Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaUnit 3, Trinity Centre, Albion Street, LS1 5AT Leeds, England, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my... Näytä lisää
Yritys on vastannut
Absolutely fantastic service today with PK instore at Leeds Trinity...an expert whose kevel of customer service was outstanding - a real credit to O2 and I wish him all the best for his very bright f... Näytä lisää
Yritys on vastannut
I ordered a sim card using customer service but it never arrived so I came instore to get a replacement sim card PK was brilliant he solved my problem instantly and also explained every step clearly a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Yhteystiedot
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, Yhdistynyt kuningaskunta
- 0113 246 9022
4,7
Erinomainen
50 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pk helped me with my o2 and virgin…i
Pk helped me with my o2 and virgin media account. He is really kind and patient. I am happy to visit this store.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Hiya Cynthia,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wexePj
📘 Facebook: https://bit.ly/3RtEPKv
Very nice
Very nice , very helpful, excellent. A lot better than White Rose. Full marks for pk.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Hey Debbie,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vieU6l
📘 Facebook: https://bit.ly/4vH24yZ
Pk helped me with my sim card issue…
Pk helped me with my sim card issue good lad.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Hey Keith,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4fsUAuf
📘 Facebook: https://bit.ly/44UizfM
Avoid 02 at any and all costs. Useless by any metric you choose.
Scoring a 1 because I have to allocate a score, otherwise would be 0.
Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker showing 5G+ everywhere around where I live.
Don’t know how they measure
Signal coverage….. but it bears no resemblance to on the ground experience.
Outright misleading / lies from 02.
Have seen far better mobile networks at far lower prices elsewhere.
This is a very bad combination. Useless network, expensive contracts, and a don’t believe you attitude when you flag the issues
Avoid at any and all costs.
Describing 02 as Abysmal is being gracious.
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Hi Brian,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
The team will be more than happy to take a look into things further for you if you can contact us one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eXnEZw
Facebook: https://bit.ly/4p5X3Or
I 100% recommend this store
I 100% recommend this store. Especially PK, after chasing customers for 2 weeks, he helped us with a solution in 20mins. He knows what he’s doing and so knowledgeable. I can’t stress this more. He is absolutely brilliant. If anyone from o2 is reading this please take care of pk he is a blessing to the company.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Absolutely brilliant service by PK
Absolutely brilliant service by PK. Thank you so much for sorting my contract and device.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thanks for your review! It is great to hear about the level of service you have received.
This 5 star belongs solely to PK and…
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my phone number and move it over to my new account. PK is hands down the best staff member in this store, navigating incredibly frustrating 02 policies that wouldn’t allow him to touch the sales computer, he persisted with our problem and finally after failing for weeks to get our problem solved, PK did everything we needed. PK deserves full credit and recognition.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44MVxaB
Facebook: https://bit.ly/4vJffQs
Everything was fine 🙂 and thanks pk…
Everything was fine 🙂 and thanks pk again for the help that this shop
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHRfXZ
Facebook: https://bit.ly/444ifLj
I am really excited about the service 🙏
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QMHKxF
Facebook: https://bit.ly/3SF1svQ
We got scammed through phone and we…
We got scammed through phone and we were really tensed but here we find the solution and ow we are relaxed.
Thank you O2
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/447HpJ2
Facebook: https://bit.ly/4vdPbMz
PK helped me today to get my phone up…
PK helped me today to get my phone up and running again after a 16 day struggle. He was kind, calm, clear and very knowledgeable. Thank you so much PK. You were amazing.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great service.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you so much for the review, it's great to hear!
PK was excellent in solving our problem…
PK was excellent in solving our problem today and after trying ourselves with no luck, he helped change a few things on the account that needed changing, thank you!
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thanks for the review Stacey, it's great to hear about the service and experience you have had
It was excellent service PK
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thanks for the review, it's great to hear about the experience you have had in store.
Absolutely fantastic service today with…
Absolutely fantastic service today with PK instore at Leeds Trinity...an expert whose kevel of customer service was outstanding - a real credit to O2 and I wish him all the best for his very bright future.
Im a very happy customer and would totally recommend this store - go see PK and the whole team 🥰
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review, Michelle. We're very glad to hear that you had a fantastic experience in store with our advisors. If you need any future assistance, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4aUbaRa
Facebook: Send us a private message or mention us at: https://bit.ly/4eKbHpR
PK provided excellent support…
PK provided excellent support throughout my query. They quickly helped me block my lost device, arranged a replacement SIM card, and guided me through the insurance claim process with clear and patient explanations. They were professional, efficient, and reassuring during a stressful situation. I really appreciated their helpful attitude and excellent customer service. Thank you for making the process smooth and hassle-free.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
PK was very helpful
PK was truly helpful in resolving a fraud impersonation problem. Someone bought a device from my account. I hit a dead end with the customer care. When I visited the store to get help for this issue, he was very helpful and efficient in solving this for me. Great service. Cheers!
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bl7ZlF
Facebook: https://bit.ly/4v3O3L6
Best service given by pk (Prasana)
Best service given by pk (Prasana) . As really frustrated by other company . Just for a little help .
But really save my day and my time .
Great Man . Thank you to Pk and team .
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SsJNaG
Facebook: https://bit.ly/4pfPZzb
PK helped me with the viruses in my…
PK helped me with the viruses in my phone. Good lad.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä O2 - Leeds Trinity
Thank you for taking the time to leave us a review, Elaine. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4wgj5An
Facebook: Send us a private message or mention us at: https://bit.ly/44Cv93c
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