Billed beyond what we agreed
We contracted Notified for a single, clearly defined service, backed by one quote and one agreed price. Despite this, we received multiple invoices for what was presented as a unified service — with no prior notice, no explanation, and no breakdown that matched what we had agreed to.
When I reached out to our account manager for clarification, I received no follow-up whatsoever. Rather than addressing the billing discrepancy, Notified's collections department began chasing payment for charges we never authorized, and then added late payment fees on top of invoices we were actively disputing.
The lack of transparency in their billing process, combined with the complete failure of the account management team to respond to legitimate questions, made this a very frustrating experience. One invoice was settled promptly once we received it — but we should never have been billed for services outside the agreed scope in the first place.
I would caution any business considering Notified to ensure that every service and every potential charge is explicitly spelled out in your contract before signing. Verbal assurances and a single quote are apparently not sufficient protection against unexpected billing.
12. helmikuuta 2026
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