National Car Rental Arvostelua 25

Overall experience has been good. However, I had an incident with a flat tire and had to call the customer service roadside assistance. The lady did provide me a resolution to go to a branch location. However, she hung up the phone before providing me the address. I was able to find the branch, but the roadside customer service needs to stay on the phone longer.

⛔️⛔️⛔️⛔️Nations ,Alamo and Enterprise are all the same company with atrocious reviews

SCAM company. They are so bad like criminals. I am not from UK, otherwise I would go to police. Charged me twice for the same thing and after my email to resolve the issue, they said there is no issue even thou I provided all the proofs and started ignoring....AVOID THIS COMPANY

We had booked a car with another provider in Nanaimo, Canada and they contacted us the day before to say they hadn't got a car for us. We were then booked with National. The staff were outstanding. Very understanding and helpful. The office is easy to find and they offer a pick up and drop off at the ferry terminal. Easy to understand paperwork very efficient service.

If possible, you should avoid National/Enterprise (they are the same company).

PROS:
- The staff at the counter were friendly and polite when I picked up the car and when I returned it.

CONS:
- A few hours before my scheduled pickup I was told no car would be available until 5h later, which would have ruined my travel plans. After a few emails with DiscoverCars.com (they were nice and helpful!) and a stressful night, National finally gave me a car on time. At the counter I saw others with the same issue, so it seems they sell more reservations than the available cars.

- The car worked fine but was the oldest and least equipped I’ve ever rented in Europe from various companies (even low-cost ones), below the standard expected from a “premium” company.

- The reservation I paid on DiscoverCars.com included a premium location fee, but when I picked up the car, National made me pay the premium location fee once again (about 23 euros + VAT).

I was told to get in touch to resolve my issues, which I have, and no one has responded in nearly 2 weeks. So I’m posting the review here as well.
The worst car rental experience, completely tainting the end of my wedding weekend.
I arrived on time and couldn’t get into the car park because the keypad wasn’t working and there wasn’t a help button. I was then asked to wait while another customer was being helped but multiple other attendants came in and out and no one said anything to me. Finally I got seen to and by then I was in a rush. The car was brought around and I was told to inspect it, but I wasn’t told about any of the existing damages/scratches so I just had to find them myself. The attendant then rushed me through signatures without explaining fully what I was signing and what I would be liable to. I was under the impression that the car was in fine condition and wasn’t given any information to the contrary.
During my trip I had to refill the tyres twice because of low tyre pressure, something I’ve not had to do in my own car for years.
When I returned the car I reported this issue and on leaning down to inspect the back right tyre the attendant pointed out a ‘misalignment’ in the metal of the bumper and explained it must have happened with continual directed pressure against it. You could only notice this when crouched down with your head against the tyre and only when comparing it to the other side, so I am certain that it was there when I picked it up. But because I was rushed and it is not an area readily checked, I did not take a picture of this part of the car (basically inside the hubcap) upon collection.
The attendant checked the previous report and said that scratches on the bumper were there before but not the misalignment. I question how something could have been hit so dramatically to warp the metal but not causes any new scratches. It must have happened when the car was scratched previously, but missed in the report as the scratches took precedent. The attendant proceeds to guess how much it will cost to fix and tell me the premium would be £2000. He did not get any repair quotes or actually do any research, just told me this was what I agreed to when I booked the car. It was only when I was visibly upset that he reduced this to £500 because I obviously ‘couldn’t afford it’, but he still just plucked this figure out of thin air and told me I’d have to pay more if they found out it would cost more. He even said he didn’t think it would cost more than a couple of hundred so I don’t know why I had to pay so much.
Bottomline, the experience with National/Enterprise was rushed and unhelpful and I felt taken advantage of because I was a woman who obviously didn’t know cars that well. Nothing was explained to me before I signed and existing issues were not pointed out on the car. I was in the car with my partner during the entire trip and he can testify that nothing happened of the sort to cause this ‘misalignment’. It was there before, it was missed, and I’m paying for it. If I hadn’t pointed out there was an existing issue with tyre pressure they probably wouldn’t have noticed it still.

Friendly Staff, quick turnaround,
good, clean vehicles (Mercedes, bmw).
Quick regular shuttle to lhr.
However, be aware UK customers are really screwed over if loyal. In the USA we can use any car as executive elites for our free rental days.
Brits get stuffed with mini or eco size crap cars…
(So u go from yr merc to a Toyota Aygo!!)

Great help from Giovanni after my flight was delayed and I missed my connection, even though I wasn’t even renting a car from Amsterdam.

I rented a car in Germany and paid for full insurance coverage. When I returned the car, I was told that the wheel rim was damaged but that the insurance would cover it.

I do not believe that I caused this damage and I do not believe that customers should be responsible for checking the car for damage and taking pictures.

I feel like I have contributed to an insurance scam. Now I believe it is most likely that the insurance company will be paying for something the previous driver or car rental personnel have caused.

NATIONAL / ALAMO / ENTERPRISE TYRE SCAM!!!!! PLEASE READ REVIEWS ON GOOGLE AND TRUSTPILOT BEFORE YOU RENT A CAR!!!!

Even worse than the rogue rental companies in the Med from the TV programs. Please read below and see that there are dozens!! of customers scammed by Enterprise/Alamo with the tyres. Criminal.

Stansted Airport; picked up car in the dark. Had to check the car by Iphone light. At return a rude employee spotted a 2mm tear in the tyre. I know I hadn't touched or scraped anything. No discussion possible!! Very rude communication with the claims department who ended up taking an extra 450 GBP from my creditcard. Pure theft and no leg to stand on. 450 GBP stolen and fuming.

UPDATE!
Thanks for your now prompt response; the above scandalous result is the outcome after spending 5 hours with your claims department! So no, thanks, I went through your grinding wheels once. Enterprice charched 450 GBP to my creditcard for a 2 millimeter tear (see picture) in an old worn tyre that I should have spotted at pickup.....

I picked up a car in Stuttgart and there was no mention of inspecting the car for damages. I paid for full insurance. When I delivered the car the attendant saw damage on the front wheel that was not reported by me, so they would charge the insurance company. To the best of my knowledge, I did not cause the damage to the car.

I find it wrong and bad business to put the burden of proof on the customer. I was asked if I had video of the car before driving it, but that was not recommended to do by the desk agent and it should be the car rental group that does this, not the customer. I felt like I was unwillingly drawn into an insurance scam.

I also have no way of reporting this issue to National other than calling them, which I don’t have time for.

Upon returning our 3 day car rental we were charged for two new types due to National’s zero tolerance for tyre damage policy - we struggled to see any damage. Future rental customers - please check all the tyres on your rental, taking photos is best

National Boston car rental falsely accused and reported the vehicle I was renting stolen. I spoke to the third investigator Tim, sent proof only he determined National Boston Rental Car falsely reported and falsely accused me for no reason. The rental was returned great condition (no damages) with a tank full of gas to Dallas Love Field Airport. I've called National Car rental several times updating and requesting to speak to the GM Peter Dulac but they refuse to send my request or anybody in Corporate. Beware, they are rude and will lie. Customer Service Idalys Calderon & Dania Dourdan just name a few has lied about my license not being from out state so they can charge more. I have an Illinois license. Charged me extra without my permission. Branch Manager Andre Ragel lied that I selected damage waiver for my rental, when I pulled the original rental agreement that was false. Still he refused to listen to me and spoke over me when I tried explaining. The Branch Manager Andre Ragel purposely had one of his staff call me to lie that the Area Manager would call me and still haven't heard from no one. Let's see what happens when they hear from my attorney for false accusation, discrimination and harassment. Andre had his staff harass me. I have voicemails, emails and text messages of me being harassed. They all lied and covered for each other. Every time I call customer service requesting the top Manager of Boston Logan to call, they lie and said someone will call and nothing. I called customer service again Thursday August 15th and spoke to Hilga employee ID #335DXG. I explained to her Ive been calling and requesting a phone call from the Area Manager or the GM Peter Dulac, once again she said Peter Dulac would call me, my message was sent and I would be called and still nothing. This isn't the first time I've been mistreated. The last time was an Asst. Manager refusing to change the vehicle he gave me that had braking issues while I was pregnant. I did nothing then but now I'm taking legal action. This has gone too far! Things have not changed at all. They don't care but sure care about your money though and will lie! I travel a lot and rent frequently from National and this is how I'm treated being EMERALD club member! This will not go unnoticed.

Don't bother with this company - shockingly poor service. They have let me down at the last minute.
I booked a car for my holiday in Ibiza 3 months ago. All was confirmed and we arrive tomorrow.
I checked this morning and even joined their loyalty club and all was in order
At 7.06pm I received an email
saying my booking was cancelled with no explanation and it's not possible to speak to anyone as it's now out of hours. Never experienced anything like this will never use them again.

Do Not rent a car with National.

I have recently rented a vehicle with National car rentals at the Edinburgh Airport location and can say this was one of the worst experiences I have ever had.
Firstly, the vehicle I had booked was not big enough to take all of my luggage as I was travelling through the UK. When I spoke to the agents, they had explained that they did not have that type of vehicle available, but they would look at whatever else was available. They then had another vehicle which was large enough available to take my all of my luggage and when we checked the car for damage the fuel filler cover fell off when the agent was doing the walk around. The agent quickly then tried to reattach the cover in which did go back on, and he said that it was fine, and he would add this to the report. I then jumped in the vehicle to start the car and the service light came on to say it needed a service. I then approached the agent and advised that the car needs a service and he came back to the vehicle and reset the service light on the dash. He then looked at his iPad and said he can guarantee that the care has had its last service. So I took him on face value and then proceeded to drive the vehicle from the carpark but as soon as I applied the brakes, a large metal scrapping noise could be heard and the brake pedal went to the floor. I applied the brakes 2 more times hoping this was just a little condensation on the discs but this kept happening. I asked my wife if she could hear this as well in which she agreed. So I drove the car straight into the rental carpark and mentioned this to the agents. They said without looking at the vehicle that this was just water on the discs, I then had a look at the front drivers side disc and it had a 3 cm gouge on the disc and looked in very poor condition. As you could imagine I was not happy and said that I am not driving this vehicle and do you have something else. The agent apologized and gave a me a third vehicle which was a 2019 SEAT Atteca Small SUV which was luckily big enough for our needs but the agent did not go around with me to check the vehicle and as I signed the ipad for the third time I thought nothing of it as it was not a new car but it will be fine for my needs. So my first experience with National was not off to a great start but I had a vehicle and went on my way.

When returning the vehicle 5 days later, I dopped the vehicle off at Edinburgh airport and I had one of the agent do a quick check of the vehicle as all hire company's I have rented with do. All of a sudden, he has indicated that there was some damage on the right rear quarter panel. It looked like 2 large scratches with dents and a very small amount of paint missing but to be honest it just looked like some damage that any car that is 5 years old would have. He said to me that did I have an accident, I replied at no time did I have any issues and that the car was secure the entire time of my rental. He then said to me that he would need to have a look at some photos of the vehicle to see if the car had this damage before. Conveniently he had a number of photos of the car but nothing of the rear quarter panel in which was damaged. I said you have to be kidding me if you think I have damaged the vehicle in which he said do I have photos of the car to prove other wise. I said no as I believe that rental car company's have condition reports for all rental vehicles, in which he replied no this is usually done at the time of the pick up of the vehicle. So I had already paid more to have my excess reduced to 250 pounds at the start of my rental agreement and National takes an additional 200 pounds off every customer as a hold until the vehicle is returned. I had a flight to London that I needed to catch so I asked the agent to do some more investigating into if this vehicle had damaged before and to contact me via my mobile later that day. I was contacted later that day and was told that he could not find any photos to basically prove the vehicle was damaged before and that I would need to pay the additional 50 pounds. As I was driving another rental car in England and with a reputable hire car company in which I have used before and had no issues within the past, I asked for him to send me all of the details of photos and documentation of the damage so I could then take this up further with the Damages claim department and said he could charge the additional 50 pounds.

I have a number of issues with the process as detailed below.

- All rental vehicles should be inspected for any service issues before issuing to customers as a matter of safety and overall customer experience.
- If National are to rent out vehicle to customers they should provide a condition report either by hard copy or electronic, so customers are confident in the vehicles condition on return.
- If you cannot prove the car was in good condition before any rental, you should not charge your customers.

Please refund.

Easy pickup up, easy drop-off thanks to a nice guy named Ed. You see, I was up at 3 am to drive from Gainsville to Jacksonville to catch the first flight out. I pulled in to return my car (this is where things can go so wrong) and this happy, super polite guy named Ed came right up to help me check out - probably one of the best checkouts I have had in memory. Ed is certainly the best part of National Rental Car.. Oh and by the way, the Toyota Rav4, was beautiful - Thanks

I booked with Vip cars and National would provide the Mercedes E-klass.
When i got there, they gave me an audi A3. They say " that's simulair".
When i refused the car, they were closed en had no more cars. No service and bad people. Please stay away for your own sake.

Easy to use, great quality car and spacious! No issues and service was quick and helpful! Thanks again!

We had quick friendly service when picking up the car at Coolongatta Airport. The vehicle itself was great.
Highly Recommended

Hired a car for a week over Christmas. Very friendly staff at the GC airport. Got into the car quickly and suited us perfectly.