Nine West Arvostelua 

I would give zero stars if possible. Ordered shoes and less than 24 hours later they went on sale. I called back and customer service said that the order has not been fulfilled yet so if I call back on Monday they would issue a credit. I called on Monday and was told no such policy existed. This was the 1st and last time I will ever order from 9 West.

This website is a scam, to get card details. Do not put your card details in.
I tried to pay for shoes, it said on the website unsuccessfulans some message came up about Chinese translation!!
I rang my bank straight away, just as they were trying to take two lots of €790 from my account 😳 thankfully the customer advisor was able to stop it! Card now cancelled! Do not put card details on this website

I would give less than one star if I could! Their customer service is non existent. They put the wrong shipping address so I emailed back immediately to fix the issue and the email on the confirmation was invalid. I called customer service the next day and they stated it was too late to change. I had to wait for them to receive it back from postal land in order to correct the issue!! Totally rediculous and a lot of my time wasted!!smh!

I purchased a pair of red 'Lalin' shoes for AUD 100. Initially, I was satisfied with both the color and fit. However, after wearing them just once to church, I was let down. Within 1.5 hours, the color rubbed off onto the sides of my feet, and the leather at the tip started peeling. I'm so disappointed with the cheap quality of these shoes. They can’t be returned since it’s on sale. But if you look at their website, most of them are heavily priced up and then labeled as ’sale’ with a discount offer. Absolute rip off and cheap tactics to sell their low quality products.

Nine west south africa cape is a scam people, please please don't buy from there rather buy your nine west from the store or superbalist pls pls I lost r1800.

Should have read the reviews! Ordered via AU NIne West a pair of shoes however a known website error means the incorrect size is being sent. Customer service was as useless as tits on a bull - can phone the warehouse and correct the order - expect the customer to return for a refund. I am in NZ and link the service consultant sent is for AUST post who do not offer free returns for NZ customers. Waiting on Nine West to provide a postage sticker however I expect I shall be out of pocket for returning them if i want a refund. Shocking customer service!

I have been a loyal and long time customer. Over the weekend my package was stolen off of my porch. I have camera footage and a police report. Nine West advised me to contact Ups, and UPS declined the claim because the package was delivered. I called Nine West back and basically was told the claim will have to be filed/ approved by UPS. Which makes no sense,I made the purchase with Nine West, and as a loyal customers they should have resolved the issue. I have spent so much money and only wear Nine West shoes! As of today,I will no longer purchase or order from Nine West. , You have lost a loyal customer, your company lacks empathy, loyalty, and do not value their customers.

Bestel hier niets!
Had pumps van Nine West besteld en betaald.
Ook nog extra invoerkosten betaald en kreeg een kapotte zonnebril geleverd.

I have used Nine West for years!!! All my old wallets and handbags I have from are still good. The new Nine West is unbelievable. I bought 3 bags recently from them and they weren’t good at all. I had to return them for a different one. The zippers aren’t that great or the material of the bags. I really loved the one I recently bought. Had to return it due to the seam of it coming apart. Do better Nine West.

I have been a customer for years when they had stores all over. I still have a pair of there boots from 2011 and they are great! But the last couple of years the quality has gotten horrible. The shoes are smaller in size and just look cheap over all I bought 3 pair and sent them all back smh

It's a scam. My order never arrived. Payment was made towards a Chinese account (Nine West is supposedly a US based shoe company). No confirmation email right away, only after a few weeks. The email was clearly sent by amateur scammers, as the email address had nothing to do with Nine West. In the email there was a tracking number, which surprise surprise, does not work. Contacted customer service and they told me they don't have my order registered in their system to they cannot help me. BEWARE OF THIS SCAM! Their website likely got cracked by scammers and Nine West is letting its customers fall prey to them, instead of temporarily closing the website and fixing the issue.

Update: The order did arrive, however it was in no shape or form the shoes I ordered, but a car radio battery eliminator (?). Such a disappointing experience.

Ordered boots on 11/25/23, I have had an issue with 1 pair of boots since I received them on 12/2/23. the inside of one of the boots had fabric rolled up in the corner that you could feel when your foot was in the boot and a white mark on the back of the heel, I reported it 12/3/23. Went back and forth with customer service sending pictures/emails for about 5 days and finally got a return packing slip and sent them in the mail. I initially wanted to exchange the boots but after dealing with customer service and terrible store policies I was hesitant too. Well turns out the store policy doesn't allow you to receive an exchange even when it's a quality control issue. You have to repurchase and call in for a price adjustment after purchase to get the same deal. Oh and here's the real kicker, if NINE WEST sent you a product that is damaged you cannot get your money back in the original form of payment!!!!!! they will only issue you store credit!!!! that's right now I am forced to spend money at this store!!!!! Buyer beware this entire experience has been terrible. the customer service agents are not the issue, they are actually wonderful employees trapped behind these ridiculous store policies.
P.S I still don't have the boots because I have to wait for the store credit to load onto my account. its 12/27/23, that's right its been over 1 month since this started.
Date of experience: November 25, 2023

Won't be ordering from Nine West again. I ordered the Quizme Wide Calf boot and found that the calf was just way too big (note I do typically wear wide calf). I called prior to submitting for refund, explained my situation - that I just wanted to exchange for the Quizme Regular boot (same boot and size, but *non-wide calf). Customer Service told me that they cannot exchange online orders, but specifically explained that once my refund was issued I could call them back and reorder the same Quizme boot in the regular (non- wide calf), and they would absolutely price match what I paid in my original order. I went through the entire refund process, but when I called I was told that since it's not the wide calf I'm exchanging for that they cannot price match as they consider the regular non-wide calf Quizme boot an entirely different shoe (Excuse me...come again)!?!? So now I have no boots for my upcoming holidays.

Please be very aware that Nine West's online orders return policy does not necessarily benefit their customers (at least not in this scenario)...it is very deceiving; especially when someone who works in customer service confirms the process, but you call back and they give you a completely different story. Very upsetting experience to say the least.

I ordered shoes for an event I ordered them 5 business days in advance and paid for a 2-3 day shipping. It took 7 business days and they would not refund my additional shipping cost. I was told if I looked at the microscopic print it would have said 2-3 business days after the order is processed. Basically, if they take 5 days to process it will be 2-3 days after. It is a scam for sure. I will never wear their shoes again.

Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges.
So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake.

I bought from Nine West South Africa. Became suspicuous when goods were being shipped from China. Lost over R2000 and I intentionally choose South Africa because I wanted to buy local. It is a scam and Nine West is intentionally letting scammers use their name

I wish I checked here before buying from Nine West... I bought 2 pairs of shoes from the online store of Nine West Netherlands and paid 104 EUR. After 5 weeks I received my shipment from China (?) had to pay import taxes as well and when I received the package finally the delivery was a hideous baseball cap!!! I contacted customer service and they told me that I need to send the cap all the way back to China to get a full refund. Returned costs will be on me! They offered half refund if I keep the hat. So I need to pay 50+ EUR for an ugly hat that I didn't even want in the first place??? They are a real SCAM! Do not buy guys, save your money for another seller. Huge disappointment in Nine West!

Spent over a hundred bucks on boots and what they sent was sunglasses instead. I asked them to refund what I paid and they said they will only refund it if I return it, what the heck will I return when they didn't send my shoes?!? What a scam!!!

I purchased a pair of patent leather ‘Twirl’ pump shoes on sale and even though they are my size, I cannot walk in them as the back part does not support my heel - my feet still slip out from the back. Terribly made! I spent 2 lots of shipping costs as thought going down a size should resolve the issue but NO. I was told that I must pay for shipping cost when I returned the first pair because I changed my mind. I didn’t, the shoe is not made properly to support the heel of a foot … Now seeking a refund!