Nectar Arvostelua 

RUBBISH SYSTEM!

Yet again, I have been unable to log into my Nectar account via the app. I have already spoken to someone for help, but unfortunately the issue was not resolved and I was left feeling completely frustrated and unsupported.

This is not a one-off problem. My husband has experienced exactly the same difficulties, and we have been dealing with these issues for several years now. Quite frankly, it is an absolute farce.

All I wanted to do today was link my Nectar card to an online order. Something that should take a matter of minutes has turned into a ridiculous and unnecessarily frustrating experience.

You have people being paid to provide customer support, yet the problem still cannot be resolved. What a waste of everyone's time.

You seriously need to do better. Customers should be able to access their accounts and use their Nectar cards without having to repeatedly battle with a system that simply doesn't work.

Do something about it please.

Biggest con out bonus nectar points were not fully added after i had checked & double checked online shop only for Nectar to add less than half & same with petrol! No wonder customers are leaving & going to better supermarkets! Sainsbury customer services were rude & dismissive passing the buck to Nectar who did the same!

Discovered this morning that the Nectar app suddenly wouldn't let me log in. Spent 40 minutes being sent down various rabbit holes by well-meaning call centre operatives. But after I got kicked out of chat because I'd been asked to close the app and try to log in, after failing again several times, gave up. IT SHOULDN'T BE SO DIFFICULT.

Extremely disappointing — 7 eBay purchases and not a single Nectar point

I am extremely angry and disappointed with Nectar.

I have been using the Nectar app specifically to access eBay so that I can collect the Nectar points advertised for qualifying purchases. The process is straightforward: I go into the Nectar app, select eBay, and then make my purchase.

However, my last SEVEN eBay purchases have failed to register for Nectar points.

I contacted Nectar customer services to report the problem. Rather than properly investigating why seven consecutive purchases had not tracked, I was simply told that I had not gone through the Nectar app.

I absolutely did.

I explained this clearly to the adviser and made it very clear that I had followed the Nectar → eBay process. I was then told that the matter would have to be escalated, reference CE2026-09-6496.

What makes this particularly frustrating is that I have deliberately been using the Nectar app for my eBay purchases for the sole purpose of collecting the advertised points. At 2 points per £1 — and sometimes 4 points per £1 during promotions — there is a clear reason for using the Nectar link rather than simply going directly to eBay.

I am not complaining about one missed transaction. I am talking about SEVEN consecutive purchases where I deliberately used the Nectar app and yet received no points.

If Nectar's tracking system has failed repeatedly, the customer should not simply be told that they must have done something wrong.

I expect Nectar to properly investigate all seven transactions, identify what went wrong with the tracking, and credit the points that I was entitled to receive.

I will be interested to see whether the escalation under reference CE2026-09-6496 actually results in a proper investigation, rather than another scripted response blaming the customer.

Very poor experience so far.

Why do I need to do forensic email analysis???

I get the occasional message from Nectar telling me that my points will be adjusted from an eBay related transaction. There is a list of possible reasons / causes.
Why is there no reference to the eBay transaction / item and a clear identification of the reason? There must have been a transaction and a cause for the message to be generated – so why not tell the customer (i.e. ME) ???

Absolutely pathetic. Give me points then take them back. Tell me to contact the company who tell me to contact nectar. Too many times now!!!!

The month before last somehow my points were spend 200+ miles away from where I live. How do I know they were spend 200+ miles away, I got an email from Sainsburys asking if I was happy with my purchase... fuming.

Reported the theft £50+ to Nectar customer services, to be told it would be reviewed by a back office team and I would hear something in 30 days. 25 days later (me not counting correctly) I rang again to be told I needed to wait, longer (however in a derogatory tone, like I was thick or something). Anyway 40+ days has now passed and not heard anything. I think I have lost my money and no reply even from Nectar either way. In my opinion really poor, customer services and customer communications.

Rip off. No loyalty for nectar customers. Examples are:
Blue stilton
Intense roast coffee strength 6
Full prices NOT increased since I last bought them on 27th August'26 but Nectar prices on both increased by 14% !!!!!!!!!!!!!!!
Vile bastards

They try temp you in with high point rewards through their partners on their website which they never end up paying…then lie to you saying it’s being processed and eventually after months of chasing they say they can’t find your booking. It has happened to me to many times so I use more honest companies now for my rewards platforms

Cards always fail I have just tried to add my card that I have been using for the past year to Sainsbury’s and it says card doesn’t exist then trying to contact nectar for support is a nightmare apparently the system is down. I’ve had issues in the past this card was issued to me by nectar customer services when my previous one failed. It’s really disappointing

My family was not really impressed. Their products taste like a very weak Gatorade. A couple flavors tasting gross and bitter. They ship your next order without warning, so you can’t cancel before charged. Return policy is not really a return policy. I have four bags of crappy water flavoring that I cannot get my money back on.

I discovered by accident someone had put my nectar card in their name. Communication with the Indian call centre was difficult.
The e mails i got were really badly written and i felt insecure sending my personal details in case it was a scam. I couldnt really find out if and how they investigated the fraud or what the outcome was and felt no confidence it would not happen again.

'Sorry, I didn't get that...'

Needs to be investigated by Trading Standards.

Literally nothing works.

Can't link the card with Argos.

Call you their helpline, their automated doesn't recognise anything.

Useless.

Have used several partner offers but rarely received the promised Nectar points. There is never any confirmation after the transaction to say that the Nectar points will be awarded and the time period required to wait for the points can be many months. I have just been told by Nectar that a transaction I made 4 months ago for which I should have received the points within 120 days, has not been recognised by them so I will get no points.

Still no sign of my points a year and 3 months later . 100s of phone calls , sent same information for over 150 orders nearly 4 or 5 times. Over 20 calls to chase being told you will get them on this day yet still nothing. What kind of of company is this . Stay away save yourself from stress.

I hate to say it, but kinda the clothes didn't match the photos at all which made me regret buying from them. Disappointing experience overall.

Nectar Arcade is a waste of time. It doesn't connect the games, just says 'setting things up', even after following all the steps, allowing tracking etc....you'll never get any bonus points.

I've never come across a company quite like Nectar before, you do everything they tell you to and your points have 'No digital trail' when you spend a high amount but tracks every time for low upto £10 spends at the same company you'd almost think that the tracking is doing it on purpose, but obviously that isn't true is it.

Customer service are about as useful as a chocolate teapot.

So I will not be using Nectar and therefore any other company that use it, certain food giants and catalogue place was only worth it due to the points, so looks like everyone is going to suffer because of bad tracking in high spends only.

The trouble is also it's the second time I've contacted nectar customer service and the only 2 times I will ever contact because the customer hasn't changed, we are moving towards an era where had CS is becoming the norm, company's just don't want to keep customers.

My advise is not to use nectar if you value customer service.

It deactivated my account due to inactivity. Impossible to recreate an account. The chat function isn’t helpful either. Forget it I guess. The website is awful and keeps sending a loop, impossible.

Nectar’s customer service is shockingly poor. I have an existing Nectar account linked to Argos, a physical card, and a long history of spending, yet Nectar’s own system will not let me properly access or redeem my points. I explained the issue clearly several times, including that I need my original account restored, my full points history checked, and any missing points investigated.

Instead of actually reading the conversation, the agent repeatedly asked me to explain the same issue again. When I asked to be transferred to someone competent enough to investigate the account properly, the agent simply left the chat.

A loyalty scheme that encourages customers to spend for years should be able to trace an existing account and protect the value of accumulated points. Based on my experience, Nectar’s systems are unreliable and the support is extremely poor.

I would strongly advise customers to keep screenshots and records of their points, because if anything goes wrong, getting meaningful help from Nectar appears to be very difficult.

1 star. Completely unacceptable