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Katso, mitä arvostelun kirjoittajat sanovat
My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made... Näytä lisää
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Fantastic company, customer service is excellent and their teas are superb! Their Earl Grey is the best I've ever tasted. Beautifully packaged, makes a lovely gift for someone who likes good quality t... Näytä lisää
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Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Newby Teas
Yrityksen kirjoittama
Newby Teas is the world’s most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
Yhteystiedot
105 St John St, EC1M 4AS, London, Yhdistynyt kuningaskunta
- 02075534521
- customercare@newbyteas.com
- www.newbyteas.com
4,7
Erinomainen
137 arvostelua
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Vastaus yritykseltä Newby Teas
Thank you for your kind words, Elena. We are so glad to hear you always have a great experience ordering from us. Newby Team x
Vastaus yritykseltä Newby Teas
Thank you so much. We’re thrilled to hear our Earl Grey is your favourite. Newby Team x
Very refreshing mint tea at its best.
7. heinäkuuta 2025
Vastaus yritykseltä Newby Teas
Thank you for your lovely feedback. We’re delighted you enjoyed our Mint tea. Newby Team x
Delicious teas
Delicious teas. It’s great to get samples in my order as they broaden my tastes further. My last order was short of 1 box and Newby’s customer service response was immediate, sending the missing tea the next working day. Excellent service, excellent tea.
7. lokakuuta 2025
Vastaus yritykseltä Newby Teas
Thank you so much for your kind review. We will pass your message on to our customer service team. Nothing is automated at Newby as every query is handled by real people who genuinely care. Newby Team x
Great tea thanks
1. lokakuuta 2025
Vastaus yritykseltä Newby Teas
Thanks for your review, Adriana. Newby Team x
The tea is delicious a great brew that…
The tea is delicious a great brew that is hard to find elsewhere.
7. lokakuuta 2025
Vastaus yritykseltä Newby Teas
Thank you for your kind words. It really means a lot to us, and we’re happy you’re enjoying the quality of our teas. Our sourcing team is truly passionate and works hard to find the finest teas from the best gardens. Newby Team x
My favourite teas 😍
I’ve been drinking their teas for over 4 years and I must say I cannot find better quality. I even get the pyramids into my bag when I travel! My favourite one is jasmine princess
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newby Teas
Thank you so much for your loyalty and wonderful feedback. It makes us so happy to know you’ve been enjoying our teas for years and even take them with you when you travel. Newby Team x
Milk Oolong…
I’ve been drinking the Milk Oolong for a few years now. It is my absolute favourite.
Initially purchased via Amazon now buy it directly from Newby.
7. lokakuuta 2025
Vastaus yritykseltä Newby Teas
We truly appreciate your lovely feedback and continued support. It is wonderful to hear that Milk Oolong has become your favourite. It is one of our favourites at Newby too, and we are grateful that you now choose to shop with us directly. Newby Team x
Vastaus yritykseltä Newby Teas
Hi Daniel, thanks for your review. We would like to clarify that Newby tea bags have been certified as being biodegradable, made from wood pulp and abaca. Our Silken Pyramid tea bags are made from corn starch. They are both 100% plastic-free. Additionally, we use an ultrasonic method for attaching thread and tags to the tea bag and we only use vegetable ink.
If you have any more questions, please don't hesitate to contact us directly.
Newby Team
Newby Teas poor customer and inability to follow through
In September 2024, I placed an order for several Earl Grey and Green teas from Newby Teas. However, I never received my order. After numerous emails to their customer service team, they assured me in November that they would expedite the shipment. By December 2024, the teas still hadn’t arrived.
The entire experience was awful, they are disorganized and a poorly run company. I sent nuemerous emails that went all ignored that I ended up having to email leadership and post on instagram in the hopes someone would advise what was going on. My order was for 300.00 USD. I had to contact my bank and put in a chargeback as I had made attempts to reach out but no one would write me back. Thankfully, the chargeback allowed me to get my refund in which Newby teas later claimed they refunded me but I do not beleive they would have done this if I hadnt contacted by bank. Newby Teas eventually responded to my emails, but instead of taking responsibility, they provided a laundry list of excuses—blaming the weather, the postal service, and even their lack of inventory.
Here’s the thing: if you don’t have inventory, don’t sell the product and take customers’ money. A simple, honest apology and a prompt refund would have been far better than a 3-page "poor me" explanation and excuses. Instead, I received multiple defensive emails from Myara, the Customer Care Manager, trying to justify why, after 4 months, my teas still hadn’t arrived.
As a final attempt at reconciliation, they offered me a 30% discount—hardly a resolution after such a frustrating experience. Their inability to operate a business efficiently and their poor customer service are glaring issues.
If Newby Teas focused less on excuses and more on accountability and proper service, customers like myself would be far more satisfied.
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newby Teas
We’re very sorry to hear about your past experience and the inconvenience it caused. We did experience delivery issues around that time, which have since been fully resolved. We truly appreciate your patience and feedback, as it helped us improve our service. We hope you’ll notice the difference should you choose to shop with us again.
Exceptional customer service!
Exceptional customer service!
Really impressed!
Special thanks to Neringa !
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newby Teas
Thank you so much for your lovely message! It gives our team such good energy to keep delivering the best customer care possible. Nothing at Newby is automated, every message is handled personally, and we’re glad that came through in your experience. We’ll be sure to pass your kind words on to Neringa.
Newby Peppermint tea
Having tried so many different types of peppermint tea, I can clearly state that this is the best.
Proper lovely oily and peppermint taste.
I'm addicted 😋
23. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newby Teas
Thank you so much for your kind words! We’re delighted to hear how much you enjoy our Peppermint tea. Our team takes great care in sourcing the finest teas and herbals, ensuring each blend offers an exceptional and authentic taste.
not the best
nice packaging, below average taste of Moroccan mint green tea
9. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newby Teas
Thank you for your feedback — we’re glad you liked the packaging and appreciate you taking the time to share your thoughts. We’re sorry to hear the Moroccan Mint Green Tea didn’t meet your expectations, and we’ll share your comments with our tea experts as we continuously refine our blends.
Awesome Teas!
Living in a country with NO GOOD teas at the moment and was complaining a lot to my friend about it. Last month i received a box with different types of Newby Teas from her as a Birthday gift! Me and my friends are over the moon now!
Talking about fav ones: for sure Milky Oolong! That's all times favorite. Very soft and calming flavor and that famous milky aftertaste makes it a perfect couple for any cookies!
And also would like to mention: Peppermint, Princess Jasmine and Chamomile! Perfect for ending hard working day while watching episode of Friends :)
7. toukokuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newby Teas
That’s such a lovely message — thank you for sharing it! We’re delighted to hear your friend introduced you to Newby. Milk Oolong is a wonderful choice, and we couldn’t agree more. We’re so glad our blends have become part of your relaxing moments.
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