Octavia Arvostelua 

Octavia Housing Association. How can I get you to put actual working heaters in my flat and the extractor fan suggested by your surveyors. You keep saying oh the heaters are ordered meanwhile you don't provide any alternative heat source. I had to buy my own. How can I get you to put the extractor fan in the kitchen so the flat isn't full of condensation and the windows stop growing black mold. How can I get you to fix the giant wet spot up in my ceiling?. You are really good at ignoring me, and not fulfilling your legal obligations to fix storage heaters that don't work and are over 30 years old. Emailing info@ Octavia doesn't work, phoning doesn't work,making complaints doesn't work?. Please don't respond with the same old Sorry please contact us @, because you haven't responded the numerous last times. I can get K&T heating to come and tell me they ordered new heaters in September and still haven't received them. I am tired of being cold and wet in the flat that I live in. Do the basics legal requirement and make this flat livable. I have emailed info min 10 times about this. Your staff keep telling me it's ordered but you never get the work done, I don't have any heat other than the two heaters I had to purchase. I have sent all my details numerous times including the two official complaints I have done. I shouldn't have to go to the extreme lengths to get you do your legally required repairs. I wish I could upload the pictures I have sent to you and now environmental health and Monday ombudsman it didn't have to get to this. If you would just do what you committed to repairing. This has been going on since August. I gave a 5 star review when I first became a tenant two years ago. Really sad. I feel you have all just given up

I writing because these ppl have put me in a rat infest house with backs of tha cabinet is missing and rats are coming in they say it’s my responsibility so who responsible for the miss wood in the back hole all through out the kitchen and let’s not talk about the floor Smdh this hosing association has caused me soooooo much stress to the point I have been to hospital I never miss my rent which they are happy to take every month but can’t fix nothing.

Gone to the dogs. I have been an Octavia tenant for 25 years (from back in the day when they were Marylebone Housing). It used to be a good housing association, good response times and efficient repairs. It has gone downhill over the last decade or so. I reported multiple repairs issues in the spring of this year. None have been resolved yet even though I have sent a large number of emails and phone calls. I raised an official complaint on 17th July. I have not received a response yet (9th December). Again, I followed up my complaint with many phone calls and emails. I also made a SAR request but I have not received this in readable form yet. Some of the issues are very serious, including scaffolding blocking the from door of my flat. It was fortunate that a stretcher was not required when an ambulance attended. I had collapsed, lost consciousness and sustained a head injury necessitating an emergency hospital admission. I was lucky to have regained consciousness and been able to walk to the ambulance. Octavia have shown callous indifference to the concerns of their tenants.
As for their repairs contractors, Mears, they are clueless, inefficient and inept.
It's a shame to see a once good outfit (as Octavia was) deteriorate so badly. Things have got rapidly worse in recent months. This review asks for a date of experience. I would like to say from 2014 to 2024 and all this year in particular, but I'll put today's date on it.

It has been over a month since I reached out, and I have yet to receive a response regarding the tenant’s status on the parking waiting list. Additionally, the concerns raised about your colleague’s [S] and now [D] actions remain unaddressed.

This lack of communication and attention to the needs and well-being of Octavia’s tenants is concerning and reflects poorly.

Hopefully, you will take the necessary steps to address these matters promptly.
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I have no words to describe the inefficiency, unprofessionalism, lack of any basic care of this company. Clearly it is wrong to just blame individual people within the organisation, when clearly the issue is the organisation itself, which does not fulfil any of the legal obligations vis a vis tenants and leaseholders. It should be erased and start from scratch, anything is better to what it is now.

I am currently in the process of trying to sell my share ownership property. Octavia Housing have held up this process at every possible point, costing me time and money and a lot of stress. I am trying to sell in order to create more space for my growing family, Octavia are not supportive of this in any way. They are have been persistent in their failure to respond to queries I have at any stage, I have paid the required fees for various services that they need to carry out and there have been continuous delays. As I write this, I am still trying desperately to get hold of someone in the sales team in order for my sale to move forward. It's constant blockage and delays, and I am at risk of my buyer pulling out at this stage as everything is a battle. They are very happy to accept payment for fees for service, but never actually deliver and I truly don't know what to do at this stage. I have written a formal complaint, which I am yet to receive a reply for. I'm literally at my wits end.

I have encountered many problems with Octavia getting the numbers wrong on my rent statements and service charges. Why is their financial team always making such glaring mistakes? It’s deeply troubling and makes me question their qualifications. It feels like no one at Octavia gives a toss or is even paying attention. Can the CEO please take charge of this issue and ensure that no further financial errors occur? The staff’s apparent lack of interest suggests that intervention at a higher level is needed.

Incompetent staff, not calculating charges correctly with rent and service charges, sending multiple emails and phone calls until they changed their mistake, only until 3 months later my statement is incorrect. Property damaged by heating service, still not repaired despite multiple emails, and not compliant with tenancy contract. I will be taking this further with solicitor and will NEVER buy a SO from them.

Well I got a reply here, obviously not from a person but computer generated telling me to ring the number that I’ve been ringing or email the address I’ve been emailing. What I am complaining about is not getting any response by phoning or emailing. Going round in circles. What’s the point.

They gave me and my wife a provisional offer and we went through a referencing check. I provided all informations they needed straight away and they could see every transaction of the whole year and how much savings we had. Obviously we could easily afford the place.The only issue has been that being relatively new to the UK we did not have a credit history. Before that the conditions have been clearly written that candidates were not allowed to have an adverse credit history but having no credit history was not stated for not qualifying. Anyway, they took over a week after the reference check to announce that they will withdraw the offer. Furthermore, even indicated before that having no credit history shall not be a problem, as long it’s not an adverse one and it’s clearly to see that we can afford the place. It’s obvious what happened here: They give provisional offers like candies and then start to pick favourite candidates which profiles they like the most. The problem is that you play with existences of people, which rely on you. And if there are standard procedures, which are being followed, then communicate those from beginning. And don’t wait until there are more suitable candidate to show up.

Avoid this HA at all costs if possible. They have workers which bully you, even shout at you over the phone, but as they're working from home, there is no recording of conversations, so the worker gets off scot free. To him then not paying back WCC an overpayment Octavia recieved for rent in October last year, has resulted in WCC threatening to take me to court, for money Octavia has, in my name. Numerous emails and phonecalls later... it still isnt resolved. And I still have WCC breathing down my neck. The length of time it seems to take for each stage to happen is appalling. Complaints department are a joke to, don't even bother to reply to you at all. The buck passing that occurs would be impressive if it wasn't so appallingly obvious. No-one seems to want to do their jobs there. And if you try and get things sorted, you are made to feel like you're hassling them unduly.

Wish I could rate this housing association lower than one. I’ve been without heating for a week now, I’ve called numerous times to report this and they have yet to do anything, I keep getting the run around and my time wasted. This is absolutely ridiculous and unacceptable!!! The worst ever!!!!! I would avoid this housing association at all costs.

Not even one star!!!!!!
Where do I start!!!! Recently moved out of their property. I had an issue with deposit return which ended on a good note. However their contractors Mears lied. Mears stated a repair job had been completed which was a LIE!!! another lie from Mears was: they did not have a record of coming out to call for the same job 1st time. which is a complete another lie!!!!

In regards to Octavia housing: it would be really helpful if management can make sure each tenants do actually have a housing officer that can be reached.

I could not tell you in more certain terms to stay away from this housing association.

I have spent a lifetime living in either council properties or housing association properties (Stadium housing) and I have never come across any problems that haven't been quickly solved by the landlord or by community effort. When it comes to Octavia, however, I have never known a more negligent landlord.

I have been having serious issues with a dangerously violent neighbour who threatens my safety, spouts hate crime at me and physically abuses his wife all through the night. It is rare I have managed to sleep through a night since moving in here. He hits her and chases her around the house below me, with her yelping in pain as she tries to escape him and their baby sobbing its heart out all through the night. I have now reported the baby's safety to child services as absolutely f*** all is being done, it is appalling in this day and age.

The walls, ceilings and floors are paper thin and I can hear people plugging in their phone chargers (or whatever it may be) or turning on their bathroom lights. When he is physically violent to her, it is almost as if we are in the room with him. I have had to invest in ear plugs to try and sleep at night.

My new partner came to stay with me and unfortunately got woken up by them at 2 in the morning. He said the man sounded "demonic". It has been an incredibly unsettling and disturbing situation. I call the police every single time, as do other neighbours but nothing is being done. The perpetrator runs away and returns back to the property a few hours later. I inform Octavia. But they are doing nothing.

I have been in touch with Octavia housing since the beginning, reporting every single episode of abuse and noise outside of normal hours to them. They have done absolutely nothing even though he is in serious breach of his tenancy agreement, not even a letter.

His behaviour has got worse and worse and I don't hear from Octavia for weeks, I have to constantly chase them and I have even had a staff member who's name I will not mention scream down the phone at me "why do you keep calling me, I'm BUSY" at which point I broke down in tears because I just could not believe this was happening and why nobody was listening to me or helping me.

I feel like I am paying rent for no reason and feel completely trapped with nowhere to go, I am from a very low income family and feel as if I have no other options. It's almost as if they know this and know they can treat us like dirt.

Every time I call up after a new incident with the neighbour, including calling me a "white wh**e", someone at Octavia will just say "so sorry this has happened to you, you should not be going through this, let me transfer you to someone who can help you" then "oh no they haven't answered, I'll get them to call you back" with no call back ever happening. On their website their policy clearly states that they need to send someone to speak to you within 24 hours for a hate crime as serious as this. They simply do not care. Its absolutely maddening and after just 6 months of living here I feel like I am going mad and I'm on the verge of a serious breakdown. The effects this situation has had on my mental health has been astronomical and today I have now sought advice from Citizens Advice Bureau who are looking into moving me into a new property under a different housing association imminently as this property is unfit to live in.

When I first moved in, the ceiling of my hallway completely leaked in, soaking down my walls with my brand new paint and my brand new carpet I had just had put down. Octavia repeatedly never came out to fix the roof after making so many appointments. I knew then it was going to be difficult but I was completely unprepared for what was to come.

Avoid avoid avoid this housing association at all costs.

Before moving in, I saw the reviews and thought it was potentially just people who had a lot of time on their hands to complain (no offence, I was clearly wrong and just wanted to hope for the best)

But I can tell you, I had a very full life, friendships and lots of beautiful opportunities on the horizon for me. This house and the treatment from Octavia is slowly stripping me of all of my energy and any happiness I had.

Avoid like the plague.

Even one star is far too generous for them, there is no word to describe their inaptitude and suitability to manage a housing stock. My parents live in a flat managed by them unfortunately and had the worst ever experience. They are both elderly over 65 with various health issues, my dad is disabled. They were left with no heating and no running water for over 50 hours since Sunday evening till Monday afternoon. We called everywhere, there was the culture of passing the buck and blaming another company as usual with RBKC and Octavia (rings a bell, Grenfell!!!), at one point access to the water main was through a part of a flat that accommodates disabled people to see what was wrong, we asked for the key only to be told the manager is on day off and staff have been told not to disturb her, WHAT!!!!
There is no common sense or any sense with these people the manager on day off resting somewhere whilst my parents have been left with no running water. still issue wasn't resolved until we found for ourselves that it lies with Thames Water.
Octavia customer service is one of the worst I have ever come across by far, if there was a prize for being terrible in something Octavia would definitely win that.
It took them over 50 hours, 6 engineers one worst than the other and still we had to deal with the issue ourselves, calling Thames Water to attend.
my level of anxiety and anger at the situation is beyond belief. I will take my complaint all the way to the top level, something needs to be done, Octavia and RBKC have been getting away with lots for so long and is time someone takes some action. They never attend for any repairs, or any enquiry, and when they do they are unable to do simplest task, third party company they employ are even more terrible than Octavia and incapable of doing anything.

Unexplained increases in rent and service charge... Car park flooded for weeks and shutter not working which caused delays to residents going about their daily lives. Very poor communication and service and handing of residents complaints.

I just had an engineer come to fix my boiler,,’Mark’

What a pleasant man he was , he dealt with the problem in no time,,

Calling me when he was 1/2 hour away

And respecting my property , checking all my radiators etc

Very compassionate about his job and extremely caring, considerate but above all professional at all times,,

Thank you for sending this man;

I have been with Octavia Housing for many many years. Their repair service is excellent, my queries have always been dealt with, even if at times it takes longer. When I moved to a bigger property, I was supported, Octavia is one of the best HA from my point of view.

My window fell out of its frame someone from mears came but only left black tape and said they will send report for priority I telephoned the housing today they put me through to mears and what a Awful Awful service the person who answered my call told me I have to wait until the 31st for them to come and fix the window I begged and begged him to please that’s to long then I can hear in the background a woman telling the person who took my call saying just put the phone down let her wait just put it down now man . Yes that’s what mears did to me how disgusting how dare you talk about me in the background like I was a dog and the ugly attitude in your voice was really shocking to hear that . I’ve upgraded my score than I initially had stated as a member of staff from Octavia housing called me personally and gave me the opportunity to discuss what had happened with Mears the person who phoned me was really nice and very helpful with the situation with Mears it was important that Octavia knew what had happened and I felt reassured by Octavia that it was going to be dealt with. So thank Octavia for reaching out.