When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Process was so easy start to finish. The website was very clear and provided all the information I needed to allow me to make an informed decision. Obviously the price was a major factor but not the o... Näytä lisää
Yritys on vastannut
ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Näytä lisää
Yritys on vastannut
Motorcycle Direct came out the cheapest for me, I am UK but for reasons related to my work I had to change my UK licence for a EU licence and need to keep it as EU. Many insurers charge extortionate p... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä MotorCycle Direct
Yrityksen kirjoittama
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Yhteystiedot
Midland Way, BS35 2JX, Thornbury, Yhdistynyt kuningaskunta
- www.motorcycledirect.co.uk
4,1
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä MotorCycle Direct
Hi Mr Cattermole,
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
The lady I spoke to was very…
The lady I spoke to was very knowledgeable and helped me through the whole process to add additional bikes to my policy. I was treated with respect and felt well looked after.
4. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy our products and services. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Need to talk to human beings not done…
Need to talk to human beings not done all on line
4. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi Wayne,
Thank you for taking the time to share your feedback. We strive to provide a positive experience for all our customers.
As a digital broker, our Customer Support Specialists are available to assist via our live chat service. We would welcome the opportunity to look into your concerns, so please contact us through live chat at your convenience.
http://www.motorcycledirect.co.uk/how-to-contact-us.php
Just copy and paste the link into your browser to get started.
Thanks
MotorCycle Direct
Great quick and easy
4. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi Stephen
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
Easy to use very good price
3. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi Steve
Thanks for taking the time to leave us a review and for the 5-stars!
We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Vastaus yritykseltä MotorCycle Direct
Hi Nigel
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Vastaus yritykseltä MotorCycle Direct
Hi Jed
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
Great easy service to use
3. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi John
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
Have used in the past and did not…
Have used in the past and did not disappoint this time. Very pleased with the price.
2. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Vastaus yritykseltä MotorCycle Direct
Hi Craig
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Vastaus yritykseltä MotorCycle Direct
Hello Neale
Thanks for the 4 stars! We’re pleased you had a positive experience with us. We always want to give a 5-star service, please can you contact us to let us know how we can improve our service for our customers. You can use our Live chat facility.
MotorCycle Direct
Problem paying…
The system was fairly straight forward except I had a problem paying on my first attempt.
2. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi
Thanks for your feedback about it being difficult to pay for your policy on your first attempt, this will be looked into.
Ride safe!
MotorCycle Direct
Excellent Service
Excellent insurance service have used them many times over the past years
2. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
Vastaus yritykseltä MotorCycle Direct
Hi Richard Lloyd-James
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Vastaus yritykseltä MotorCycle Direct
Hi
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Went for the diamond package
Went for the diamond package , best value+ everything included
1. helmikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi George
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price and cover of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Unable to access live chat without…
Unable to access live chat without going on customer portal, can’t reset password, so can’t send a message, tried new password created by iPad but it says it doesn’t match, which it does, very disappointing, will renew elsewhere.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MotorCycle Direct
Hi Rob,
We’re sorry to hear that you have not enjoyed your experience with us. Upon reviewing your policy, we can see that you have since been in contact with our Customer Support team and that the relevant changes to your renewal have been made.
If you are still experiencing any issues accessing your account, please contact us via our live chat using the link below so we can assist in resolving the matter.
http://www.motorcycledirect.co.uk/how-to-contact-us.php
Thanks
MotorCycle Direct
What is wrong with yuor customer portal ?????
I am trying to renew a policy in the customer portal, I have had to register 3 or 4 times before finally getting into it.I have viewed the renewal quote, but noticed I need to make a change to it. It keeps pointing me to the chat line . this i cannot find anywhere on the pages, so went to, how to contact you this showed me various boxes. But the one to make changes was unavailable. So if you wish to keep my business make sure you contact me. My customer no. is 90233/002 Anthony Spencer the policy is due for renewal 04/02/26. Not impressed with the customer portal as I have always had trouble using it. Derek Spencer on behalf of my son.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MotorCycle Direct
Hi Derek,
We’re sorry to hear that you’ve had a disappointing experience. We would like to better understand what went wrong and see how we can assist in resolving the matter.
We attempted to contact you today using the phone number we have on file and left a voicemail with our contact details. When convenient, please get in touch with us so we can discuss this further.
You may also reach us via our live chat using the link below.
https://www.motorcycledirect.co.uk/how-to-contact-us.php
Thank you
MotorCycle Direct
Hassle free and quick process…
16. tammikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi Matthew,
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
It was a fast hassle free service.👍
14. tammikuuta 2026
Vastaus yritykseltä MotorCycle Direct
Hi,
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you found it so easy to insure your bike with us. Ride safe & we’ll be here if you need us!
MotorCycle Direct
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