Mulberry England  Arvostelua 

So disappointed by the decline in Mulberry. I've bought a number of their bags in the past, but am sworn off them now. Despite the relatively high price point, there is no customer service phone line available, just an email address that isn't responded to - one star feels like too high a rating as there's no service provided to rate. The quality of the bags is still OK, but has decreased - lacking the attention and detail of previous years.

UPDATE - perhaps the (minimal) effort that they take to respond to these reviews within 24hours would be better re-routed to actually responding to customer service emails in a reasonable time frame.

After purchasing an amberley black large satchel in Feb, the bag developed a fault within 4 months. I had an awful experience with customer services giving conflicting messages, resulting in the bag having to ge sent off for repairs. I dropped my bag off in store, again poor service with the colleagues fumbling about to process the repair order. Despite being a simple repair, my bag has now been with the repair team for 9 weeks. Zero contact during the first 8 weeks (despite being told it would take 3-4 weeks... far too long anyway for a simple repair!). I emailed, called multiple times, no response. We are now in week 9. I eventually found another email through chat gpt and recieved a response, however despite replying within a couple of hours, it took another 2 days for anyone to contact me again. No update on my repair despite asking multiple times when I will get my bag back. I have also asked for a manager to contact me and for the complaints process. Mulberry have failed to provide this so far. I can only presume that the lack of response means they can not locate my bag or have not completed the repair. Probably the worst customer experience I have ever recieved which is shocking given this is classed as a luxury good brand. I've not been offered any formal apology for my experience so far and there seems to be no urgency to return my item to me, that is worth over £1000!!!!

Wow Mulberry you really have gone downhill. Returned a bag still under warrantly due to gold hardwear tarnishing they took the bag back and replaced some of the parts with issues but not all , after a month the bag was returned so I contacted customer services and they arranged to take the bag bavck.
Not one apology or acknowledgement of the fact they forgot to replace some of them and now an email saying I have to pay for a repair !!! Cant get through on the phone, have to send an email and wait .
Come on Mulberry ive spent a fortune on your bags over the last few years but your customer services has seriously gone downhill and reading other reviews it would appear I am not the only one. Next stop I think has to be trading standards as you have broken your agreement with and you are still in possession of my bag.

I already have 3 bags which I have had no issues with. I bought the Billie recently and the strap keeps coming apart and the bag falls to the ground. when using I have to continuously hold the strap. Very disappointed indeed. Probably won't buy another bag in the future from this brand

Absoloutley disgusting, I ordered a bag for my wifes birthday on October 11th for delivery on the 12th. The item was shipped and never arrived. I contacted Mulberry customer care via email and was fobbed off for the first week. Then, no contact at all for a further 3 weeks. I am emailing pretty much every day at this point requesting a call but no-one is bothering to either reach out of even read the emails, and the customer care phone number just directs you to email them.
Disgraceful.

Bought a bag and wanted to talk to the customer support about an issue which is time sensitive... They provide a phone number which is not monitored, just an automatic recording asking to send them an email. I sent an email and used the form on their website , still waiting for them to respond 5 has passed ... Surely in 2024 you can do better for a brand which is positioning itself as luxury

Bought a bag which is just out of its guarantee, (clasp tarnished ). I can honestly say I have never dealt with such poor customer service that clearly have no compassion or service skills when dealing with a complaint. Please be aware they are not interested once you have purchase your bag, word of advice don’t bother save your money. The reply from Mulberry I find really patronising. Don't say I did not warn you.

I have just been to the Molby and it was a fantastic Sunday lunch staff were fantastic. Quality was exceptional. My partner was a vegetarian. She had the nut roast and she said it was absolutely amazing. I had the beef which was exceptionally good too. everything about it even to the staff were amazing. I look forward to visiting the Cabe again thank you guys.

Wish I’d read reviews before purchasing, my exact handbag was £300 cheaper in the outlet in the same week and when I complained was told the outlet sells full price items, sale items and faulty items. The bag was perfect in the outlet and I could have returned the original but since I had used it didn’t want to do that. Won’t trust them again.

I went on here to check if anything had improved with Mulberry since my own terrible experience where they never sent me a £700 bag I purchased. The box came with nothing inside it. I made multiple complaints . Was treated like I was in the wrong. No refund. Shockingly bad and rude customer service. Looks like nothing has changed. They should be ashamed of themselves. How they can continue to treat customers this way . These bad experiences have been going on for 2 years. I will also never purchase anything from them again having bought bags before I had the above happen . They are now cheating customers out of their hard earned money with sub standard products and trying to pass off old for new . Shame on you Mulberry

Mulberry Copenhagen:
I forbindelse med deres sale som udløber d. 11 august 2024 har jeg forespurgt på nogle Lily-Tasker til en gave.

Jeg har derfor prøvet at kontakte dem via instagram, men da jeg ikke fik nogen respons prøvede jeg på deres kundemail. Men heller ikke reaktion her.

Det er simpelthen ikke godt nok at de reklamere med noget, men så er de ikke til at få fat i - Simpelthen dårlig kundeservice

I have been a customer of Mulberry for over 10 years and only purchase my bags/purses etc from them. My latest bag unfortunately was not fit for purpose and the leather leaked onto the fabric of the main bag when it got wet. The customer care team were amazing in their support and i would like to personally thank Saffron for all of her help. My bag was promptly reviewed and once it was deemed unfixable, i was provided with a gift voucher equal to the purchase price so that i could order a new one, Saffron even contacted stores to find one that I would like - thank you for your help! There is a reason you pay for high quality brands

You will receive a bill for shipping and tax long after you have received something from the Mulberry online store. So if you consider buying something, you must add 30% to the price. At least!

I decided to purchase a mulberry bag for my birthday after going thought surgery.
However it was sent what looks to be a second hand used bag!
I do not believe that this bag was not ever been used !
I am very upset ..
The box was damaged the bag looked tarnished and dirty the leather looks poorly looked after … very unprofessional of Mulberry !

No confirmation of purchase, no notification of shipping, no receipt and no answer to emails requesting information from customer services. Item has arrived but not sure what anyone is supposed to do if there’s an issue.

Purchased a Billie bag 3 years ago, which had to be replaced 2 years ago as it was substandard. The replacement has been lightly used and the padlock and chain have broken. Mulberry refusing to give me a replacement padlock without me paying over £100. A £900 bag should last a lot longer than their one year warranty. I have 7 other mulberry bags, some of which are around 8 years old and they are still in excellent condition. They clearly are not producing the quality products they once did. I will never purchase another mulberry product.

Mulberry sold me a faulty bag. Refused to honour their warranty and wanted £££ to fix. When I said it was too much they gaslighted me by saying it was to pay their staff fair wages.

Honestly better treatment from high street, seeing these reviews makes me sick. I hope they continue to get bad press. Stay clear!!!

I purchased the Mulberry X Mira Mikati Canvas Tote in January 2024 for my daughter as it’s cute and a nice remembrance for the Year of the Dragon.

It wasn’t used until we went to Japan late March 2024. To our disappointment, the stitching on the handle started to unwind on the 1st use! Luckily I had a safety pin which we used to re-attached it.

I have since approached Mulberry Customer Service to address this quality issue. They replied after 5 working days with a link for care & repair. Great until, I discovered I have to pay for this! Why should I be responsible to the cost when it’s a product quality issue - a product not fit for purpose?

I have acquired many Mulberry bags over the years and after this experience, I won’t be buying their products anymore.

Purchased a pair of trainers in the sale on Thursday 6th and still not received them and today is 11th June. No house number is on the parcel and DPD have refused the delivery and now sent it back to Mulberry. Customer Service is absolute shocking, they don’t care whatsoever. Can’t send me another pair as there aren’t any in the size and colour which I find hard to believe for what I “thought” was a luxury brand. So now have a further wait for them to be received and resent out. What an absolute shambles!!!

My husband and I visited the Battersea store last weekend to choose my birthday present. I wanted to gain some advice regarding the different sizes and colours available in the 'Antony' range. (I could have ordered online from John Lewis with some vouchers I had, but thought using a store would be a better 'experience') The shop assistant (name: Shumoney?) was unhelpful, dismissive, un-attentive with no manners. She could hardly be bothered to answer any of my questions and made me feel as though I was interrupting her 'standing-around-doing-nothing'. I was really disappointed as we had made a special trip up to Battersea from Guildford as buying a Mulberry handbag is not an 'everyday' purchase. I certainly won't be recommending this store to anyone.