Network Rail - People & Leadership Development Arvostelua 

Big thanks to the kind, helpful gentleman Nelson who works for Network Rail at the reception at London Liverpool St. He was patient and understanding when I was so stressed about leaving my bag with my passport by mistake at another station. He helped reassure me it had been handed and organized for me to be able to pick it up and nothing was missing thankfully.

I used to work for network rail. I got pregnant and was bullied by colleagues giving me dirty looks and constantly moaning to the manager regarding me stretching my legs or being 10 minutes late due to morning sickness or even going to the toilet. I was finding the work stressful and asked for a less stressful area to manage, the manager refused this. The manager pulled me so many times whenever a colleague would complain. I wasn't allowed to talk to anyone they would call me back to my desk. I even cried! Was being micromanaged and bullied. Toxic people

Couldn't wait for maternity leave then tried to come back after asked for flexible working was refused because the reason was 'I cannot work with a child' and only managers can take laptops home not staff like me, I was told. Disgusting toxic place to work women are looked down on. If you work here don't get pregnant

I got off a train at York yesterday fro. Harrogate. My ticket was checked on train! Was met at York station by a posse of unfriendly trainstaff faces. I counted maybe 6 people checking yet again for tickets! I suggest not a good look for Network rail.

I had, in these times where there seem to be a lot of complaints, a brilliant experience travelling on British Rail recently.
A Dutch person and under normal circumstances a car driver and therefore not used to travelling by train, I had a double procedure eye operation at Colchester hospital last Monday.
With my face scarily bandaged up, a friendly taxi driver dropped me off for my return journey by rail home to Woodbridge.
As soon as I approached the turnstiles and the guard at North Station in Colchester spotted me hesitantly approaching, she sprang into action, took my arm, guided me through and got onto the phone to alert other BR staff.
Another guard appeared, escorted me to the waiting room and returned to collect me again to put me on the train to Ipswich when it pulled into the station.
We were joined by another member of staff who had to travel to the same destination and again kept an eye on me during the journey.
To my amazement staff all along my route had been alerted and someone else then took over the care for me and made sure I got on and a seat on the really quite busy train to my end destination.
Again, this kind member of staff offered to accompany me to arrange a taxi and made sure I left the station safely.
How wonderful it is to know that people still care and kindness is shown when needed.
Full marks and a big thank you to the amazing staff at Colchester and Ipswich stations.

I just want you to aware of what a fabulous member of staff you have working fir you. Ronaldo at Stevenage station met opened the train door with a smile and helped my elderly mother off the train. He oozed warmth and kindness. I then saw him helping another lady with her suitcase. She tried to tip him but he politely declined. He is just lovely and I hope you reward him well.

Railway companies enticing us to go out on the railway at the weekend, but how can we if you are doing engineering works. There is no point in taking the replacement bus because it doubles the journey time it would take on the train! Could you stop putting engineering works on the weekend, and on the Macclesfield line as well as any other lines. Do it in a more convenient time!!!

First of all, I think it is coersion to actually cause the reviewer...to tap at least ONE star...just to get started ...when they are on Trustpilot to give an extremely harsh review. !
That aside. I move onto the absoloutly dispicable and very nasty treatment that my husband and I recieved late this afternoon by a Station Operative at Bromley South station.
We had already had our tickets checked on this train journey home.
My husband had a very large and very
heavy rucksack, large carrier bag and our two medium sized dogs. I, was carrying a heavy holdall, luggage on wheels. We were well...loaded down.
We approached the ticket barrier...obviously choosing the wide gate at the end...and politely asked the Operative to tap the ticket pad to let us thro. He asked my husband for our tickets..he produced all 4.
He gave them a scrutinising scan...and then asked my husband to put his railcard onto the pad.
By this time my husband was getting irritated and protested..stating the obvious difficulty in digging out now.....his railcard....whilst holding two dog leads !!
The Operative reluctantly tapped the pad and finally...let us thro ¡¿¡
Anger was flaring from both of us for all this incovenient pettiness from an OBVIOUS JOBSWORTH RAIL employee - and we swore at him regarding it, to which he was ACTually supRISED ¡¿¡¿ As we walked away, his collegue was standing with him ..jeering at us... I gave as much back.
We....have ..in NO WAY FINISHED with this - as those two will find out soon enough.

Accidentally ordered a network Railcard to get discount on travel on the rail network and the card wording misinformed me and I purchased the wrong ticket. Typical big firm response of take a hike effectively when I asked for money back. Steerr clear of them at all costs.

Was stuck in Surbiton, tired and stressed about getting home on a Saturday night during intense rail disruption, after a hellish journey in the afternoon. But an employee called Antony was kind enough not just to tell me the exact route home from memory but to personally escort me and several other worried passengers to the correct replacement bus service and to instruct the driver as to which stop I needed to get off at, whilst simultaneously managing the other buses and making sure they were all happy and getting their breaks etc. They were obviously stressed at the time so I wasn't able to thank them properly but I just want to say how grateful I was for him making sure I got home on-time and safely.

Trains cancelled call the helpline from platform who arrange transport through a nationwide private company called CMAC based at Accrington who don't send correct transport. After 2 hours I gave up. Taxpayers who buy the overpriced rail tickets in the UK to pay the train operators wages and expensive final salary pensions need to demand a far better service.

Was quite shocked this company declined climate change adverts because they were too political. Its quite frankly uneducated, regressive and unprofessional.

Environmental biology is not an opinion, it is a scientific discipline. Like other areas of biology, maths and chemistry, etc they are designed to investigate truth and help us.

Just because governmnets talk about acting on climate change does not make it political any more than what they ate for breakfast is.

Whoever came out with that statement is clearly very unqualified to do so and if thats upper managment the organisation have very little hope.

yes i love trains but here's a few things
-why are you removing level crossings
-please don't do anything to sherburn in elmet level crossing i really like its old equipment
-i like gwe barriers and halogen lights
-e2s alarm at brigg level crosing broke
tHaT iS wHy YoU sHoUlD iNsTaLl YoDaLaRmS

abuse of power by racist staff, bullyboy criminals and full of lying managers at liverpool lime st station who are perverting the course of justice

Frequent delays and cancellations on UK trains due to infrastructure failures and ultimately it's this organisation responsible for maintaining it.

I boarded the 10.04 from Worthing to Victoria today (23rd Oct) and was welcomed with a hugely present surprise. The on board announcer and customer service person Jonathan announcements were great. Joking, informative and wonderfully light hearted. When he came through the train he had a warm smiling personality and really was a breath of fresh air. He deserves huge appreciation and credit for his work.

Deliberately disabled by these excuses for human behaviour simply because of my disabilities and Irish travellers Catholic heritage it's all coming your way ENJOY XXXah shir very soon now inomni e spirit sancti God have mercy on yeee it's all coming your way ENJOY XXXah

I didn’t know about this service until we got off the train at Euston a lovely man called Leon helped my husband onto the buggy and took him into the station ( my husband had a brain operation in January and this was the first time we had travelled) he gave me all the information to book when we were going home which I did and we got on the buggy at Euston straight to our carriage and on the train before anybody else , this has really helped us as that was the main difficulty getting from the train up to the main part of Euston station
So thank you for making our journey easy - I will definitely be booking this service again

I worked fort Network rail for 30 years learnt experience from ground up. Ex forces employees run a jumped up company highly payed individuals. steer clear as these individuals would not get jobs any where else. corruption at the highest level. Government should be made accountable for paying 100k a year to people that are not able to get £10 an hour outside of the industry. constantly making cock ups but not being made accountable.

Disgusting people who treat their customers like criminals. With their fake cops harassing people at train stations being aggressive and abusive. Privatised overpriced service in filthy ancient carriages that stink.

They have closed a well-used pedestrian rail crossing and RIGHT OF WAY at Cononley because the horn on one of the LNER trains is not loud enough. It's been shut since November 2020, now extended to December 2021 and the alternative route is dangerous. Now making excuses about cutting back vegetation to improve sighting? - not good enough, sort the train out and open the crossing NOW. If you're not careful people will start to think you just want an excuse to close the crossing forever.