National Rail Arvostelua 

This company has more faults and delays than any travel company I know of. I have had more delays with trains than ever this year so far 2026. Enough delays for people to realise that trains are NOT a good choice of transportation. Let's all cause more problems and damage towards climate change by just travelling in cars as its obvious this company can't get their act together. Cancellation should be the name of their CEO.

Of course wanting to take a train once in a blue moon from Northampton to Rugby on 12/06/2026, all trains are cancelled and replacement buses are used so the journey takes 3 times as long and the price is of course the same.

I had the pleasure of using British RAIL for a trip going from Stockport to Milton Keynes.
I needed assistance and how spot on the porters ( sorry if this is not the correct name) were. Top shout out to a young man at Manchester Station. My cousin was with me to get me on the train. The porter took my suitcase to the area where the carriage number stops on the platform. He waited till the train came, put my luggage in the rack, took me to my seat and wished me a pleasant and safe journey. Then he went looking for my cousin to inform her that I was in my seat and settled on the train, and he had already contacted Milton Keynes to make sure I had assistance when I arrived. When the train arrived in Milton Keynes there was a porter waiting right outside my carriage door, to helped me off the train and to get my luggage. I was walked all the way to outside the station, where my ride was waiting for me.
Absolutely recommend British Rail for anyone needing assistance. Star Service.

Their help team do not help. They cancel trains, provide no help. Had to wait 6 hours.....

They don’t appear to understand how a level crossing works - when trains are coming through barriers are down, when trains aren’t coming through the barriers should be up. When you are stuck waiting there for more than 10 minutes waiting for the barriers to go up after the last train with no other trains in sight, it just causes frustration.

If you want to report faulty level crossings, the number is 0345 711 4141. I’d encourage everyone to call them when they see misbehaving level crossings

Very bad service . People are facing trouble everyday daily with every single train
. Rubbish railway service
I am everyday facing issues . Train delay , cancelled

Bang out of order, constant 24/7 cancelled, takes the absolute piss then you have the nerve to charge what you do. Your lucky anybody pays at all. All about this go green shite how the phuc we supposed to do that when ya network is so shite.

We had train assistance from Hereford to Paddington last weekend.The service,help and politeness was wonderful.ThankYou!

I caught the 11.57 Gatwick Express from Gatwick to Eastbourne today - I'd never usually leave a review, but the enthusiastic ticket attendant and tannoy announcer really deserves one! He made every passenger smile with his shout outs and enthusiasm for the platforms and journey. I wish I'd got his name. Each passenger had a smile on their face. What an asset to the company!

I purchased a return ticket from Liverpool street to trimley. My return journey was at 16:00, but my appointment finished early, and at 12:00 I was dropped off at Ipswich station. I explained to the staff and asked if I could get on the earlier train. They said no, and if I wanted the earlier train I would have to buy another ticket(£30). So I had to return to London on the 16:00, which meant I became part of the rush hour commute, instead of arriving during the low period.
Well done national rail for needlessly adding another body to the rush hour crush.

I would give it 0 stars if I could. You are the worst f’in rail system ever. Nearly everyday my journey is disrupted because of a track faulty or my train like to day is cancelled. I pay over £700 a month just to get to work and I am always late even when I leave two hours early. You guys are thieves for charging everyone soo much money when you can’t even provide a descent service. And you really need to get rid of the fabric seats, they are disgusting.

We visited the toilets at St Pancras Station on 16/5/2026 and were subjected to disability discrimination by one of the cleaners. After returning home I submitted a complaint on 17/5/2026 and received an automated reply. Two weeks later and nobody has responded to my complaint so it would appear they condone such discrimination by their staff.

The worst service I have ever seen unfortunately the uk is kind of advance but really bad service and really old trains like even A class are very bad the a lot of money but don’t upgrade the service and trains condition that is a really bad government leading like how can this country be that bad terrible

Trains are always delayed or cancelled. waste of time

For over 20 years this site has been inadequate. Hopelessly unresponsive and often completely unusable when on a train. Station staff have challenged the validity of tickets used on routes specifically indicated on this site. The station staff are utterly dismissive of it.
The German rail site, bahn.de, gives more route options, quicker, with more complete time tables than the uk national rail site. However, German rail does not know the arcana of tickets validity - it assumes rail travel is there to provide an efficient service to travellers.

Checked the advance return fares from Pensarn to London Euston online.
After selecting the date and time, it keeps showing: ‘Unable to pass you to the retailer – please try searching again.’ The new system is very complicated.
Please don’t offer me fares from Runcorn to London Euston, as they are not related to my journey.

This is the e mail I got , is it fares or timetables,
what a shambles, they should look at European train travel who put the uk to shame !!!

Train times are
changing
Rail fares are changing from
Sunday 17 May 2026
We’re writing to let you know that the national train timetables will be changing on Sunday 17 May.

This review is for Debbie who works at Leyland Ticket office.

10 / 10 customer service - a great help and supported me with my travel needs

Friendly and helpful - Thank you Debbie

I'd like to commend a member of staff at Rochdale train station for their excellent service. Myself and 9 other ladies were traveling to London for my sisters 60th, it had been planned for some time. On Friday 17th April when we were due to leave all trains from Piccadilly Manchester were cancelled. We were then approached by staff member Robert Whitlow who could clearly tell we weren't sure what to do. He made numerous phone calls, keeping us upto date and replanned our route to London, times and stations, we actually got into Euston 20 minutes earlier than the original train. He spoke to the conductor on the train from Rochdale regarding our situation and the whole journey from then on was flawless. I know staff don't always get the praise they deserve but we all think ourselves very lucky that Rob was on Rochdale station that morning. A big thankyou from our group of 10.

National Rail continues to price itself out of being a realistic alternative to driving. For many journeys, the cost difference is not just noticeable—it’s excessive. A trip that would cost roughly £30–£40 by car can easily reach £78 for a single train ticket, and that’s without the added convenience of having a vehicle at your destination.

This undermines one of the core arguments for public transport: reducing reliance on cars and supporting greener travel. While the environmental benefits are clear in theory, the pricing structure makes it difficult for many people to justify choosing rail over driving. When travelling by train costs nearly double and removes flexibility at the destination, it stops being a practical option.

If rail services are genuinely meant to replace car usage, affordability has to be part of the equation. Until prices become more competitive, many travellers will continue to choose their cars—not out of preference, but out of necessity.