Mulberry England  Arvostelua 

The customer service is absolutely terrible! I received a damaged box with missing items, and Mulberry has not responded yet. These are expensive bags, and the company is supposed to be high-end luxury. If they can't stand by their customers, I'm starting to doubt the quality of their bags. I'm a first-time buyer, and prior to this transaction I was planning on purchasing other bags; unfortunately, I will not be purchasing anything else from Mulberry.

UPDATE: I am changing the rating to 5 stars because I was contacted by the customer service representative who helped me exchange the wrong item for the bag I ordered. Joseph was very helpful and provided a quick response to all of my concerns. I hope that Joseph is recognized for his performance and promt responses. Thank you so much for making this a better experience! I LOVE MY BAG ❤️

P.S. No one ever asked me to change my rating/review, and I believe that sometimes, showing a bit of patience can truly make a difference and lead to better outcomes.

SHOULD HAVE READ THE REVIEWS BEFORE BUYING MY FIRST LUXURY BAG FROM THIS COMPANY! I purchased Mulberry Green Alexa bag from thier website. The order came in fast, however they sent me Mini Alexa without even a lock for the price of regular one and will not help me return the item. I never order mini bags as they do not meet my needs. I called the phone number (which is useless), emailed 3 times with a picture and request for a return label. No answer receved from anyone. This feels like a scam and I will be calling my bank and reporting this company to FTC if I do not get a response till the end of this week.

Lovely sunglasses - expensive and good quality. But disappointingly let down by the very cheap looking case that is not designed for glasses this size. I have checked and the shop did give me the correct box. All my other designer glasses have come with luxury cases that are a design statement in their own right

Mulberry customer services and complaints handling is absolutely appalling

I returned my large red millie bag for repair and hoped they would just exchange without hesitation

The gold printed mulberry logo had rubbed off due to the tassle design rubbing against the leather

The bag is in pristine condition and used only ten times if that

I have other mulberry bags that still look fantastic after 15 years of daily use

Such a shame an iconic British brand has been taken over and ruined

I will never ever buy Mulberry or support their exploitation of slave labour in China and Turkey

Go for a different brand or buy mulberry vintage

Hopeless
Incompetent
Jewellery you could buy better on a cheap website
Customer services that don’t care
1.8 review tells you everything
They lie when they come back on your review to suit themselves

Watch
They will probably do it again on this review

They are simply a brand that does not care about clients

Just want the next rich mug to come along

Don’t care about the working many who save hard

Ich warte seit über einer Woche auf ein Rücksendeetikett zu RMA R0177919.
Reaktion erhalte ich: Keine. An der Hotline wirkt man engagiert, aber die labels habe ich trotzdem nicht erhalten. Ich kann persönlich nur abraten…

So I went to Bicester village to one of the special day sales hoping to buy a bag, I saw some fantastic sunglasses which had label on reducing them to £80 when I went to the till a sales associate offered a new boxed pair. on opening it was the wrong pair so the girl went to get another pair I asked for the box to be opened and she tutted and started ringing the up in the till. Again they were the wrong glasses when I highlighted this I was told the ones I wanted weren't in the offer I highlighted the tag but was told the sign by the side on the glasses stand said 'from £80".
I have never before been made to feel so embarrassed and unworthy to buy in a shop so I left with no purchase and went to Loewe and had the most amazing experience.

My mum went back to Mulberry about a hour later and saw the tag had been removed.
I Worte a letter of complaint to Mulberry head office I was promised a response within 3-5 days I waited a month and I re sent my email. I was then contacted and told the CCTV had been reviewed and as good will they will reduce my purchase to £80, however if the CCTV had actually been reviewed they would have seen no purchase was made.
So disappointed as I save hard to buy capsule items which are treasured and Mulberry to me is a British institution.
Perhaps management should employ one of the ladies in our local Tesco to train there staff in customer service skills, she has impeccable customer service and doesnt work for a company who charges hundreds for a bag and treats customers with such distain.

Would not recommend there buy back scheme scam springs to mind.
Tried to sell back a bag in brand new condition bag brought for a £1000 they are currently selling exact same bag secondhand same condition for £775.
They offered me £150 !
While I understand Mulberry is struggling financially I do think they wouldn't if the supported there customers while I understand they need to make a profit I do feel a profit of over £600 is abit overboard in a words! And doesn't make me wish to support this company further! Having brought 4 bags previously .
I would advise anyone to sell privately and not allow yourself to be at such a loss

Hello

I purchased two bags from your official website and it's been 7 days and they still haven't been dispatched and the order status still reads "processing" on my account.

I've reached out to your Customer Care team as well as the email address you listed online for Australian customers, so far zero response!!!

This is my fist time purchasing from Mulberry online and I really hope this won't be my LAST, as I am very disappointed at the service at this stage.

Please provide an update and action on my order at your earliest convenience.

Thanks!

Ordered a bag as a special treat - they told me it was no longer in stock, didn't refund me automatically, I've had to chase. They also said they'd try and find me a different colour bag, but in reality didn't respond. Really disappointing for a high-end brand.

The bag I ordered arrived with uneven stitching on the front, contacted the customer care days ago, when the item arrived, but I couldn't get a response. How a £600+ bag could pass the quality check with botched stitching is beyond me. Will update my review after I received a reply from the customer service, have no high hopes after reading the comments of other customers, though.

Update: as I expected, customer care not so "caring", 7 days after contacting them, still couldn't issue a return form for the item to be inspected and to resend a new one, bear in mind, I mentioned in my first email, I will be away from the city so timing is really important for me. Will never buy from this company again, I hope their customers wake up and won't ignore this nonchalant treatment the brand stands for.

I bought a beautiful bag some time ago which I've used fewer than 10 times as it's a bright pink colour. I took it on a weekend break recently and the plastic disc from the press stud fell out, shattering into pieces on the street and leaving glue residue visible on the press stud. Their repairs service has quoted me £102, to glue another small plastic disc in place. Ive asked if I can be supplied with the plastic part myself to glue better this time round but apparently this is a job only the artisans at Mulberry can do. How they can justify this cost for such a basic part, that shouldn't have been made from such cheap materials and then applied so poorly in the first place, is really questionable. I buy Mulberry bags, clothes and shoes several times a year since 15 years but this experience has left me with a really negative feeling towards the brand.

Ordered a bag for 1-2 day delivery didn't receive as the order was in pending with no response from anyone, had to contact mulberry as this was an anniversary gift, they said they had issues with the warehouse and they were going to contact me and id have to wait a few more days with no offer to resolve.

Ended up canceling the order as service not that great and ending up repurchasing from John Lewis for next day delivery for more money.

Ideally not great.

Customer service leaves a lot to be desired. I was assured I’d receive an email with an update later the same day. Still waiting 4 days later.

I treated myself to a Poplin Blue Bayswater but jokingly told the lovely lady in Customer Care that, in fact, it was my cat who bought me this bag. Long story short, she liked the story so much that she sent my cat a lovely treat bag, a miniature Bayswater, for being such a good boy! He's a tuxedo and likes to dress stylishly! ( I wish I could attach a picture of him claiming the bag as his own!)

I have always loved Mulberry's design: a good, solid British company, high craftsmanship, useful and stylish designs, lovely people to talk to who express themselves eloquently, and fully working phone lines. I am most certainly not a big customer; buying a Mulberry, is always a special occasion!

Highly recommended!

Another excellent experience. We visited the Manchester store last week to buy a wallet while staying in the city for a couple of days. The service was excellent, as ever, and the staff were so friendly, helpful and patient! As a loyal customer for over 30 years, I still love this brand.

Really shocked at how unprofessional the buy back service is. I sent pictures of my bag and was offered £80 for a bag that I would say is in very good condition. I was told that if I had proof of purchase then this could change the valuation. I sent the proof of purchase and was then offered £70 for my bag but as they’d previously offered me £80 they will just go with that!!
What… does someone just pluck a figure out the air and go with that!!
I’m sure they’ll then go on to sell my bag for £400/500 absolutely disgusting

Your enquiry reference is: 01450099

I have ordered several bags from mulberry, and have had contact with their customer service department who were very helpful. I can't believe all the negative reviews from a reputable company.

Purchased a preloved bag for £700

Bag arrived on time and all boxed/bagged as expected.

Unfortunately the bag had been really badly stored so all the straps were bent in the wrong direction/really creased and the bag was really dirty. It is usable and needs to be professionally refurbished and cleaned

Its not been expertly refurbished by highly skilled artisans as it's not even been wiped or properly packaged as stated in website

I'm returning the bag and having to wait over 10 days for a refund

I have requested for my personal details to be deleted/removed, and I withdraw my consent for Mulberry to keep my personal data. This is because I only ever placed one order with them 10 years ago. I will not be shopping with them again and want my data removed as per my rights to be forgotten. I have provided everything that they need to delete my account, which matches the details they already have, however they are asking me to provide my “Passport, NHS card, and driving licence as supporting ID”. This is wrong and a breach of GDPR!!!! why are they asking me to send this type of identification, when it is for an account that has only been used once. It does not state that anywhere on their privacy policy. WHY DO THEY WANT TO KEEP MY DATA??? There is only one order on there that again was placed 10 years ago!!!!! My account should already be deleted due no activity. Most companies have an option on the account page for the customer to delete it without contacting them. Such a backwards company. I have done the same request to other more premium companies, and none of them has asked for more personal details for them to keep and store.
**** “No, company is permitted to hold your data indefinitely, even if you only placed one order with them. Under the UK GDPR, data should only be kept as long as it is necessary for the purposes for which it was collected. If the data is no longer needed to fulfill the original purpose (e.g., processing the order), it should be deleted.”****
I have been demanding to speak to a manager for days now, and the customer advisor is refusing my request, they said they want me to send extra data for them keep and store, basically stealing it, and then I would need to ask them to delete that information. Absolutely disgusting!!!!!! Do not create an account with Mulberry, just go direct to the store, or they will keep your data and use it!.