Nimax Theatres Arvostelua 

Don't buy tickets from this theatre group. They will alter the date of the show and take forever getting you alternative tickets. Then when you do get the replacement tickets and you show up with a bag with some food in it (which you've just bought to take home and are not going to eat in the theatre) they won't let you in. No apology, no refund, no nothing.

Shocking service, booked The Play that Goes Wrong to Duchess Theatre direct. On the day of the performance (March 13, I suffered an accident. Sent email to the box office called them several times to rearrange the visit. Sill no contact and the number given has no answer. They just took the money straight away.
Quite frankly an embarrassing service from this company.

The customer service from Poppy by email is nothing short of exceptional. A fantastic ambassador for the company both in the speed of response, support and outcome so thank you. Possibly the best all round service experienced from any company so thank you

Due to the weather disruption, we were sent an email saying we could change, but could take up to 5 days for a response.
We completed the form and submitted three different days. Within an hour we received alternative tickets on a chosen date and good seats in same row as originally booked.
Was great service.

Just save yourself disappointment and don’t book with them.
Shockingly ignorant customer service….their policy seems to be that if they ignore you long enough you’ll give up and go away. It’s a joke they do a show called get up stand up…..stand up for your rights, not with Nimax 😂😂😂
Absolutely ruined our family Christmas get together, no Covid contingency plan, hundreds of pounds wasted in travel to be handed a note from an ignorant thug who apparently couldn’t talk telling us the show was cancelled….on the door.
Was then told I had been emailed ( I had at 7 pm when we were at the door), some of our party had travelled 3-4 hours to London, we’d used our previous A/L, I for one worked in domestic abuse through lockdown and work as an NHS midwife…..it’s bad enough we’re treated abysmally by the government let alone getting such shocking service when we actually pay for it. I was bluntly told I should have read the terms and conditions.
Thanks !! I hope you lot at Nimax weren’t one of the doorstep clappers for the NHS. What I need is a break ! A lunch break would be nice. But to pay for a break and a theatre trip to see my daughters and family and to be treated like poo just beggars belief.
Save yourself the indignity of being ripped of and laughed at by this company.

WE had tickets to a show that was cancelled so we bought tickets last minute to another show. Second show cancelled as we were queuing to get into the theatre. No refunds after 2 weeks. no answer to numerous emails - they auto apologise but are very busy. No one to talk on the phone. Easy way to make money and rip off supporters of the arts - dont buy tickets through them unless you are planning on donating money rather than seeing a show. Cancellations happen but covid has become an excuse to just rip the audience off it seems.

Matinee Show on 29/12 was cancelled via text message and e-mail 65 mins before the performance of Get Up Stand Up. If this wasn't bad enough they don't reply to their e-mails, don't honour their 3-5 working day refund policy and the "Customer Relations" telephone number is constantly engaged. Anyone booking a West End Show is currently paying a premium as these Theatres try to recover Pandemic losses. The customer service is anything other than premium.

Cancelled a show two hours before showtime with only an email and a text. We were already in central London and had paid for multiple other bookings. Nothing heard 48hours after and only a mass apology received.

Stepped in and happily moved our theatre tickets at last minute after a covid scare.

I came here to see what experience people have had with the App. I will download it and see on the basis of the good reviews below, and that when I cancelled my (cheap, restricted view) tickets to see Get Up, Stand Up! New ones sent out on my chosen time and date. I seriously thought I'd be struggling to get some at a reasonable price again as on the original process of booking there were very few available.

Update: app just said "This service is not available right now, please try later." Or words to that effect. Just had to buy drinks at the bar (card only at The Lyric - but the House white wine was delicious).

I have just contracted Covid. I had three tickets for Saturday night which I would happily have exchanged for another date but the run ends on Sunday and I am not out of isolation till Monday. Sent an email with proof of my positive test and received instant refund. Very impressive service which is so much appreciated at this difficult time.

I had to cancel my booking due to my husband being contacted by the NHS app. I was told I could exchange my tickets. However nobody answers the phone or replies to emails. It is the worst customer service I have ever encountered.

Lyric Theatre London - Amanda

I have a hidden disability and have a mobility scooter, Amanda made my experience 10000% better. Right from the moment I got there she told me a safe place to store the scooter, escorted me to my seat and even went and collected my preordered merchandise and drinks then brought them to my seats. She was super friendly, patient and understanding. She checked on me during the interval and also came to me at the end to escort me back to my scooter and waited until I left the building before continuing with the rest of her duties. I can’t thank her enough for such a wonderful experience and just being a kind person, it really goes a long way.

Nina who works at the Lyric Theatre in Shaftesbury Avenue was amazing. It was out first time going to the theatre since COVID restrictions lifted and the queue was very busy and crowded. She immediately spotted that my 12 year old was finding it a bit overwhelming, let her come into a quiet space, fetched her a glass of water and reassured her so that she could them come into the theatre calmly. She gave her time to have a snack and go to the toilet all away from the busy crowds. What a great employee! I hope she can be recognised for her excellent customer service. Thanks Nina!

Show was postponed and instead of tickets being automatically rebooked for the new shows, I was not told anything so I had to chase them and then found out my tickets weren't valid anymore so they had to refund me. Original tickets were front seats and the only seats available by this point were at the back on a weekday instead of a weekend like I had originally booked

The refund arrangements were fantasic. The only reason that I have given 4 stars is because I never received an original confirmation of booking with a booking reference for my tickets in Jan 2021. However, on sending an email to customer services, I got a response in literally minutes. Very impressive.

very good service in current climate.

had ticket for Death Drop received email advising show cancellation.
There was a click and reply button offering options of a refund or exchange with date options.
easy to complete and return

I was unsure whether I would be able to attend the performance I have booked tickets for due to being in a Tier 3 location, and restrictions not being reviewed until 3 days before (the day I needed to gift the tickets to my daughter for her birthday). I emailed Nimax and received a quick response advising me that I could change the date, which was done quickly and easily via email. I'm very pleased with the service received thus far and looking forward to hopefully being able to see the show in March. Big thanks to Natalie for all of her help and making the process so simple at what is no doubt a difficult time.

Great theatre company to deal with; some lovely theatres and easy-to-use website. I bought some tickets in person with tokens at the Box Office, which ended up being cancelled due to the temporary theatre closures. Within 2 weeks I was called by a friendly member of staff to take details to organise a refund. As soon as the money was in my account I rebooked for later in the year, but if that performance is cancelled as well I know I can count on prompt and helpful service from Nimax. Thank you.

It's a shame to write this, but this institution has left a bad impression after the visit. Instead of a pleasant rest, I got negative emotions...