Nice Airport Arvostelua 93

I recently traveled through Nice Côte d’Azur Airport, specifically Terminal 2 (international departures, near Gate B and the passport control checkpoint), and had one of the most frustrating airport experiences I’ve encountered.

The passport control process was severely understaffed, with only two agents managing a line of well over 200 passengers. The pace was extremely slow, and there appeared to be little urgency or coordination despite many travelers, including families, trying to make their flights.

At one point, a large group of schoolchildren was allowed to bypass the line ahead of everyone else who had been waiting for a significant amount of time, which added to the frustration and sense of unfairness.

I was traveling with my wife and three young children (all under the age of seven, including an infant), which made the situation even more challenging. One particular officer—an older woman with glasses—was especially difficult to interact with. Communication was strained due to limited English proficiency, and her demeanor was rude and condescending. At one point, her comments felt inappropriate and discriminatory.

Despite arriving at the airport more than three hours before departure, we only just made our flight. The overall experience reflected a lack of professionalism, poor customer service, and inadequate operational efficiency at a critical checkpoint.

Based on this experience, I would strongly caution travelers—especially families—to allow significant extra time when departing from this airport, and I hope improvements are made to staffing, communication, and overall passenger handling.

Über 2 Stunden Warteschlange bei der Passkontrolle, Menschen mussten für ihre Flüge ausgerufen werden. Es waren nur zwei Schalter geöffnet, purer Stress und Chaos. Das war das Schlimmste, was ich je gesehen habe. Man sollte zwei Stunden vorher am Flughafen sein, aber wenn du mit diesem Flughafen zu tun hast, plane vier Stunden, Katastrophal.

Security still in the dark ages, have to put fluids in separate bag. Passport control a massive ligament. Only 3 boarder control people checking passports.
Good job we arrived early.

Zone B departure area in T2 was chaos. No biometric gates operating (apparently as no police officer available), passengers of 5 flights waiting to pass through customs were held, without movement in the departure area for 1 hr 15 mins. Arriving early was pointless as I was turned away from going through customs (too early I was told, it was approx 30 mins too early). No response from any of the airport staff when people were seeking information, our gates had closed, our departure times had passed, we were told repeatedly to stay where we were. People were opening up the security flow gates and everyone starting to push to the front of the departure area. Small children were being caught up in the throng. This mess is entirely down to the apathy of the airport staff. They were ignorant and only appeared when the situation became dangerous. By this time, 5 flight departure times had passed. The police officers in the customs booths were not taking passengers through, they sat stony faced and practically motionless. Giving this experience 1 star is being generous. You plan to increase passenger numbers then you need to do better

Staff at BA checkin are amazingly rude. Almost as many “supervisors” as counter staff but they don’t seem to help but rather slow things down.

Else where, airport staff don’t appear to like their jobs and find any interaction with passengers distasteful.

Shocking. Passport control be prepared to spend the day trying to get through from the uk. 3 times now I’m giving up on France . Back to spam much better.

Its a disaster with the new biometric passport controls. To add to the chaos they have just 2 passport agents for both European citizens and foreign nationals. Surely as they transitioned to a new system they could have employed extra staff. Lets take our tourism elsewhere as we are clearly not wanted.

Your flight will be late leaving and shops are poor.
All the staff complaining that the big boss is in charge and had no idea how to run an airport and that is certainly made clear!

Quand vous arrivez a la douane, pas de le lecture de passeport, toujours en panne , j ai honte pour
L image de la France, 3 douaniers pour 180 passagers !! Honteux pour l'image,et heureusement que l a380d emirates n est pas plein .

Small airport that gets overburdened whenever more than three people show up at the same time. Early in the morning, all the cafés and similar places are closed, so you can’t even buy anything to eat. And do you really have to provide an out of tune piano for free use at 6:00 a.m. to every wannabe influencer that shows up (there are quite a few of them in Nice and Monaco!)???

Awful experience this morning at Nice Airport Terminal 2.
So the passport control was only manned by two people who seemed to take a sadistic pleasure in further delaying people that had already been queuing for over an hour. Why only two non plussed employees at an extremely busy time with many Easy Jet flights departing for the UK Edinburgh and other destinations? We do bring tons of money to this beautiful city and this is the way the Airport and its employees treat people and air crew alike? Without as much of a smile or a sorry but a terribly arrogant attitude.
Our flight was delayed by one hour not for Easy Jet fault but the people in passport control that do not turn up to work! Poor passengers stressed out thinking they’d miss their flight…we had to wait for 88 people to get through passport control and we departed well after 11:00 am. The whole thing was an absolute farce!
If you use this airport you need to be there two hours in advance as a minimum….
Is this the worst airport in the whole of Europe?! I’d say yes!
Recently been in Thailand and the people in Nice airport should take a leaf out of the customer service that we get in Bangkok!
Terribly frustrating!

If we were waiting for the ski bus, we would have missed it. We’ve had to wait 1 hour 50 minutes to clear passport control, longer than it took to fly here from Gatwick. Only two staff working at eight counters.

1 hour before international flight departure and nobody in passport control

I would like to submit a formal complaint regarding the extremely poor management of passport control at Nice Côte d’Azur Airport T1 and the unacceptable treatment I experienced there.

On March 12th at approximately 3pm, there was only one passport control desk open while there was a huge queue of around one hundred passengers. The situation was completely disorganised and badly managed, creating significant stress for passengers and putting many of us at real risk of missing our flights.

There was also a female staff member who appeared to be managing the queue. Instead of handling the situation in a professional and supportive manner (I mentioned to her I have a flight now and I’ll be late to go through queue faster she wanted to send me to the end of the queue), she was running around creating confusion and complaining about passengers to the police desk, particularly about me. She was also shouting at me in front of many other passengers.

As a result, the policeman at the passport control window refused to allow me to proceed through passport control, even though my flight was already boarding and I was at serious risk of missing it. The policeman was also raising his voice and speaking to me in a very rude and disrespectful way in front of everyone in the queue.

This behaviour felt extremely rude, disrespectful and humiliating. Instead of assisting passengers in a difficult situation caused by the very long queue, I felt I was treated unfairly and singled out without justification. I was almost too late for my flight and only managed to board at the very last moment.

It is unacceptable for an international airport to operate passport control with such limited capacity and allow behaviour that makes the situation even worse for passengers.

I kindly ask you to review this incident and explain:

- why only one passport control desk was open despite the extremely large queue,
- who the female staff member managing the queue was,
- why she was complaining about passengers to the police instead of assisting them,
- why I was prevented from proceeding through passport control while my flight was boarding,
- what measures will be taken to prevent this type of behaviour and mismanagement from happening again.

Ground staff at gate for departing passenger, they are rude and shouting passenger to board. As a family with young kids we stay in with the same staff for passport and boarding pass check, the other staff keep shouting to call the next passenger. My partner didn’t approach because we stay as a family. Staff said my partner refuse boarding and not allow to board. They tried to keep all our passports and close the gate door. The worst airport staff ever met!

Énormément de sdf qui dégagent une odeur nauséabonde. C’est vraiment pas agréable pour les personnes qui attendent à l’arrivée et on se sent pas en sécurité le soir.

Des retards très fréquents, des prix de boissons et nourritures très élevés, le personnel du bar de l'aérogare 2 se tourne les pouces alors qu'il y a plein de tables à débarrasser. Vous associez à cela des bancs très durs en bois et le fait qu'on ne comprends rien quand ils hurlent dans les haut-parleurs. C'est vraiment nul pour une aéroport international.

Prenant énormément l’avion et vivant à Nice, il s’agit clairement d’un des pires aéroport au monde. Si ce n’est le pire.
Des retards constants, un manque de personnel et des grèves des contrôleurs aériens permanent rendent l’expérience globale au mieux honteuse.

This was appauling. Ive aged 30 years waiting in this pissing line. Not only have I been overtaken by a brainless child that locked himself in a toilet but I have moved 4 metres in the last 40 minutes. Worst border control i’ve ever been through, would appreciate rescue.

Only flight arriving and now waiting over an hour for the luggage.
Unbelievable. Merde.