Novo Nordisk Arvostelua 

Geldgeile Versagerfirma. Menschlich
wirklich die schlimmsten Personen die man in den dunkelsten Gassen nur finden kann. Traurig, die würden ihre Mutter für nen Appel und nen Ei verkaufen! Ekelhafte Menschen die dort arbeiten! 🥲

Völlige Enttäuschung – Null Wirkung und mangelhafter Kundenservice. Ich nehme nun seit zwei Monaten Wegovy Tabletten (erst ein Monat 1.5 mg, jetzt 4 mg) und halte mich strikt an alle Einnahmeregeln. Doch statt einer Gewichtsabnahme habe ich in dieser Zeit sogar 4,7 kg zugenommen. Das ist rausgeworfenes Geld und eine absolute Frechheit. Besonders schockierend: Im Gespräch mit dem Kundenservice von Novo Nordisk wurden sensible Daten wie meine Adresse, mein Wohnort und mein Geburtsdatum ohne vorherige Einwilligung oder Aufklärung abgefragt und erfasst. Zuerst wurde der Eindruck erweckt, man würde mir helfen, doch am Ende wurde mir mitgeteilt, dass man keine medizinischen Auskünfte geben könne. Meine Daten wurden zweckentfremdet, um Produktfeedback zu sammeln, anstatt mir bei der gesundheitlichen Problematik beizustehen. Es ist eine sehr traurige Situation, dass so mit Patienten umgegangen wird. Ich kann dieses Produkt absolut nicht weiterempfehlen.

To Whom It May Concern,
I am giving your company a one-star rating only because there is no option to go lower.
I am extremely disappointed and upset by the way my case has been handled. For the past 10 days, I have been trying to obtain a simple status update regarding my inquiry, but no one has been able to help me.
During this time, I have called approximately seven times and repeatedly requested to speak with a supervisor. On every occasion, I was promised a callback within 24 to 48 hours. Despite these repeated assurances, I have not received a single callback.
I have left numerous messages and have done everything possible to follow the proper channels, yet I continue to be ignored. The complete lack of follow-through and communication demonstrates an alarming lack of respect for your customers.
I am over 60 years old, and I can honestly say that this is the worst customer service experience I have encountered in my lifetime. What is most frustrating is not just the unresolved issue itself, but the fact that no one seems willing to take responsibility or even provide a basic update.
If someone from your company is willing to address this matter and provide the level of customer service that should be expected, I ask that you contact me regarding:
Case Number: 03623601
I sincerely hope someone reviews this complaint and recognizes how unacceptable this level of service has been.
Regards,

Actrapid und Protaphane, zwei Humaninsuline, werden vom Markt genommen. Seit 43 Jahren nutze ich sie, habe keinerlei Komplikationen oder Spätfolgen. Jetzt muss die Firma vermutlich Abnehmspritzen herstellen oder aus billigen Synthetikinsulinen noch mehr Profit rausschlagen. Menschen sind denen egal. Und kranke Diabetiker bringen wahrscheinlich nochmal mehr Profit. Wenn schlechte Menschen gute Dinge vom Markt nehmen, damit gesunde Menschen kränker werden, wird mir schlecht.

Wegovy, sikken en skuffelse, ikke en gram tabt, men masser af bivirkninger så som kraftig tørst, ekstrem tynd mave og svedeture. Dette skal sættes i sammenligning med det Amerikanske slanke middel Mysimba hvor jeg på to måneder tabte 12 kilo (men ikke måtte forsætte med "resten af livet" for min læge som man må med Wegovy) Tager man så i betragtning at Mysimba kun koster 900 kr (da jeg tog det) for en måned vil jeg også tillade mig at kalde Novo Nordisk for ret penge griske. Men kort sagt, prøv selv Wegovy hvis du vil, men kan jeg anbefale det... absolut ikke, ikke engang til min værste fjende (desuden var der betydelig mere kontrol hos lægen med Mysimby end med Wegovy hvor jeg bare blev spurgt om jeg ville forsætte og så ved ja fik udskrevet en recept...) Så igen kort sagt... Dansk møg produkt

Ich habe vor einiger Zeit versucht, für meinen InsulinPen einen Käfig zu bekommen, da der alte angerissen ist und ausgetauscht werden sollte.
Man teilte mir mit, dass aus medizinischen und hygienischen Gründen keine Ersatzteile zur Verfügung stünden und man einen neuen Pen kaufen müsse.
Ich halte das für extrem wenig nachhaltig und habe die Marke gewechselt.

They sent me the wrong dose, and proceeded to blame me for the mistake. Their system is NOT dummy proof, so if you end up changing doses, don’t expect it to be easy. 3 of the 4 people that helped me over the phone were very rude, would not listen to me, and one gal even talked over me while I was trying to explain the situation. I will never be using them again.

Som patient, der er afhængig af deres medicin, er jeg utrolig skuffet over manglen på klar kommunikation angående leveringsproblemer. Har forsøgt at få svar på, hvornår mit præparat er tilbage på apotekerne, men får kun vage og udenomssnak-svar fra deres kundeservice. Deres hjemmeside er svær at navigere, og oplysningerne om mangelsituationer opdateres alt for sjældent. Det er dybt frustrerende at stå i en situation, hvor man mangler vigtig medicin, og producenten ikke tager ansvar for at informere ordentligt

I wish I read these reviews prior to engaging in this program. My experience is similar to most of the unhappy customers on this forum. My injection pen jammed and I lost a shot trying to reload the pen. I was on my 7th shot and almost two month less a week into the program. Calling the Novo Nordisk Help Line was a total waste of time. I went through the litany of moronic questions w/o any indication of anything that I may have been doing wrong. In the end I heard that pen jamming was my fault with no explanation on what I have been doing wrong and no offer to replace the shot (which frankly have been my expectation). They made me feel like i am a cheat trying to take advantage of the honest and public health motivated company. I my naivity i purchased the following 4 weeks supply hoping that someone reviewes this call and will follow up with me. Nothing like that. I you think that by paying premium you are entitled to a premium customer service think again. The Novo Nordisk may have a fancy name, professional web site, and the aura of success surounding it but when the rubber hits the ground it is all about them and not you - the patient. After 3 months of treatment the effects of weight loss are moderate, the side effects are discouraging and the customer support is awfull. I have switched to generic now as i cannot justify the premium cost. No diffrence in all aspects cited above and the pen is working fine. If you are a prospective buyer consider yourself warned!

I sent my faulty pen back over 9 weeks ago have called numerous times only to be told it’s with the safety team in Sweden,so I am stuck with no medication and £189 out of pocket,

I spoke with a customer service representative today regarding my last Wegovy shot, as the needle did not dispense the medication at all. After nearly 20 minutes of answering endless questions, the representative proceeded to end the call.

I then asked when my pen would be replaced since I paid for it. At that point, she let out a heavy sigh and became noticeably annoyed that I asked the question. I explained that this had never happened to me before and asked her to please be patient while explaining the replacement process.

She hesitantly provided the information, which I found odd, as though she personally did not want to approve the replacement. Eventually, she gave me the information I requested, but not without repeated sighs and obvious annoyance. It felt as though she simply wanted to get me off the phone as quickly as possible.

Terrible customer service experience.

Just plain average.

I knew after third dose of supposedly four 1 mg. dose pen that quantity in pen looked insufficient and on day of injection could only turn dial about 20% of the usual amount to get to the 1. Being very regimented prescription I injected the small amount and called my pharmacy for advice. Pharmacist instructed me to call “ customer service “ number on ozempic box which I did and was answered by very friendly young woman who proceeded to collect all my personal information for the “ saftey team”the advised me to never use a partial dose , then prior to disconnecting advised me not to share needles and I should contact my doctors office for further advice on what do about the partial dose. I spent nearly 30 minutes on the phone with this person and received zero assistance and in fact was suggested that I somehow was sharing my pen with someone. For what I’m paying to try this product I’m not sharing and the pen should at least contain the proper dosage! Even better just to complete the circle I called my doctors office as instructed and was told by the nurse I should contact the pharmacy. Typical of customer service every where you go today. Thanks for nothing!

Still waiting for new far loss drug other than ozempik

Novocare has "THE" worst customer service I have ever dealt with. I got the wegovy pill and they had the best price at the time. I was told, by their website, they do not deliver to PO Boxes. So, I had two deliveries through FedEx.

Now, for some reason, they shipped my third prescrition through the postal service and my physical address does not get postal service mail delivered to it...so, I was not going to get the delivery. Not a hard problem to rectify, just call them up and tell them the shipment is coming back and I need it to come FedEx.

Well, I was forwarded "4" times and the only people I was speaking to was from India. The broken language was horrible and they absolutely could not understand my problem. They kept verifying the address and said they would have to forward me to the "escalation team" that no one, even them, could be connected with, to find out what happened.

On a whim, my wife went to the main post office in our city, which is a "HUGE" post office to attempt and get that package. She was successful and after "5" hours of round-n-round I said "I'm done...no more!" I even requested a refund if the package came back undelivered and was told refunds are on a case-by-case basis....??

I found out "Amazon" sells the exact same thiing for the exact same price, so No more Novocare!!

You absolutely will not get any help from these folks and you may end up eating the cost of the medication if you don't get it. They are absolutely horrible to deal with.

No recomendaría trabajar en Novo Nordisk España, al menos en el departamento financiero.

The worst customer service i have ever experienced, 3 phone calls and about 4 hours total on hold and every single rep had a different answer for me. How can nobody find my script? how can it be delivered when they can't even find the script? wow glad i am on my last 3 months then changing to a different med.

Rogue Product - NovoNordisk’s Novorapid Flexpen rapid insulin for type 1 diabetes.
As both a scientist and a sufferer of type 1 diabetes for many years I have been using this fast acting insulin for several years. My concern is that this product is unfit for purpose and should never have been approved. How it was able to get past the product-testing phase is a complete mystery to me. In short, this product doesn’t do what it claims. It takes on average between 4 and 6 hours to take effect and only then by producing a sudden, severe drop in blood sugars resulting in a severe hypoglycaemia.
My honest opinion is that this product is dangerous, causes harm and has severe negative effects on one’s health and wellbeing. It should be withdrawn immediately.

Had a Ozempic pen go dry after two .5 mg injections. This was the 4th pen I have used and all previously worked fine. Took it back to the Pharmacy and they advised the pen was defective as it wouldn't dial up to required dosage. Advised to call Novanordisk and was put on hold for 34 minutes. Then was told by representative that I was injecting wrong. When i asked why the previous pens worked fine they had answer.

Again, wish I could leave a zero. For a while you could actually get through to someone, but then it got worse than before. The wrong dose was sent and after waiting for hours on multiple occasions I just asked for half a refund as I'd have to double up on the shots, giving me 2 not 4 doses. Was told they would listen to my call, where I repeatedly was assured they had the higher dose prescription and would send it. and that they'd get back to me. Someone called me said they would connect me to someone that would help. After an hour on hold a snotty woman said they don't replay and listen to calls (where I repeatedly asked for assurance that I would receive the higher dose).
They didn't listen to the call and just said the wrong dose was my fault. Luckily I didn't have much weight to lose so will just cancel. Never again.