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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I am incredibly frustrated with the completely rigid and unhelpful customer service from this company. When checking out, the system failed to honor a valid promo code in my cart, resulting i... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Not to be trusted!!! I ordered two rookie cards (Peyton Manning and Jerry Rice) with autographs. Pictures on the site showed nearly perfect corners. Cards received were not even close to what was show... Näytä lisää

Saanut 1/5 tähteä

I ordered a Dallas Cowboys cap supposedly in stock, was excessively delayed, never arrived, got no updates. It looks like they had none but gave me a fake date. This is the worst experience I've ever... Näytä lisää

Saanut 1/5 tähteä

Placed an order 12/19 for a product advertised as arriving before Christmas. AFTER I checked out i was given my receipt saying delivery date 12/26! I tried support....took awhile to find. And the auto... Näytä lisää

Yrityksen tiedot

  1. Urheilu

Erilaisten ulkoisten lähteiden tuottama tieto

Check out the official online NFLShop. Wide selection of Official NFL gear, apparel and jerseys for fans of all NFL teams. Men's, women's and kids gear available from all your favorite NFL teams.


Yhteystiedot

1,3

Huono

TrustScore 1.5/5 tähteä

869 arvostelua

5 tähteä
4 tähteä
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On vastannut 51 %: iin saamistaan huonoista arvosteluista

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Lame

I wanted to order a jersey for my husband's birthday. I researched the different sites & chose the NFLshop as said it sold "officially licensed apparel" & they offered a military discount. In the past I have ordered from eBay. The package took forever to deliver. Upon receiving it I thought it was rather light compared to other jerseys that I've bought in the past that were A LOT cheaper. Opened it up and it looks incredibly cheap. The letters and numbers look like someone used thier Cricut and ironed them on. I could have done that!! They look like they will easily peel off. Had I known I would have spent a whole lot less and got better quality from a seller on eBay. Probably delivered a lot faster too!! Was excited to give it to my husband to wear this Sunday for the game...... LAME

20. syyskuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Raechel, I am sorry to hear that you are unhappy with the quality of your jersey and the shipping timeframe of your jersey, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, Sam

 

Saanut 1/5 tähteä

Wish I had looked at reviews before…

Wish I had looked at reviews before ordering. They sent my shirt to the wrong address. Not even the correct state. I sent many emails and they have not responded. I have emails for my order but it doesn't show my order history. Site is intentionally hard to navigate and customer service seems to be non existent. Enjoy my money scammers. Its the last dime you get from me. I will be leaving this review everywhere I can and reporting you to the BBB

6. syyskuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello MM,

I appreciate you reaching out to our team, and I apologize you have not received your order. Our team has attempted to reach out to gather more information to provide further assistance. Please reach back out with your order number, and we will be happy to help. Best, Madison

Saanut 1/5 tähteä

Doesn’t offer a specific product for a specific team

For months and months I’ve been really looking forward to getting one of the new Texans jerseys with custom name and number. For some reason my Texans are the only team in the league that don’t offer the any name any number feature and I have no idea why or when this will be fixed. It doesn’t make sense why it’s never been available and nobody from customer service has given me a clear answer.

12. syyskuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Unwanted, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam

Saanut 1/5 tähteä

Bad returns

Bad customer service. Poor return experience.

9. syyskuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello John. We are genuinely sorry this happened. We have reached out to you directly to assist. We apologize once more for the inconvenience caused and hope to hear from you soon.
Sincerely, Morgan

Saanut 1/5 tähteä

Tshirt is poor quality

Tshirt is poor quality - 1 wash and the stitching at the shoulder came apart. Refund policy is that I get store credit or pay $10 to ship their crap back to them. So I paid $30 for a T-shirt that lasted 1 time through the washing machine.

8. syyskuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Jeffrey, I am sorry to hear that you're unhappy with the quality of your item, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. If you feel like I have addressed your concerns regarding your return, would you be willing to update your review if possible? We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, Sam

Saanut 1/5 tähteä

Horrible Delivery / Deceptive Practices

Ordered 18th
5 days to “process”
23rd shipping label created
Has not left facility and it is the 31st
Company has no phone number published so you can get help, and looking at these other reviews it is clear why they don’t want to speak to customers. They don’t care and they have your money so why should they do anything for the customer ?
Sticking to Amazon.

31. elokuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello. We are sorry to hear that we have let you down. To better assist you, we have requested additional information. Please respond to that request at your earliest convenience. We hope to hear from you soon.
Sincerely, Morgan

Saanut 1/5 tähteä

Do not order from this company

Do not order from this company. They will take orders but you will not receive your merchandise. I placed an order in April and it is now almost September. The Order Status has been on "Shipped" for months. They'll probably respond to this review with the standard "We apologize for your bad experience etc...." but my question is, what happens to the items that are "lost"? Do they even have these items to sell? Stay away.

29. elokuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Wendy, Thank you for taking the time to submit a review. I apologize your order has not yet been received and would like the opportunity to assist you further. I have located your order and will be contacting you via email. I look forward to speaking to you soon. Sincerely, Stacy

Saanut 1/5 tähteä

I made a purchase of 2 items on July…

I made a purchase of 2 items on July 31, 2024. The items never came. After contacting customer service 7 times, I was assured my items would be shipped "the next day or the day after". The items still were never shipped. On Aug. 27, 2024, a supervisor told me the items were in stock and that I should cancel my order, and then reorder the items at a 50% didcount and that they would be overnighted to me. The items have still not been shipped. After talking to a manager, I was assurred that the items would be shipped on Aug.30 and Set. 3. I told the manager that I was told 7 times in the past 2 weeks that my items would be shipped and what should I do if my items weren't shipped when she said they would be. Her answer was that could cancel my order.

29. elokuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Barry, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam

Saanut 1/5 tähteä

Poor service

Take your money. Poor customer service. Cannot call anyone. Waiting for an item and I did not get any information. When I digitally chatted I was told they don’t know when they will get it.
It’s a shame . I wanted 1 st round 1 st pick t shirt and not available . Trying to support new rookie.

24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Pat, Thank you for taking the time to submit a review. I apologize for any inconvenience caused with the delay of one of your items. I will be following up with you via email. I look forward to speaking with you. Sincerely, Stacy

Saanut 1/5 tähteä

Do Not Do Business With This Company!

Placed two orders over 6 weeks ago. Have been given multiple bogus ship dates which never happened. 7 calls and 4 emails to Customer Service" only to hear them read from the same script of "waiting to hear back from the warehouse". Do no trust or use this company if you expect them to ship your order.

24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Marjorie, I sincerely apologize for the inconvenience and disappointment caused by the cancelation of your orders. We take our responsibility to deliver orders to our customers seriously, and we are disappointed to have fallen short in your case. I hope that my actions will help in finding an appropriate solution as soon as possible. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna

Saanut 1/5 tähteä

We purchased the NFL Tailgate Toss corn…

We purchased the NFL Tailgate Toss corn hole game. The bean bags are of incredibly cheap construction, many bursting at the seams after one use, all busted after twice used. A terrible, worthless product.

18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

We are deeply sorry to hear that we have let you down. We would appreciate the opportunity to set things right. We have emailed you directly to assist you further with this matter. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Morgan

Saanut 5/5 tähteä

Good.

I received my order in good condition everything was good and was delivered before the estimated time that it was supposed to be shipped honestly don’t know why there are bad reviews🤷

18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Nflshop.com I'm just disgusted with…

Nflshop.com I'm just disgusted with your shipping team, and UPS. My order was placed 6 days ago, and has been sitting in Butler NC for 2 days with no updates, when I track the package for the last 2 days it keeps changing the delivery date, without any further updates. Why do you use UPS, then have UPS hand it over to the USPS, every dang time, it seems to take forever to get from Butler NC to Lynchburg Virginia, heck I can drive there in less than 2-3 hours. I'll never use nflshop.com of fanatics ever again....

17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Shane, Your satisfaction is our top priority, and I will do everything I can to resolve this matter. We want to extend our sincerest apologies for the delay in your order. While we dispatched the parcel as promised, it seems that the courier has encountered some unexpected delays. I have emailed you directly to assist you further with this matter. We sincerely apologize for any inconvenience and look forward to hearing from you. Sincerely, Adrianna

Saanut 1/5 tähteä

Won a gift card from these guys that…

Won a gift card from these guys that wouldn't work when trying to purchase something so customer service just said it had expired even tho I won it a day ago and their website says gift cards never expire.

16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello , We are sorry for any inconvenience you have experienced. We contacted you for further information a few days ago, but we have not heard back. If you still need assistance, please let us know and provide further details so that we can locate the order. Sincerely, Stacy

Saanut 1/5 tähteä

Scam, be aware.

Order number: 21-8663-6862
I bought a Jersey in the 1st of February, paid extra for faster delivery, but my order never arrived and the package was returned to the sender, in Belgium,NY. I asked for a refund via chat, at first, Sam, the attended, said I couldn't get a refund, then, after I explain him what happened, he gave me the case number 240408-3D8-Y telling that the company would refund me, and I would receive a confirmation via email. But I didn't heard from them after that. It seems to be a scam company. Don't buy from them.

31. tammikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Serverino, I have reviewed your order and emailed you directly. Please reply at your earliest convenience. - Jaime

Saanut 2/5 tähteä

Possibly used not New Jersey

The sizing seems off. I ordered a ladies jersey in a size small (normally wear a size xs) and it is tight around the chest/shoulders. Also, it came without a tag which makes me wonder if I got one that was previously used. Overpriced considering the name/numbers are a screen print vs stitching.

17. helmikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Chrystal, I am truly sorry for any issues regarding this order, and I have just sent an email hoping to further assist with this matter! Best regards, Shane

Saanut 1/5 tähteä

Well I was told my order was lost and…

Well I was told my order was lost and that I would get another top sent to me. The factory sends out the tracking information to the shipping company but not the merchandise. I was suppose to get expedite delivery but instead I get nothing. I will wait a couple days but if the factory can't send out my order to the shipping company I expect a refund. NFL Shop you need to work with the factory to make sure merchandise gets shipped out.

9. helmikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Cathleen. We are terribly sorry that your order has not been received. In reviewing your order, we see that you were able to speak with customer service, and a replacement order is on its way to you. If there is anything else we can assist you with, please do not hesitate to contact us. Thanks, Stacy

Saanut 1/5 tähteä

Do Not Order From Them (Fraudulent Company)

I ordered from Nflshop.ca. so I'm not sure if their affiliated. I imagine they are. With that being said, DO NOT order from these guys. My shipment has been out for delivery for 5 days now. I contacted the delivery company landmark global who are no better then these guys. They have a 1.4 rating out of 5 with over 5k reviews.

I also read some of the replies on here from nflshop.com and they are nowhere near what the customer was talking about.

I reported them as fraudulent and so far they are being investigated. DO NOT ORDER there is a high chance you will not receive your merchandise and you will have to go through the hassle of a refund.

10. helmikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Mike, I am sorry to hear that your order has not been delivery, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, Sam

Saanut 1/5 tähteä

Same story as everyone else

Same story as everyone else, I ordered 3 49er shirts to be here by 9 February now they’re saying the 12th after the Super Bowl I will never order from the NFL Shop again!😤

3. helmikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Tammie, We are sorry for any inconvenience you have experienced. We contacted you for further information since we are unable to locate your order, but we have not heard back. If you still need assistance, please let us know and provide further details so that we can locate the order. Sincerely, Stacy

Saanut 1/5 tähteä

SCAM WEBSITE

SCAM. I ordered a jersey, paid extra for expedited delivery. Never received the package, never heard from them again until I cancelled my order. ALWAYS check reviews before you buy, I learned this the hard way.

31. tammikuuta 2024
Oma-aloitteinen arvostelu
Nflshop-logo

Vastaus yritykseltä Nflshop

Hello Ashleigh, I am sorry to hear that your order was not delivered, and I appreciate you bringing it to my attention. I am happy to help. have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, Sam




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