Always buy my dog food directly from Natural Instinct. The food is good quality and loved by my dogs. I like the fact the different options are actually different from each other; you can tell just by... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always excellent service... Our labradoodle Harvey is now 14 year old. He has been eating Natural instincts food his entire life. I have no doubt this is the reason why he is such a happy and healt... Näytä lisää
Website states order before 1pm & get next day delivery. Not the case with most of my last few orders. Placed an order early on Tuesday & told it won’t be packed until Sunday. Not exactly next day.... Näytä lisää
I had a code from my puppies breeder, so was able to call Natural Instincts. A very pleasant call, great customer service, and my order was shipped and received on the date I asked for. Packaged very... Näytä lisää
Yrityksen tiedot
- Lemmikkieläintarvikekauppa
- ja myös
- Elintarviketuottaja
- Elintarvikevalmistajat
- Eläinruokakauppa
- Lemmikkieläinkauppa
- Pakasteruokatoimittaja
Tietoja yrityksestä Natural Instinct
Yrityksen kirjoittama
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Yhteystiedot
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Yhdistynyt kuningaskunta
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,2
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Food is working for my dog
Food is working for my dog
But the delivery is terrible tried a couple of ways and my last lot was not frozen I know it’s been hot.
Ordered new lot on Thursday morning it’s now Sunday and had nothing to say when it’s going to be delivered.
Sadly be looking for a non frozen food for my dog.
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Kevin,
Thank you for taking the time to leave your review. We're really sorry to hear that this has been your experience with us, especially as you're happy with the food itself.
We've taken a look into your most recent order and can see that the dispatch date selected at checkout was 3rd August, which meant it was scheduled to leave us on that date for delivery today. If you had needed the order sooner, we do also offer weekend delivery options at checkout.
We really hope your order arrives safely today, and if there's anything at all you're unhappy with once it arrives, or if there's anything else we can help with, please don't hesitate to get in touch. We're always happy to help and want to ensure both you and your dog have the best possible experience with us.
Thank you again for your feedback, and we hope we have the opportunity to restore your confidence in our service.
Kind regards,
Jamie
Amazing and quick delivery
Amazing and quick delivery.
All 3 of our dogs love the food
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Charlotte,
Thank you for your fantastic review!
We're delighted to hear your order arrived quickly and, even better, that all three of your dogs are loving the food. There's nothing better than knowing it's a hit with the whole pack!
We really appreciate your support and look forward to providing many more happy mealtimes in the future.
Kind regards,
Jamie
Always delivers quickly and order…
Always delivers quickly and order arrives in good condition. Any queries are responded to by email quickly
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Sharon,
Thank you for your kind review!
We're so pleased to hear that your orders are arriving quickly and in great condition. It's also fantastic to know that you've found our Customer Service team responsive whenever you've had a query, we always aim to provide helpful support as quickly as possible.
We really appreciate your continued support and look forward to serving you again soon
Kind regards,
Jamie
Natural Instinct for a fussy pup!
We've been using Natural Instinct for our puppy Bailey for two months now and it suits him wonderfully. He's a miniature dachshund so can be a fussy little thing. He hasn't turned his nose up at Natural Instinct once and his coat is beautiful. The packaging is great, I pop it straight in the freezer and it's easy to get out exactly what he needs for a few days. I'd never buy anything else now.
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Katy
Thank you so much for your wonderful review.
It is fantastic to hear that Bailey is enjoying his Natural Instinct meals and that they are suiting him so well. We know miniature dachshunds can be quite particular, so it is lovely to hear he has enjoyed every meal. We are also delighted that you have noticed such a positive difference in his coat.
It is great to know you are finding the packaging convenient too. We always want feeding to be as simple and practical as possible.
Thank you for choosing Natural Instinct for Bailey. We really appreciate your support and look forward to being part of his journey for many years to come.
Kind regards,
Jamie
Delivered in the time window l was…
Delivered in the time window l was given
Very satisfied
24. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Cliff,
Thank you for taking the time to leave us a review.
We are delighted to hear your order arrived within the expected delivery window and that you were very satisfied with your experience. Providing a reliable service alongside high quality food is something we work hard to achieve.
We really appreciate your support and look forward to serving you and your dog again soon.
Kind regards,
Jamie
Free delivery on quality raw dog food 👍
24. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Julie,
Thank you for your great review!
We are so pleased to hear you are happy with both the quality of our food and our free delivery service. It is always lovely to know our customers are enjoying the overall experience.
Thank you for choosing Natural Instinct. We really appreciate your support and hope your dog continues to enjoy every meal.
Kind regards,
Jamie
Great service as usual.
23. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi there,
Thank you for your continued support and for taking the time to leave us a review.
It is wonderful to hear that you have once again received the level of service you have come to expect from us. Knowing we are delivering a consistently positive experience means a great deal to the whole team.
Thank you for choosing Natural Instinct. We look forward to serving you again soon.
Kind regards,
Jamie
Order delayed
Totally out of thier control my order was delayed as there was a problem with their Courier Service. I rang them they resolved the problem straight away. And offered compensation their the mistake. One happy customer. Highly recommend. Will always use.
23. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Michelle,
Thank you so much for your kind review and for your understanding.
We are sorry that your order was delayed, but we are delighted to hear our team was able to resolve the issue quickly for you. While courier issues can occasionally happen, we always do our best to put things right as soon as possible.
It really means a lot to hear that you would recommend us and that you will continue to use Natural Instinct. Thank you for your support. We look forward to serving you and your dog again soon.
Kind regards,
Jamie
Vastaus yritykseltä Natural Instinct
Hi Viv,
Thank you for your lovely review.
We are so pleased to hear that you found our website easy to use, your order arrived on time and that our Customer Service team was able to help when needed.
Providing great service from the moment you place your order through to delivery is something we are very proud of, so your feedback really means a lot to us.
Thank you for choosing Natural Instinct. We look forward to serving you again soon.
Kind regards,
Jamie
Time to change
I’ve been using Natural instinct from 2012 and always great never gone anywhere else now the delivery is so shoddy never comes the next day if order early day before and they leave it without knocking my door!!! Plus food is a lot less not full to the top as it used to be! I had ordered 12 tubs of food received 9 without and notice or refund or if I have another box coming! It’s time to switch I think I’m over this company since the takeover it’s gone down the pan!!
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Natural Instinct
Hi Leigh,
Thank you for your feedback. I am very sorry to hear that you have had some issues with your orders recently.
Firstly, we’d like to thank you for your loyalty and support since 2012. It really does mean a lot to us, and we’re sorry that your recent experiences haven’t been up to the standard you’ve always received from Natural Instinct.
I can see you reached out regarding the missing items from your order, and I have now issued the relevant refund for these as you did not receive them. We’re sorry this wasn’t communicated to you sooner and completely understand how frustrating this must have been.
We’re also sorry to hear your concerns around deliveries and portion sizes. Your feedback is really important to us, especially from a customer who has been with us for so long, and we’re working hard to improve the service we provide.
Thank you again for taking the time to share your thoughts with us. We truly appreciate your support and hope we can regain your confidence in Natural Instinct.
great delivery driver
service is much better now we can choose who delivery. just a shame we gone back to poly boxes
all other things are great
22. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi there,
Thank you for taking the time to leave us a review.
We are so pleased to hear you have noticed the improvements to our delivery service and that being able to choose your preferred courier has made a positive difference. It is also lovely to hear that you are happy with everything else.
We appreciate your comments about the poly boxes. These have been reintroduced temporarily during the warmer weather to help keep our products frozen and ensure they arrive in the best possible condition. As temperatures cool, we will continue to review our packaging options.
Thank you again for your valued feedback and continued support. We really appreciate it.
Kind regards,
Jamie
DO NOT USE THIS COMPANY - you have been warned
This company is unable to deliver products on time. When you ring them they are unable to tell you much at all about your delivery. They can always tell you exactly what day they will charge you for your order but then tell you it’s all down to timings of couriers. Not acceptable when delivery frozen perishable good.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Natural Instinct
Hi Adam,
Thank you for taking the time to leave your feedback.
We've looked into your account and can see that there was a delay with your previous order. We completely understand that when ordering frozen, perishable goods, reliable and timely delivery is essential, and we're very sorry that this wasn't the experience you received.
We'll be in touch with you today to discuss your account in more detail and work with you towards a suitable resolution.
In the meantime, if there's anything else we can help with, please don't hesitate to give us a call or get in touch.
Kind regards,
Jamie
Very easy site to negotiate good choice…
Very easy site to negotiate good choice of food. Well informed about what’s happening with my order quick delivery and a product my pet really enjoys.
Down side wish you would stop using none recycling products in packaging.
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Dale,
Thank you for taking the time to leave us such a thoughtful review.
We are delighted to hear you found our website easy to use, that you were kept informed throughout your order and, most importantly, that your pet is really enjoying the food.
We also appreciate your comments regarding our packaging. We understand your concerns and are continually reviewing our packaging options. The polystyrene boxes currently in use have been reintroduced temporarily during the recent hot weather to help ensure our products arrive frozen and in the best possible condition.
Thank you again for your valuable feedback and continued support. We hope to welcome you back again soon.
Kind regards,
Jamie
Still waiting for a response to my…
Still waiting for a response to my formal complaint
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Jane,
Thank you for taking the time to leave your review.
One of our team has now responded to your email, and we look forward to hearing back from you. We hope we've been able to address your concerns, but if there's anything further we can help with in the meantime, please don't hesitate to let us know.
Thank you for your patience.
Kind regards,
Jamie
Blood on your doorstep
Well its unfortunate as a long time customer, that they delivered 18 KG of food , knowing that the delivery company left it in the warehouse overnight, It defrosted and they left it on my doorstep dripping blood. Their customer service since has been useless , even though I sent pictures. They just went tight lipped and stopped all communication. idiots.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Natural Instinct
Hi Rob,
Thank you for taking the time to leave your feedback, and we're very sorry to hear about the frustration you've experienced. We completely understand how disappointing it must have been to receive your order in that condition.
Having reviewed your account, I can see that one of our Customer Service team responded to your email on 16/07/2026. At the moment, we haven't received a reply to that email, so we're sorry if it felt as though communication had stopped.
We'd really like the opportunity to discuss this with you properly and work towards a resolution. If you're happy for us to do so, we can arrange for a member of our Customer Service team to give you a call today.
We appreciate your loyalty as a long-standing customer and genuinely hope we can restore your confidence in our service.
Kind regards,
Jamie
Reliable and tested for the last 14…
Reliable and tested for the last 14 years on our Labradoodles (puppies thrive on it as well).
21. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi William,
It’s wonderful to hear that you’ve been trusting Natural Instinct for your Labradoodles for the past 14 years! We’re especially pleased to know that both your adult dogs and puppies have thrived on the food over the years.
Your continued support means a great deal to us, and we’re so grateful that Natural Instinct has been part of your dogs’ journey for so long.
Kind regards,
Jamie
Very helpful staff
Very helpful staff, lots of patience and helped me pack my food
Thank yoy
21. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Mandy,
It’s fantastic to hear that our team were able to help and were patient and supportive while helping you pack your food.
We’re really pleased you had such a positive experience with our staff. We’ll be sure to pass your kind words on to the team, as feedback like this is always greatly appreciated.
Kind regards,
Jamie
Boards Rule OK
Natural Instinct is very popular amoungst our boarders
so they no what they want.
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Penny,
It’s lovely to hear that Natural Instinct is such a popular choice among your boarders! It sounds like they certainly know what they like when it comes to their food.
We’re really pleased to be a trusted choice for so many of your dogs, and we really appreciate your continued support.
Kind regards,
Jamie
So easy to order my dogs food from…
So easy to order my dogs food from Natural Instinct, either by telephone or on-line.
The delivery service is good and on time.
If ordering at the shop, you are met by a friendly face and delay collecting the food is minimal.
AND most of all, my dogs love their Natural Instinct breakfast and dinner meals.
Would certainly recommend Natural Instinct.
20. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi there,
It’s fantastic to hear how easy you’ve found it to order your dogs’ food, whether online, over the phone or directly from our shop. We’re also really pleased that you’ve been happy with the delivery service and the friendly welcome when collecting in person.
Most importantly, it’s wonderful to know that your dogs are enjoying their Natural Instinct meals for breakfast and dinner. Thank you for your recommendation and for taking the time to share such detailed feedback with us.
Kind regards,
Jamie
It arrives on time
It arrives on time. Pre warning before payment comes out. My dogs health has improved
21. heinäkuuta 2026
Vastaus yritykseltä Natural Instinct
Hi Marian,
We’re really pleased to hear that your deliveries are arriving on time and that you find the advance payment notification helpful.
It’s especially wonderful to hear that you’ve noticed an improvement in your dogs’ health since feeding them Natural Instinct. That’s exactly the kind of feedback we love to hear.
Thank you for your continued support and for taking the time to share your experience.
Kind regards,
Jamie
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