Nostro Arvostelua 

Vastaus yritykseltä Nostro

1.12.2025

To be clear about how things work on our side: we do not reject withdrawals or terminate accounts without a documented reason based on the trading rules. Every payout request is reviewed by our compliance team, and if a breach is found, the account is flagged with the exact rule that was broken.

All breach and rejection reasons are shown directly on the trader dashboard, and the same information is also sent via email so you can see clearly what triggered the decision. If anything is unclear or you feel the rule has been applied incorrectly, you can always reply to that email or contact support and request a re-review of your case.

We are not here to avoid paying traders who follow the rules — payouts are only declined when a specific breach is confirmed. Please send your account ID and ticket number to our support team so we can look into your situation in detail and make sure you get a transparent explanation. If there has been any mistake, we’ll fix it.

Vastaus yritykseltä Nostro

1.12.2025

Thank you for taking the time to share your feedback — we understand why you feel frustrated, and we want to clarify a few important points openly.

All breaches, payout rejections, and rule-related violations are always displayed directly on the user’s dashboard, and we also send a detailed explanation via email every time an account is flagged. We never decline a payout without providing the exact rule that was broken.

We also recognise the concerns around past outages and compensation. While some delays occurred during the transition to the new dashboard, compensation accounts are still being processed and distributed in stages. We agree communication could have been smoother, and the team is working on improving this.

Our goal is not to avoid obligations — it’s to ensure that every trader is treated fairly while keeping the platform secure, stable and fully compliant with trading rules.

We appreciate you sharing your experience, and we genuinely hope to rebuild your confidence in the firm.

Vastaus yritykseltä Nostro

1.12.2025

Thank you for sharing your feedback. We want to clarify that payouts are only ever rejected when a trading rule has been broken, and every rejection comes with a full explanation visible directly on the trader’s dashboard as well as sent by email. We never deny payouts without clearly providing the exact rule breach, time-stamp, and trade details so traders can review everything themselves.

We understand how frustrating it can feel when a payout doesn’t go through, but our trading rules exist to protect traders and the firm, and they apply equally to everyone. If you believe any decision was made in error, our support team is always available to re-check your case and provide a detailed breakdown.

We appreciate you taking the time to leave a review and we wish you the best in your trading journey.

Vastaus yritykseltä Nostro

1.12.2025

Thanks for sharing your feedback. We understand how frustrating a rejected payout can feel, but payouts are only ever declined when a trading rule has been broken. Every breach reason is clearly shown inside the dashboard, and a full explanation is also sent to the registered email so traders always know exactly what happened.

We never reject payouts without evidence, and thousands of traders continue to receive their withdrawals successfully every week. If you believe something was incorrect, our support team can always review it again and clarify any confusion. We’re committed to transparency and fairness for all traders, and we’re here to help you get back on track.

Vastaus yritykseltä Nostro

1.12.2025

Thanks for sharing your feedback. Just to clarify for anyone reading — payouts at Nostro are only ever rejected when a clear trading rule has been broken. Nothing else.

Every breach reason, including timestamps and trade details, is always shown transparently inside the dashboard and also sent by email so traders can see exactly what happened.

We understand frustrations when a payout is denied, but rules like max daily loss, max overall loss, news restrictions, and stop-loss requirements exist to protect both traders and the firm. As long as traders remain within those rules, payouts continue to be processed normally.

If you believe there has been any mistake or misunderstanding, the support team can always review the data again — just reach out with your account ID.

Vastaus yritykseltä Nostro

1.12.2025

Thank you for sharing this. We looked into your case and the discount code was unfortunately not applied at checkout, which means the payment processor charged the full amount. Discount codes must be fully applied before the transaction is completed, otherwise the system cannot retroactively adjust the price.

While we understand the frustration, purchases made without an active discount code cannot be refunded or altered after payment is confirmed. Our support team explained this and followed standard policy, but we are always happy to guide you step-by-step next time to ensure the code applies correctly before checkout.

We appreciate the feedback and will continue improving the clarity of our purchasing instructions so this doesn’t happen again.

Vastaus yritykseltä Nostro

1.12.2025

Thank you for sharing your feedback. We understand how frustrating it can feel when the server goes offline, and we genuinely apologise for any inconvenience caused. Our team only performs maintenance or restarts the server when it’s absolutely necessary to protect platform stability and trader data — never randomly or without purpose.

We’re continuously upgrading our infrastructure so downtime becomes even shorter and less frequent. If your account was affected or if you still experience any issues, please reach out to support so we can review it directly and assist you right away.

We appreciate your patience and the chance to improve.

Vastaus yritykseltä Nostro

1.12.2025

Thank you for the feedback — really glad to hear our support team sorted your dashboard issue right away. We’ve put a lot of focus into improving response times and making sure any technical problem gets fixed on the spot, so it’s great to see that reflected in your experience. We appreciate you trading with us and we’re here anytime you need help.

Vastaus yritykseltä Nostro

1.12.2025

Thank you for taking the time to share your experience. We understand how frustrating it can feel when things don’t go the way you expect, and we genuinely appreciate the feedback.

To clarify a few important points for anyone reading:

• Payouts are only ever rejected when a trading rule is broken — nothing else.
• Every breach reason is shown clearly on the trader’s dashboard and is also sent directly via email so nothing is hidden.
• We do not reject payouts without evidence; every decision is tied to a specific rule violation that traders can verify themselves.
• No firm can process a payout if the rules aren’t followed, but we always encourage traders to reach out so the team can walk through the data with them.

We know the industry can be emotional, and we’re constantly improving systems, rules clarity, and communication so traders always know exactly where they stand.

If you would like us to review your case again, you’re welcome to contact support with your account ID and we’ll happily re-check everything for you.

Vastaus yritykseltä Nostro

22.11.2025

Thanks for sharing your feedback — we understand how frustrating it can feel when an account is rejected, especially after months of effort. But it’s important to clarify one thing for anyone reading:

Nostro only rejects payouts when a trader breaks the trading rules.
There are no random denials, no hidden surprises, and no decisions made without reviewing the account history in full.

Every funded account must follow the exact same guidelines — risk limits, stop-loss requirements, drawdown protections, and consistency rules. These rules exist to keep payouts sustainable and fair for everyone on the platform.

If a payout is denied, it’s because:

• the account breached a rule during the payout cycle,
• or the system detected a violation that couldn’t be overlooked.

The goal is never to punish traders — it’s to protect the funded program and make sure payouts remain reliable for those who follow the rules.

If you feel your case was reviewed incorrectly, you can always request a re-check through support so the team can look at the logs again.

We know payouts matter more than anything in a prop firm, and that’s why they’re processed as long as the trading rules are respected.

Vastaus yritykseltä Nostro

22.11.2025

Thank you for sharing your thoughts. Just to clarify how our system works: payouts are only ever rejected when a trading rule has been broken, such as breaching the daily drawdown, overall drawdown, or risk-per-trade limits. These rules are in place for every trader and applied equally across all accounts to keep the environment fair and consistent.

We completely understand that denied payouts can be frustrating, which is why we always review each case based on clear data from the trading logs. We don’t reject payouts without verified rule breaches, and we never deny withdrawals without showing traders the exact reason from the system.

We appreciate your feedback, and if you’d like us to recheck your account or provide more detail, our support team is always available to help.

Vastaus yritykseltä Nostro

22.11.2025

Thank you for sharing your thoughts — we really appreciate the honest feedback. We’re glad the soft-breach system has been helpful for improving risk habits, and we hear you clearly regarding the consistency score and profit-share structure. Feedback like this plays a big role in shaping future updates, and we’ll continue refining the rules to keep things fair, transparent, and trader-focused. Thanks again for taking the time to share your experience.

Vastaus yritykseltä Nostro

21.11.2025

Thank you for the honest review — it means a lot to us.
We’re glad you’re enjoying the affordable challenges and straightforward rules. We’ve worked hard to keep the process simple and fair so traders can focus on what really matters: solid strategy and discipline.

And yes, as long as the rules are followed, payouts are always processed — no shortcuts, no surprises.

Thanks again for your trust and for being part of the Nostro community. Wishing you many more successful payouts ahead.

Vastaus yritykseltä Nostro

21.11.2025

Thank you so much for sharing your journey with us — this really means a lot. You’ve been with Nostro through the highs and the tough moments, and we truly appreciate your honesty, patience, and support along the way.

Huge respect for the discipline and effort it took to get funded and receive your first payout — that’s a milestone every trader remembers, and we’re glad Nostro could be part of that moment with you.

Blowing an account is never easy, and it happens to even the most experienced traders. What matters is exactly what you said — staying hopeful, staying disciplined, and coming back stronger. We believe in your ability to do that, and we’re here whenever you’re ready to take the next step.

Thank you again for the trust and the kind words. We’re committed to growing, improving, and building something meaningful for traders like you. Wishing you nothing but success on your next run — you’ve got this. 🚀

Vastaus yritykseltä Nostro

21.11.2025

Thank you so much for taking the time to share such a detailed and thoughtful review — it truly means a lot to us.

We’re really glad to hear that your experience with Nostro has felt professional, transparent, and supportive from the start. Low spreads, stable servers, and fast execution are exactly the conditions we want every trader to have, so it’s great to know they’ve made your trading smoother.

It’s also amazing to hear that our support team stood out for you. We put a lot of effort into giving real, helpful answers without the usual back-and-forth, and feedback like this lets us know we’re on the right track.

We appreciate your comments about the fairness of the evaluation process and the clarity of our rules — that transparency is something we take seriously. And hearing that payouts have been fast and hassle-free is especially rewarding for our team.

Thank you again for your trust and recommendation. We’re glad you chose Nostro, and we’re committed to continuing to support your growth every step of the way. 🚀

Vastaus yritykseltä Nostro

21.11.2025

Gracias por compartir tu experiencia con nosotros. Nos alegra mucho saber que consideras a Nostro uno de los mejores prop firms con los que has operado. Tomamos nota de tu comentario sobre el proceso de KYC — sabemos que puede ser más rápido, y estamos trabajando para optimizarlo para que los traders no tengan que esperar más de lo necesario.

Una vez verificado, nos alegra que todo haya funcionado bien para ti. Agradecemos tu confianza y esperamos seguir ofreciéndote una experiencia cada vez más fluida y profesional.

Gracias por estar con Nostro. 🚀

Vastaus yritykseltä Nostro

21.11.2025

Thank you so much for sharing this — we really appreciate it. We’re glad the experience felt smooth, supportive, and enjoyable for you. That’s exactly the kind of trading environment we aim to create. Happy to have you in the Nostro community, and here’s to more great energy and great trades ahead.

Vastaus yritykseltä Nostro

21.11.2025

Thank you so much for the amazing feedback — we really appreciate it!

We’re glad to hear that the platform felt smooth, beginner-friendly, and easy to navigate. That’s exactly the kind of experience we want every trader to have, whether they’re just starting out or already experienced. Hearing that payouts were on time and without complications means a lot to our whole team — it’s something we take very seriously.

We’re also happy that the clean interface and helpful support team stood out for you. Thanks again for the recommendation and for trusting Nostro — we’re here to support you every step of the way! 🚀

Vastaus yritykseltä Nostro

21.11.2025

Thank you so much for taking the time to share your experience — we really appreciate it.

We’re glad to hear that Nostro has felt affordable, beginner-friendly, and still premium in the way everything functions. That balance is exactly what we’ve been working toward, so it means a lot to know it’s showing in your experience.

It’s also great to hear that any issues you faced were handled quickly and clearly. We put a lot of effort into giving real solutions, not copy-paste responses, and we’re happy that the support team was able to help you every time.

Thank you as well for mentioning our updates and communication — keeping traders informed across Facebook and all social channels is something we’re committed to, especially as we continue improving the platform.

We really appreciate your trust and recommendation. We’re glad to have you in the Nostro community, and we’ll keep working hard to give you a smooth, transparent, and supportive trading experience. 🚀

Vastaus yritykseltä Nostro

21.11.2025

Thank you so much for taking the time to share such a detailed and thoughtful review — we really appreciate it.

It’s great to hear that you’re enjoying the improvements to our tech, including the in-house MT5 server and the updated dashboard with clearer tracking and analytics. We’ve put a lot of work into making the platform smoother, faster, and more intuitive for traders, so it’s amazing to know that it’s helping you monitor your progress more easily.

We’re also really happy that the affordable account options and low-barrier pricing have supported your journey from the beginning. And hearing that you’ve received multiple payouts since February — all without delays — is exactly the kind of experience we want every trader to have. Fast execution, fair spreads, and reliable withdrawals are always top priorities for us.

Thank you again for the kind words and for being part of the Nostro community. Your support means a lot, and we’re excited to keep growing and improving alongside traders like you. 🚀