Native Union Arvostelua 

Love the brand and the product. Unfortunately, the customer service is not compatible with the premium brand image and price point they set out to target. All of my product damaged during shipping, customer service said will investigate, did not follow up at all. Still waiting to hear back after I sent follow up without any responses.

Tried calling but had no answer couldn’t get through and couldn’t reach anyone to give a call back number to for a warranty clam . Only email works once I got connected all things went well and they sent me a replacement.

Ordered multiple items on the first day of private sale. Didn’t see any updates on shipping for a week then contacted customer service. Three days later, my order got cancelled because of their error. Unacceptable!
Although they tried to make compensation, not receiving the items I liked and wanted is still very disappointing.

Native Unionから何回か買っていますが、品質が良い。
発送が海外からなので多少日数はかかりますが許容範囲内。
ただ売り切れは中々再販されない。

In 2022, while in France, I purchased a Native Union cable through Amazon France. This year, the cable stopped functioning. Since I am Brazilian, I activated the warranty and provided my Brazilian address for the arrival of the new cable.
The customer service that is "answering" my email request refuses to send it to Brazil, providing an excessive amount of contradicting information, terrible English, and an unwillingness to address the situation.

Navtive Union's USB cables continue to impress me and I continue to purchase them!

You order an item and attempt to cancel it not even 10 minutes after. But here’s the magic, Native Union blocks you the option to do so!

Then attempt to contact the customer NO-service which isn’t available during working days, which tells they have automatic process so nothing can be for surely done.

But wouldn’t this be an acknowledgment before shipping of the issue itself by their customer service?

Absolutely disgraced they have the specs of the electronics in small print which you hardly find, and that their policies are what they are.

I think these policies are only money grabbing tactics.

I have ordered dozens of items from Native Union. I love the fresh colors of these unique accessories. It makes it easy to curate a coordinated look. Sitting at my desk makes me so happy and I get so many compliments. Each item is designed to look beautifully and function beyond expectations. Even a power cord can elevate my space with a modern fabric and a knot to keep it in place. I have always received everything within a reasonable timeframe.

NATIVE UNION staff were responsive and helpful!! I highly recommend the products based on the quality, function and exceptional staff.

Superb customer service.

Responded to my query the same day and were very helpful, got replacement part before the end of the week, no questions other than the code on it. Definitely going to native union for next purchase.

One of the best charging cable you can get

At the times I have reached out to Native Union with warranty issues, they've taken care of my needs.

Quick settlement of the warranty

You purchase the merchandise but you will need to keep your receipt. They should know their products and take you through so much to get a replacement. I have one now and taking my time to get it replaced because of all of the hassel.

I now own two Native Union bags, several cables, a couple of power adapters, and a phone case with a magnetized wallet. I have found the quality of workmanship and materials in all the products to be uniformly high. Their design and appearance are also stylish in an understated way, even the cables, which are typically “just” utilitarian.

My only quibble relates to the two bags, the W.F.A. Tote Bag Pro and W.F.A. Tech Organizer. I wish the tote had slightly longer straps, while the organizer had a single hand strap flush with the bag. Other than that, I have nothing but praise for your products.

I have also found your customer support to be very helpful the one time I required assistance. They were prompt, well informed concerning the issue, and eager to assist me.

My cable broke at the Jack and it was quickly replaced.

Great cases! Only thing I wish is that they had real metal buttons instead of their current ”flat” button design. The shipping was also a bit of a struggle, but that was the fault of the postal service rather than Native themselves. Overall, pretty happy!

Great products. High quality and great design. Support is amazing, fast and competent. Had one item that didn’t quite suit my needs, was immediately taken care of. Also had problems with a delivery and support took care of it in less than 24 hours.