and paid for. Works were then not completed as contracted.
We raised this as a formal complaint which has now been listened to and addressed and a refund has been made.
They assure me training will be given to the rep in relation to these matters.

17. elokuuta 2026
Oma-aloitteinen arvostelu
Olivehomeandsolar-logo

Vastaus yritykseltä Olivehomeandsolar

Thank you for updating your review and for working with us to reach a resolution. We sincerely apologise for the distress and frustration caused by the original errors.

Customer satisfaction and fair treatment are our highest priorities. We are glad our management team could resolve your formal complaint promptly with full refunds for both jobs.

Please be assured that we have taken direct action, including retraining the representative involved, to prevent this from happening again. We appreciate your patience while we made things right.

Saanut 5/5 tähteä

Very helpful service

Spoke with Thomas from the office who was a lovely helpful gentleman when the engineer came and surveyed the property they was very friendly knowledgeable and polite overall great service

The report that was left with me was very detailed and really helped me and my wife have a better understanding of our energy performance!

19. elokuuta 2026
Oma-aloitteinen arvostelu
Olivehomeandsolar-logo

Vastaus yritykseltä Olivehomeandsolar

Thank you for sharing such a great review!

We are so pleased to hear that Thomas provided wonderful service from the office, and that our survey team made a great impression in person.

Helping you and your wife clearly understand your home's energy performance through our detailed report is exactly what we aim for.

We truly appreciate your feedback and look forward to being here for any future energy efficiency needs!

Warm regards,
The Olive Home and Solar
Admin@Olivehomeandsolar.co.uk
03301 231 220

Saanut 1/5 tähteä

Missed a call from this company

Missed a call from this company, returned the call and despite hearing background voices & chatter, my call was never answered?

11. elokuuta 2026
Oma-aloitteinen arvostelu
Olivehomeandsolar-logo

Vastaus yritykseltä Olivehomeandsolar

Thank you for taking the time to leave us a review. I am so sorry for the frustration this caused—that is certainly not the experience we want you to have when reaching out to us.

It sounds like there may have been an unexpected glitch with our phone system, and I apologize that your call wasn't picked up properly. We would love the opportunity to assist you—please feel free to give us another call 03301 231 220 or drop us an email at Admin@olivehomeandsolar.co.uk with your preferred contact details, and a member of our team will reach out to you directly.

Warm regards,
Olive Home and Solar

Saanut 1/5 tähteä

Very concerning experience involving a vulnerable elderly person

We became involved after an 87-year-old family member with dementia received several unsolicited calls regarding loft insulation. During the call, she clearly explained that she was elderly, became confused, and would normally ask her daughter to deal with these matters on her behalf.

The numbers displayed on her phone appeared to be UK mobile numbers. We called these numbers back and spoke to individuals who stated they had not made the calls and had no connection to the sales enquiry. One person appeared frustrated and indicated they had received similar return calls before. This raised serious concerns for us about the way the calls were being presented.

Despite our family member explaining that she was elderly and confused, an appointment was arranged for the following day.

When a representative attended, we challenged the circumstances under which the appointment had been booked. We also later contacted the company and requested details of their formal complaints procedure. Rather than being provided with the complaints process, we were simply asked to supply an email address so that somebody could contact us.

Another point that caused concern was that the representative stated he had been working for the company for two years and that they had never received any complaints. However, after checking Companies House records, we found that OLIVE HOME AND SOLAR SOLUTIONS LTD was incorporated in April 2026. This appeared inconsistent with what we had been told and raised further questions about the company's history and trading record.

Our main concern is the apparent lack of safeguards when dealing with potentially vulnerable customers. When someone clearly states they are elderly, confused, and normally rely on family members to make decisions, we believe additional care and checks should be carried out before arranging appointments.

We have submitted a formal complaint and are considering referring our concerns to the relevant authorities, including Trading Standards and the Information Commissioner's Office, for further advice.

4. elokuuta 2026
Oma-aloitteinen arvostelu
Olivehomeandsolar-logo

Vastaus yritykseltä Olivehomeandsolar

Dear Gary,

Thank you for bringing this matter to our attention and for taking the time to speak with us by phone. We take any issue involving a potentially vulnerable individual extremely seriously, and we are sorry for the distress this situation has caused your family.

We only became aware of your concerns today, but we are already investigating the cold call to your mother-in-law to establish exactly what happened and ensure our protocols were followed, so that no distress is caused to a customer during an initial call in the future. No order was taken and no transaction took place.

All of our staff undergo safeguarding training, and we are committed to upholding strict protocols to protect vulnerable customers. We always welcome feedback on how we can improve our service in this area.

We will be in touch with you directly as our investigation progresses, and should you wish to discuss anything in the meantime, please contact us on 03301 231 220 or at admin@olivehomeandsolar.co.uk.

Kind regards,
Olive Home & Solar

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