Mujjo Arvostelua 

I can honestly say Mujjo makes the best quality cases I have ever had in my hands. I loved the case on my iPhone 7 and already love the one I just got for my new iPhone 8!

Had some issues at first with a defective case and communicating with customer service, but in the end Mujjo came through and sent me a new model that is higher quality and isn't susceptible to the same problems

Christmas 2015 I ordered a iPhone 6 case for my girl friend and one for myself. After a few months in April the leather of my girl friends case peeled off. I have sent Mujjo a picture of the case and they sent out a new one within a week - no further questions asked.

Last week in August my girl friend got the same problem again, leather came loose from the case. (Mine is just fine btw...) And again Mujjo sent out a new one for the second time!

Mujjo response time is fast (within a day) and friendly. I'm impressed.

I ordered the Macbook Pro Retina 13" Sleeve Brown on 12 December to be delivered to my work address before I broke up for the Christmas break so I could then take it to my Dad's as a Christmas present.

The first problem I found was that the site gives you no idea of how long anything will take to deliver unless you choose the Express delivery where it tells you it will be 2-3 days for €29.99. As I was ordering on 12 December I thought that was plenty of time and just chose the standard delivery option at €7.90.

On ordering the item I then got a confirmation email that said I would get an email when the item was dispatched. I hadn't heard anything by the 19th December, so I emailed them to ask when I would expect my item.

Someone called Viktor then emailed back to say the item had not been dispatched, but I could upgrade to express delivery if I wanted for an extra charge.

As the item was not even dispatched I knew it was not going to arrive in time before I left to go down to my parents, so I asked if I could get the delivery address changed to my parents, so it went directly there. I also then asked if it would still arrive before Christmas and was happy to pay whatever extra to make sure it arrived.

I didn't hear back from Viktor the next day, so I chased it up with another follow up email. Viktor then replied to say on 20 December that he had changed the delivery address and that "We'll do our best to dispatch your order today, or maybe tomorrow."

I then replied back on the same day again asking when I would expect to receive the item and again advising that I was more than happy to pay extra to make sure the item arrived on time.

I was then told that there was no guarantee that it would arrive for Christmas now! At this point I gave up on the item arriving for Christmas and left it.

By the 27 December I still had no item, so I emailed again to see what was happening. I then get a reply from Viktor on 28 December saying that my order should have been despatched days ago and was told it will be shipped that day and sorry, but unfortunately these mistakes happen.

I eventually got the item today 3 January 2013, but it has gone to my work address and not my parents address, so now I have to arrange my own delivery to send it to them at my own cost even though it had been updated. To rub salt into the wounds I also got an email today saying that my item had been shipped!

I asked Viktor if he could at least refund me my delivery cost to which he said he would not!

All they need to do is advise customers how long things will take to deliver. They don't even have the information on their delivery page. Although the express option is a lot more money I would have more than happily paid it if I knew it was going to take so long to get the item.

The only saving grace for Mujjo is that their products are brilliant! It is just a nightmare trying to get one.

Eigenlijk zouden we de webwinkel moeten beoordelen op uitstraling en levering, bij Mujjo wil ik nog een ding daaraan toevoegen!

Wat ben ik blij met mijn handschoenen! Zijn werkelijk geweldig!

Dank voor de snelle levering en goede service!

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