My Auto Parts Arvostelua 

I have been trying to buy a grille from this company for a week, firstly trying to ascertain in which state the part was located so if it was in my state I could pick it up quickly and have it fitted. The responses must be from AI as it only answers literally there is no room to make assumptions like. When I asked what the shipping time would be as I believe the part was in Sydney. Response was "It is located in Perth". No well from Perth delivery to Melbourne is X days. Zero customer service

So I have ordered a part before Christmas didn’t get any tracking number or anything still haven’t got the part and it’s now January 2026 they have a one 1300 number but no one seems to answer it then on the phone for hours waiting have written numerous of emails but no reply

Easy to order .delivery on time.

Really quick and professional
Helpful with client support online

A difficult review to write because my experience with Auto Parts was mixed – but the bottom-line is that I would buy from them again because they provided a full no-quibble refund. The product (a front grill moulding) was not as illustrated – important trim that was included in the on-line illustration was not on the product received. On the positive side, the original price was significantly cheaper than on-line competitors (which do include the additional trim), delivery was very fast and they have provided a full refund, including postage. My experience indicates that they are trustworthy – which ultimately is what I want from an on-line business.

Spent $490 0n a part I provided the the VIN for. They sent the wrong part and will not reimburse my return. They told me they have a no return policy. I paid $70 to return it of my own money before hearing this. 100% their mistake and I'm out the money. Most absurd reasoning I have ever heard. Contacting the BBV for consumer fraud. I recommend never purchasing from such a disreputable business.

Very fast delivery & dispatch, product exactly as described. Highly Recommended.

Website was good easy to find what I was looking for. However didn't get the usual confirmation email and parcel tracking, so went through the process again think purchase hadn't gone through. Now I've got a spare light I didn't need

Great service. Great prices. Always willing to help find a solution.

Accurate description, pricing and fast delivery. No additional cost for freight to Perth as item was already held in their eastern states store and they easily arranged collection from their Perth depot at no additional cost. Friendly and responsive customer service.

Easy to order goods

The whole experience was easy and part arrived promptly

Prompt delivery, product as advertised.

Still have not received my package

The service provided to the reps was excellent. They went above and beyond to organise pick up of my parts. Assisted me when I accidentally ordered the wrong part and helped with the exchange.

Part turned up on time and in one piece and fit like a glove no complaints from me thanks again for your help