NAE Vegan Shoes Arvostelua 539

Amazing quality. I bought winter boots 6 years ago and they are still in great condition. Great beautifully designed website, easy to navigate and the customer service is very quick to respond and help you in any way they can.

Edit to the below: Nae have made the refund after about 5 weeks. It may be better is they used a faster return service to remedy this issue even if it incurred a slightly higher charge for overseas returns. Nae were very apologetic but the delays are still the longest I have experienced. The boots themselves were of very high quality, but unisex sizing in shoes is still geared towards the make foot size. - Original Feedback: Reiko size 40 were returned on the same day they arrived due to the unisex sizing being too big for a female foot. The boots were fine,, just not an actual size 40. I read reviews too late re sizing and withholding of customer funds. Five weeks and seven emails later there is radio silence re the return so I have had to get my bank to intervene due to potential fraud. Do not order from the UK. The store has gone over the 30days maximum they are allowed by EU law to make a refund.

My experience with them was very good, they answer right away and treat customers with care. I would definitely order there again. Their shoes are really beautiful, too!

They were true to their values, trough all process, even when problems arose, the costumer suport was fantastic, a person, Neuza, delicate, nice and very kind, instead of robot.
Really helpful and cared about their costumers, instead of just another sell.

I’ve been following or drooling over NAE shoes for about 10 years. During that time, I have also been on the hunt for a vegan Mary Jane heel that isn’t clunky. I was so excited when NAE released a pair for fall 2025. The first time I was going to buy them was in October 2025 but my size was sold out. When I saw that my size was back in stock at the end of December 2025 and on sale I snagged a pair. The website says 2-3 business days from NAE shipping the product to the US. With the US’s unfortunate tariff's, I figured 7-9 business days which has been my experience with other companies. The product shipped two days later and I was thrilled. It is now 10 days since the product shipped and the last scan was that the product cleared customs (the tracking is so inadequate and just says cleared customs but not where) and that was Jan 6 or 6 days from this review. On Jan 8, I contacted NAE and didn’t hear from them until today. After some half hearted apologies, NAE went into how it isn’t their problem and tariff’s are the cause and really while their website says delivery in 2-3 business days, it’s really much longer than that. They did agree that it’s weird that there has been no scan since Jan 6 and would look into it, however, based on this delay and experience, I’m not holding my breathe for a response or the shoes.

I ordered the MARCA shoes on 13 Nov 2025 and received on 26 Nov 2025. The model didn't match my expectations, so I requested an exchange for the APRIL model.

I received the return label on 3 Dec 2025 and send the MARCA model back the day after. The last shipping update was on 8 Dec 2025 when the return arrived to Jönköping, Sweden.

Since I didn't receive any other update I sent NAE an email on 1 Jan 2026. I wrote that I was understanding of the businesses of December but I wished to hear an update of my order.

I didn't hear anything back so I wrote again on 8 Jan 2026 now requesting my money back, after having tried to reach their website, which now it states "Access Restricted. This website is not available in your region".

This feels like an utter scam. I am so disappointing coming from a company selling vegan shoes, claiming to have ethical values.

Ich habe meine Bestellung ordnungsgemäß und fristgerecht zurückgesendet.
Laut Hermes-Tracking wurde die Retoure erfolgreich an NAE zugestellt, dennoch wurde sie von NAE nicht bearbeitet.

Stattdessen hat das Unternehmen gegenüber Klarna angegeben, die Rückgabebedingungen seien nicht eingehalten worden, woraufhin die Zahlung wieder aufgenommen wurde – obwohl ein eindeutiger Versand- und Zustellnachweis vorliegt.

Wenn eine Retoure intern nicht korrekt verbucht wird, sollte dies nicht zu Lasten der Kund*innen gehen.
Der Kundenservice ist bisher keine Hilfe und die Rückerstattung steht weiterhin aus.

Sehr enttäuschend. Ich freue mich sonst über jede vegane Schuhmarke!

Ich habe Anfang November Schuhe bei nae vegan shoes bestellt und diese am 10.11.2025 mit dem bereitgestellten Rücksendeetikett zurückgeschickt. Anfang Dezember fragte ich per Mail nach dem Stand der Rücksendung, da weder eine Eingangsbestätigung noch eine Rückerstattung erfolgt war.

Als Antwort erhielt ich lediglich den Hinweis, dass die Ware per Sammelversand nach Portugal geschickt werde, um das Klima zu schützen. Meine Bitte um eine Rückzahlung wurde mit der Begründung abgelehnt, dass dies andere Kunden benachteiligen würde.

Heute ist der 17.12.2025 – ich habe weder einen Ersatz noch eine Rückzahlung erhalten und fühle mich vom Kundenservice ehrlich gesagt im Stich gelassen. Transparente Kommunikation, ein zeitnaher Wareneingang im System und eine faire Lösung hätte ich bei einem Unternehmen, das Nachhaltigkeit betont, erwartet.

So bleibt nur Frust – und das Gefühl, es wäre mit Sicherheit schneller gewesen, die Schuhe zu Fuß von Deutschland nach Portugal zu tragen, als auf die Bearbeitung meiner Rücksendung zu warten.

Diesen Schuh-Verkauf kann ich auf keinen Fall empfehlen
Nach meiner Bestellung gab es eine lange Verzögerung der Lieferung, wenn ich nicht mehrmals nachgefragt hätte wüsste ich nicht das es Probleme bei der Bestellung bzw. Lieferung gab
Danach dauerte es wieder sehr lange ohne eine Info vom Hersteller
Wieder musste ich nachfragen
Dann endlich kamen die Stiefel und ich war richtig geschockt und sehr verärgert
Die Stiefel kamen in Größe 42 statt wie bestellt Größe 39
Auf meine mehrfachen schreiben diesbezüglich bekam ich keine Antwort oder eine Entschuldigung
Man schickte mir sehr unpersönlich und unprofessionell einen Rücksendeschein um die Ware zurück zu schicken
Das ist mehr als ärgerlich und sehr enttäuschend

Edit:
I am editing this review after receiving the boots. They are actually really great! Super comfy and real good looking! They seem well made. So I'm very happy to have them after all. (Diram combat vegan boots with chunky sole).

Old review:
I ordered some boots more than 1 month ago and I still haven't received them. They apparently had some issues with a factory. I'm annoyed that for weeks I was the one texting them to ask where my shoes are, and even though they answered nicely, they never initiated once to inform me first that the shoes are even more delayed, I feel I would have never known if I didn't text them every week. Then they finally supposedly sent a package, and gave me the wrong postal number. It was again me who had to spent from my time to ask them what's going on. Additionally meanwhile they sent me some other sneakers that I ordered, which already unglued on the sides.
Now it's snowing and even though I've order winter boots more than a month ago, I have no shoes to go out on the snow with. I have never been offered any compensation for all the discomfort and time spent either.

Great and beautiful shoes!

The shoes I bought had a small defect and the client service was very helpful in fixing things for me.

The store where I bought the shoes (in Lisboa) was a pleasant one and the lady that sold me the shoes was very kind and helpful.

Great stuff the NAE shoes and stores!

Emily (the Netherlands)

Ich habe schon mehrere Schuhe von Nae gekauft (sowohl Sandalen als auch Winterschuhe) und alle sind extrem langlebig, toll verarbeitet und super bequem. Das beste ist jedoch der jederzeit sehr freundliche, professionelle und kompetente Kundenservice. Auf meine zwei Anfragen zu einer Bestellung wurde noch viel entgegenkommender reagiert als ich erwarten würde. Rundum toll!

I have been wearing a pair of boots from this company for over 4 years now.
They are great!

The shoes are not great quality for the price so be warned.

Paid €100 for the Dara Pink lace-ups, and wore them about 10 times (in a 2.5 year period). The shoes cracked in multiple places. And I wore them only to the office. No long walks, no tough terrain.

The pre-loved program also expects you to pay the return shipping. So basically of the €25 voucher, I'd get nothing. I am quite disappointed and have contacted customer service, who were sweet but unhelpful. This is not great service for people who want to support small businesses.

I ordered a pair of sandals (via Immaculate Vegan) and the shipping was quick. Unfortunately they were the wrong size so I had to return them and the return process went fine.

My second purchase was a pair of black Hebea sandals. The fit is great BUT the straps in the middle of the foot are waaaay to long so I had to take the shoes to a shoe cobbler to fix it. This involved removing the sole + heel, ripping out the middle straps, shortening them, and then glueing everything back together.

I'm not sure how the length of these straps wasn't caught earlier in the manufacturing process. You really can't wear the sandals without shortening the straps, it looks comical.

Otherwise the sandals are very cute and look high-quality.

Awesome and personal customer service - thinks along and offers multiple solutions.

Could not return the shoes because they had dust on them. The shoes' surface naturally collect dust and I even received them with dust, and acknowledged that that's the nature of the material.
But once I tried to return them because they caused pain on my heels, the customer service objected.

Further, for a size guide they refer you to different parts of their website, but nothing is there. There is no size chart.

The retourner policy is a scam.

I return shoes because of color that was différent from the webdite and they accused that the shoes has been wear because of faint trace on the shoes.

I only tried them inside…

Too bad for an ethical brand…

Great shoes: comfy fit, great looks, durable.. and amazing customer service.